Mercedes-Benz of Temecula
Temecula, CA
Filter Reviews by Keyword
By Type
Showing 1,350 reviews
I just purchased a new Sprinter Van through Lauren at Mercedes-Benz Temecula and can’t say enough about Lauren! She was fantastic, extremely knowledgeable, helpful and great communication! She walked me Mercedes-Benz Temecula and can’t say enough about Lauren! She was fantastic, extremely knowledgeable, helpful and great communication! She walked me through the process to do a custom order where we ran into some snags, nothing to do with her. We work together to find a solution that ended up working out even better! I highly recommend friends, family and anyone looking to purchase a Sprinter Van to go see Lauren! Thank you Lauren!! More
Temecula MB has lost my trust. I purchased an extended warranty from them and when I sold the car, I requested a refund on the balance of the warranty. This is a normal process a I purchased an extended warranty from them and when I sold the car, I requested a refund on the balance of the warranty. This is a normal process and should take place seamlessly. However, Temecula MB has done everything they can to drag out the process from delaying refund for 16 weeks and then refunding less than they owe me. When I asked them to make me whole, they agree that they owe me more but move to delay payment. It’s now 18weeks since cancellation of warranty and I’m still waiting to be made whole. This is no way to run a business. What do you think? More
I wish I could put a 5 star but once we were done with the purchase, it was downhill from there. Incorrect title which we ended up fixing on our own. Only 1 call to say bring the title back. Nobody follow the purchase, it was downhill from there. Incorrect title which we ended up fixing on our own. Only 1 call to say bring the title back. Nobody followed up after to see if we did get it fixed. The app was a dumpster fire to install…no help on that (Lexus’ app is top tier). The car wash is not a benefit. It’s wet when you get it back so bring your own towel. I asked about vacuuming the back and they said yes but didn’t do it. We bought 2 cars at the same time. Never again. We will go out of town to another city to buy our next Mercedes. More
The rating I gave was poor minus minus! We’ve made several attempts to get hold of one of the servers advisors starting with an M. As of a week later, no phone call. Then, as of this mornin We’ve made several attempts to get hold of one of the servers advisors starting with an M. As of a week later, no phone call. Then, as of this morning, I left another message with the service manager, and as of 130 today still no return phone call. You would think trying to get help with your Mercedes that they would feel obligated to at least return a phone call to us concerning our vehicle. Then leaving a message with the service manager and no response leads me to believe what I have heard about Temecula Mercedes, that their service Area has poor quality and poor management! I heard this from a few people regarding this dealership. I called another Mercedes dealer. Their diagnostic fee is not only half the cost, but was very helpful. So to drive an hour away from where we live in Temecula is well worth it. More
I thought this experience was going to be a lot different. The only person at this dealership at that time that was amazing was Felix in sales. I had a situation requiring senior level assistance different. The only person at this dealership at that time that was amazing was Felix in sales. I had a situation requiring senior level assistance and was shocked with the horrible response and lack of empathy for the situation. Truly am disappointed with MB of Temecula. Thank goodness my final outcome at Porsche of Irvine saved the day. Buyer beware. More
This is our second purchase from MB of Temecula. Each visit/experience was wonderful. They have an amazing selection of cars and some of the best sales people ever. We were lucky enough to be matc Each visit/experience was wonderful. They have an amazing selection of cars and some of the best sales people ever. We were lucky enough to be matched with Nolan Lopshire. He is the best and cannot say enough about his knowledge and professionalism, he made sure I was matched with my perfect car. Working alongside Nolan was Michael Taylor, Sales Manager who was magical at making the numbers work for our deal and walked us though each step so that we felt confident in the process. We were also able to meet the General Manager, Antony Chandler during our visit. I felt like a VIP throughout the entire process. We finished up in Finance with Peter Tran, who was wonderful and made the typically most tedious part of the process a breeze. We value our relationship with Mercedes-Benz of Temecula and I wouldn't hesitate to recommend to my family, friends and frankly anyone who will listen. Also for those wondering, I bought a pre-owned GLB 250 and was treated as well as if I was purchasing a Maybach. More
Any of you out there who hears "car salesman" as a disparagement, should meet Nolan Lopshire. He will quickly disabuse you of that concept. Now, contrary to how this will read, I am not Nolan's mother disparagement, should meet Nolan Lopshire. He will quickly disabuse you of that concept. Now, contrary to how this will read, I am not Nolan's mother, though, I imagine she might deserve some of the credit. He took the time, the care, and above all, was honest and responsive while showing us this perfect little convertible. If have the inclination to buy a car in Temecula, swing by MBoT and ask for Nolan and see for yourself. The guy is a great salesman while being a quality individual, who at the very least deserves a round of golf applause. Thanks again, Nolan. More
Had a wonderful experience purchasing my vehicle. The process was stress free and pleasant. Andre was very thorough, professional and knowledgeable. He was able to find me a vehicle that suited my ne The process was stress free and pleasant. Andre was very thorough, professional and knowledgeable. He was able to find me a vehicle that suited my needs. More
I just wanted to mention the service manager Reza Nejad who is very professional, caring and in my words is the man to talk to when your car needs service work, thank you Reza.. Anthony Rock.. who is very professional, caring and in my words is the man to talk to when your car needs service work, thank you Reza.. Anthony Rock.. More