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Mercedes-Benz of Temecula - Service Center

Temecula, CA

4.5
701 Lifetime Reviews Review Dealership

701 Reviews of Mercedes-Benz of Temecula - Service Center

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April 09, 2021

"I called with a service-related question for my 2019..."

- mbowner

I called with a service-related question for my 2019 E450. After waiting a long time on hold, the receptionist said if I leave my name and number someone would call me back. That never happened and I hope you never use this dealership.

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Recommend Dealer
No
Employees Worked With
unknown
October 15, 2020

"As always, Temecula Mercedes provides a very easy..."

- cdnichols55

As always, Temecula Mercedes provides a very easy experience. Everyone that I any interaction with were very accommodating. As can be expected, very pricey. Worth it for the piece of mind.

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Recommend Dealer
Yes
Employees Worked With
October 08, 2020

"Great facility, along with a greater staff. Another..."

- natbob65

Great facility, along with a greater staff. Another outstanding service visit. Cleanliness of the facility is another outstanding comment. I had a problem contacting my pick-up ride and Bruce went out of his way to assist me.

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Recommend Dealer
Yes
Employees Worked With
Oct 19, 2020 -

Mercedes-Benz of Temecula responded

Thank you for taking the time to share your experience with us! We know how important it is to choose a dealership you can trust while servicing your car, and we are pleased to hear that Bruce went above and beyond for you. Should any questions or concerns arise, please do not hesitate to reach out! Best, Amir Alahwal Guest Relations Manager

October 04, 2020

"July 7, 2020 Took 2010 C300 for estimated repair asked..."

- lanakaijan

July 7, 2020 Took 2010 C300 for estimated repair asked for honest opinion on age and condition, was told by service rep worth repairing amount would be 5,521.00 and car would be in great running condition, after few days Check engine lite came on called rep said bring back in prob nothing...more $$

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Recommend Dealer
No
Employees Worked With
October 01, 2020

"Sam Lafoca is an absolute asset to the team at..."

- anjieb

Sam Lafoca is an absolute asset to the team at Mercedes-Benz Temecula. I cannot give any higher praise; it was a pleasure to work with him.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Sam Lafoca
Oct 16, 2020 -

Mercedes-Benz of Temecula responded

Thank you so much for the positive review! We are pleased to hear that our service advisor, Sam, went above and beyond for you during your visit. If we can be of any more assistance, please do not hesitate to reach out! Best, Amir Alahwal Guest Relations Manager

September 26, 2020

"Jose and staff are very friendly and took great care of..."

- Sarah

Jose and staff are very friendly and took great care of my beautiful car. I love driving a Mercedes such a gorgeous car!! Very smooth ride. They even washed it for me. Thank you for great service!!

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Recommend Dealer
Yes
Employees Worked With
Oct 09, 2020 -

Mercedes-Benz of Temecula responded

Hi Sarah, Thank you so much for the 5-star review! We are happy to hear that our service representative Jose Hernandez took great care of you and your vehicle! We hope to see you again for all your car servicing needs! Best, Amir Alahwal Guest Relations Manager

September 20, 2020

"Staff ate friendly but professional. The porters...the..."

- hipolito.rhoda

Staff ate friendly but professional. The porters...the guys who drove me home & picked me up are friendly; drive safe, professionals, gentle. Liz did a great job.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : don’t know my porters’ names
Sep 21, 2020 -

Mercedes-Benz of Temecula responded

Thank you for the feedback regarding our service department! We are happy to hear that Elizabeth Celiceo was friendly as well as professional. It is also wonderful to hear that our service porters were prompt with picking you up safely and dropping you off with care. If any questions or concerns arise please do not hesitate to contact us! Best, Amir Alahwal Guest Relations Manager

September 18, 2020

"Jose was very friendly and accommodating and we were kept..."

- mike.newell

Jose was very friendly and accommodating and we were kept informed at all times.The price they gave us on the motor was very competitive.Your operation is one of the best looking I have ever seen.

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Recommend Dealer
Yes
Employees Worked With
Sep 20, 2020 -

Mercedes-Benz of Temecula responded

Hello Mike, We appreciate you taking the time to leave a 5-Star review! It is no surprise Jose was able to provide prompt and friendly service. He is an important part of our team! Should any questions or concerns arise, please do not hesitate to reach out. Best, Amir Alahwal Guest Relations Manage

September 13, 2020

"Manny & Bruce took great care of my car and us. Thank you..."

- Dalia

Manny & Bruce took great care of my car and us. Thank you for having my car checked the week my extended warranty expired and for going above & beyond for taking care of us right away. Patrick thank you for always making sure that I have a loaner car when I drop off my car for service with or without an appointment. Manny congratulations on your promotion

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Recommend Dealer
Yes
Sep 17, 2020 -

Mercedes-Benz of Temecula responded

Hi Dalia, We are happy that our service department took such great care of you and your vehicle. At Mercedes-Benz of Temecula we work hard to make sure that our guests are taken care of with the upmost care and respect. We hope you continue to choose us for your car buying needs. If any questions or concerns arise please do not hesitate to contact us! Best, Amir Alahwal Guest Relations Manager

September 05, 2020

"Sam LaFoca was amazing. He recommended services but did..."

- Paul

Sam LaFoca was amazing. He recommended services but did not push me to get them. He was on top of everything and kept me updated on the status of my vehicle. i was extremely satisfied with the work.

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Recommend Dealer
Yes
Employees Worked With
Sep 14, 2020 -

Mercedes-Benz of Temecula responded

Hello Paul, It is so exciting to have earned a 5-Star review from you! We will be sure to let Sam know that his attention to detail does not go unnoticed. Thank you for choosing Mercedes-Benz of Temecula, we hope to see you soon! Best, Amir Alahwal Guest Relations Manager

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