Mercedes-Benz of Thousand Oaks

On Saturday, July 11, 2026, I went to Mercedes-Benz of Thousand Oaks to purchase a 2003 Toyota Land Cruiser that was advertised on Carfax.com. I was assisted by salesperson Mr. Gootkin. I paid for the Thousand Oaks to purchase a 2003 Toyota Land Cruiser that was advertised on Carfax.com. I was assisted by salesperson Mr. Gootkin. I paid for the vehicle in full $15,997.90 using my debit card, and the transaction was approved. I was then rushed through the signing of the purchase documents because the Finance Manager, Mr. Haro, repeatedly stated that their computer system would “system reset” at approximately 8:12 p.m. and that the purchase might not go through if we did not finish in time. He said he would hate for me to have to return the next day. He hurried me through the paperwork using a large digital screen placed on top of his table, instructing me to keep tapping the “Continue” button. He even helped me tapped. I went along with the process because I trusted the Mercedes-Benz brand. I was allowed to leave with the vehicle without receiving any physical paperwork, other than the information taped to the windshield. I was told that all transaction records and purchase documents would be emailed to me shortly. I trusted their representation. The following day, Sunday, July 12, 2026, I left a voicemail for my salesperson, Mr. Gootkin, to follow up on the paperwork, but I did not receive a return call. On Monday, July 13, 2026, my calls again went unanswered, so I began emailing the dealership using the email addresses I found on its website. I eventually received a response from Mr. Gootkin, who stated, “It might take a while.” He also advised me to follow up with the Finance Manager, Mr. Haro. Mr. Haro responded by asking whether I had received an email from OneSpan. I informed him that I had not. I was later able to speak with another Finance Manager, Ms. James, who emailed me a copy of the Retail Installment Sale Contract. When I reviewed the contract, it showed a “financed amount” of $15,997.90 and contained no evidence that my debit card payment had been applied to the transaction. Concerned, I emailed Mr. Haro, Mr. Gootkin, the General Sales Manager, General Manager, Owner / Dealership Principal, requesting documentation showing my payment in full with zero balance and complete transaction records. I felt that my requests were being delayed or ignored. The General Sales Manager, Mr. Ghafari, eventually responded; however, his responses were inadequate and failed to address my concerns. It was only after I informed the dealership that I intended to file a complaint with the California Department of Motor Vehicles (DMV) that I finally received additional records. Even then, the records I received still did not reflect a zero balance. Instead, they continued to show an unpaid balance of $15,997.90. Throughout our email correspondence, Mr. Ghafari repeatedly assured me (on email) that I did not owe anything. However, despite my repeated requests, he failed to provide any document or statement confirming that the vehicle had been paid in full or that my balance is $0.00. After numerous emails back and forth since, on July 15, 2026, Mr. Ghafari informed me that the dealership “considered the matter closed” and would no longer engage in any further communication with me. I have sent My Final Demand Letter for “Proof of Payment In Full” that is due for tomorrow, July 21, 2026. We will see what will happen by then. More

Was a pleasure to work with Damon, made the purchasing process as easy as possible process as easy as possible More

Trading in my car and leasing my new vehicle was an exceptional experience from start to finish. The entire process was seamless, stress-free, and incredibly efficient. Everyone was professional, knowl exceptional experience from start to finish. The entire process was seamless, stress-free, and incredibly efficient. Everyone was professional, knowledgeable, and made sure every detail was handled with care. I truly appreciated how easy they made the transition, and I couldn't be happier with my new car. Highly recommend! More

I recently had the pleasure of purchasing a car from Mercedes Benz of Thousand Oaks, and I can't recommend them highly enough. From start to finish, the entire process was incredibly easy, clear, and ge Mercedes Benz of Thousand Oaks, and I can't recommend them highly enough. From start to finish, the entire process was incredibly easy, clear, and genuinely pleasant. Chris Mroczkowski and his team, including the sales manager and finance personnel, exemplified professionalism at every turn. They took the time to understand my needs and preferences, ensuring that I felt supported throughout the decision-making process. What stood out the most was their commitment to providing the best deal possible. There was no pressure to rush my choice; instead, they facilitated a relaxed environment where I could thoroughly explore my options. The transparency in pricing and financing options was refreshing, making it easy to understand the entire transaction without hidden fees or surprises. Overall, my experience at Mercedes Benz of Thousand Oaks was stellar. I walked away not only with a fantastic car but also with the satisfaction of knowing I made a well-informed purchase. If you're in the market for a new vehicle, I highly recommend visiting Chris and his team. You won't be disappointed! More

What an amazing experience! I was warmly greeted by Ricky and then Vinny took care of all the paperwork. They were so friendly and kind, and I was in and out of there so fast! N I was warmly greeted by Ricky and then Vinny took care of all the paperwork. They were so friendly and kind, and I was in and out of there so fast! No back and forth for hours like other dealerships. Thank you! More

First rate service. Sale’s rep even delivered my car to my home which was an hour away. He spent plenty of time showing me all the car’s features and was professional w Sale’s rep even delivered my car to my home which was an hour away. He spent plenty of time showing me all the car’s features and was professional with a great personality. Highly recommend this dealership. More

My experience was excellent. I have bought a number of cars . This has been the best one yet! Larry was very personable and professional. Extremely satisfied. I have bought a number of cars . This has been the best one yet! Larry was very personable and professional. Extremely satisfied. More

Nico Marino is the best in class sales rep providing perfect customer service and covering all information for our vehicle purchases! I highly recommend him and his team at Mercedes of Thousand Oaks! perfect customer service and covering all information for our vehicle purchases! I highly recommend him and his team at Mercedes of Thousand Oaks! More

I appreciated their non-pressured sales approach and easy going relations. It was a very good experience. going relations. It was a very good experience. More

Damon, our sales representative was very knowledgeable and professional, he did an outstanding job and answered all my questions. and professional, he did an outstanding job and answered all my questions. More