Mercedes-Benz of Thousand Oaks

My service advisor, Brielle, once again, just outstanding. Kept me informed with how my services were progressing, with bottom line, had the car ready for pickup as promised, actually a few hours outstanding. Kept me informed with how my services were progressing, with bottom line, had the car ready for pickup as promised, actually a few hours early. Additionally appreciated the invoice/repair ticket being forwarded once car had completed its maintenance. Able to review in case I had any questions before arriving at dealership. Payment option is also available, or can still pay for services at the dealership. More

I appreciate all of Daniel's help! Checking in was a breeze and communication is always great. Checking in was a breeze and communication is always great. More

Excellent service, Mr. Damon K. Fatehi very professional, it was a pleasure to work with him. Damon K. Fatehi very professional, it was a pleasure to work with him. More

Dealership was clean and were quick to acknowledge me upon my arrival. Service rep Oscar was a pleasure to work with. upon my arrival. Service rep Oscar was a pleasure to work with. More

Stopped by dealership because of a light on my dash waited over 35 minutes for someone to come and look at my car by then the light was off. The girl told me come back when it’s on I later find out up waited over 35 minutes for someone to come and look at my car by then the light was off. The girl told me come back when it’s on I later find out up on my return that my car was unsafe to drive. I had a picture of the icon on my phone. I read the manual to find out what it was took my car back waited another 20 minutes to get someone to help me Daniel. My service rider was kind and helpful. Got me a loaner and got me out of there fast this follow up was excellent. My car $6700 later is fixed when I took the loaner. It had a quarter tank of gas I asked the girl does it take premium and she said it doesn’t matter on the gas tank it says premium. More

I had the best experience. Larry Gootkin took very good care of me. The entire process went smoothly and I didn't feel pressured whatsoever. I love my car!!! Larry Gootkin took very good care of me. The entire process went smoothly and I didn't feel pressured whatsoever. I love my car!!! More

They are Very professional with a comfortable setting to wait while they worked on my van. wait while they worked on my van. More

Daniel Biley at Mercedes-Benz of Thousand Oaks is terrific. He took care of my issues with my car immediately. terrific. He took care of my issues with my car immediately. More

The service dept. is excellent! Does great work. Specifically, my service rep, Daniel Bliley is the best there is. He’s professional, knowledgeable, goes out of his w is excellent! Does great work. Specifically, my service rep, Daniel Bliley is the best there is. He’s professional, knowledgeable, goes out of his way for customers and is absolutely an exemplary representative for your company! I can’t say enough good things about him! More

Provided excellent service. Sydney Grolman and her manager were patient to listen to the issue and resolve it. Sydney Grolman and her manager were patient to listen to the issue and resolve it. More