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Mercedes-Benz of Temecula - Service Center

4.7

137 Lifetime Service Reviews

40910 County Center Drive, Temecula, California 92591

138 Reviews of Mercedes-Benz of Temecula - Service Center

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November 21, 2018

"Never Fails!"

- Aida

Manny has been consistent from day 1. Always courteous, accommodating and informational! We’re always comfortable that he gives us the best suggestions and solution for our car! Keep it up!

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Recommend Dealer
Yes
Employees Worked With
Manny Henshaw
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 20, 2018

"Love my dealership"

- Benzgirl27

Ive been doing business with this dealership for 3 years , i trust them & they are so helpful & friendly , also i live 1 hour & 30 min away & have a Dealership 15 minutes away, but I still come to the Temecula Benz for the great service.

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Recommend Dealer
Yes
Employees Worked With
Robert Crabtree
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Alberto & Jose
November 19, 2018

"Great experience"

- Len

Top notch service. Temecula Mercedes truely understands the meaning of customer service and applies it in their business philosophy. I will never buy a car elsewhere.

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Recommend Dealer
Yes
Employees Worked With
Omar Sahar
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Manny Henshaw
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 30, 2018

"2015 Mercedes features"

- Jackson207

I guess one has to purchase the vehicle there to get that 5 stars services First time buyer of a used Mercedes Benz 300 so, I had questions about how the car features work . Why wasn't the rear view camera working. The service guy stated that there wasn't a camera installed. My first expression with the service guys outside was very helpful and listen to my issues. But, one suggested to talked to a service advisor believe his name was Justin. His facial expressions didn't seem thrill and discussing the issue with him was very vague and quick. So, another service guy Manny came up and sent out Sales Consultant Alex. He stated, that 2015 car wasn't equipment with a rear view camera. I was surprised.😯😏 My overall experience was ok but was looking for more Mercedes friendly environment. Even though, I purchase the Mercedes from CarMax treatment felt like, ",why are you here" alone. It all about sale (profit) then the customer service satisfaction. I was pass on to four different Mercedes representatives wherefore, I knew my present wasn't welcome. I still don't know where to report for service. But, will contact the Mercedes Corporation.

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Recommend Dealer
Yes
October 17, 2018

"Service "

- Wendelljackson

From the mobile service technician to the service advisor it was an A+ experience. Thanks for the refreshing service. I have no more to say.

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Recommend Dealer
Yes
Employees Worked With
Chris Lanza
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Brennan king and Chris the mobile tech
Oct 27, 2018 -

Mercedes-Benz of Temecula responded

Hello Wendell, Thank you for taking the time to leave us a review! We greatly appreciate your loyalty to Mercedes-Benz of Temecula. The guest experience is paramount and we are happy to hear that Brennan was able to go above in beyond in taking care of you and your vehicle. Do not hesitate to reach out if there is anything we can assist you with. Best, Amir Alahwal Guest Relations Manager

October 14, 2018

"Great Job!"

- Happy ex-BMW owner

I thought the service was very good for a small update for my emissions control. Reza kept me informed as the vehicle went through the process and even had the RV washed!

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Recommend Dealer
Yes
Employees Worked With
Reza Nejad
Oct 27, 2018 -

Mercedes-Benz of Temecula responded

Hello, Thank you for allowing Mercedes-Benz of Temecula to earn your loyalty. We aim to provide a world-class experience and appreciate you for taking the time to leave us a positive review! Best, Amir Alawhal Guest Relations Manager

October 01, 2018

"First time experience "

- Abarca1

We recently moved from Northern California and the differences between Von Housen and MB of Temecula is huge. We miss our dealership in El Dorado Hills.

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Recommend Dealer
Yes
Employees Worked With
Reza
Oct 27, 2018 -

Mercedes-Benz of Temecula responded

Hello, We appreciate you for taking the time to share your feedback and for leaving us a review! I would like to hear more about your experience. Here at Mercedes-Benz of Temecula, we aim to exceed expectations and provide each client with world-class service. Please contact me and I would be more than happy to assist you. 951-216-7841 Best, Amir Alahwal Guest Relations Manager

September 26, 2018

"Service"

- Pmalmanzor76

Temecula Mercedes Benz has always been upfront with their information on what had been serviced to your vehicle. The building is very clean, and the staff are very professional, and above all, outstanding customer service.

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Recommend Dealer
Yes
Employees Worked With
Alvaro Acevedo
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 27, 2018 -

Mercedes-Benz of Temecula responded

Hello, Thank you so much for leaving us a 5-Star review! We are very pleased to hear that our staff assisted you promptly and provided you with exceptional service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Amir Alahwal Guest Relations Manager

September 21, 2018

"Service is always excellent."

- lyon

Our experience with this service center has always been excellent. Our recent visit on Sept 20th was handled by Jose Hernandez and he was excellent. The shuttle service driver is very nice and courteous.

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Recommend Dealer
Yes
Employees Worked With
Jose Hernandez
Sep 24, 2018 -

Mercedes-Benz of Temecula responded

Hi, thank you for your loyalty toward Mercedes-Benz of Temecula and for taking the time to share your valuable feedback! It is great to hear that Jose and the rest of our team continues to exceed the level of your expectations. As always, please let us know if we can assist you further! Best, Heather Lewis Client Care Manager

September 16, 2018

"Good helpful friendly staff "

- Zil

I liked service except every time I bring my car in the service takes longer and a problem happens. For example there was a recall on my radio and they did it and now I have no volume so I dropped off my car on sat and nothing will be done until monday.

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Recommend Dealer
Yes
Employees Worked With
Raiza
Sep 18, 2018 -

Mercedes-Benz of Temecula responded

Hello, We strive to provide all our guest with a seamless visit, Your feedback is important to us and will certainly share you insight with our team. Please feel free to contact me If I can be any assistance, I welcome the opportunity to speak with our guests anytime. Kind regards, Kimberlee Camargo Fletcher Jones Management Group 949-718-6532

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