Mercedes-Benz of Tyler

The staff was very friendly and helpful. The service member, Christopher Dawson, was a pleasure to work with and we love the communication! The text messages, (prior to arrival and througho The service member, Christopher Dawson, was a pleasure to work with and we love the communication! The text messages, (prior to arrival and throughout our car being serviced) along with the portal was outstanding! More

I’m new to the Mercedes family as this is my first product purchase. I am in the service industry and I will say that the service I recently received by this dealership was no less than phenomenal. Th product purchase. I am in the service industry and I will say that the service I recently received by this dealership was no less than phenomenal. This dealer has defiantly captured my attention and I am currently making it known (by word of mouth), to friends and family. Very pleasant, refreshing and classy. Thank you. Walter Enos More

Jim Buote is the best. Always ready to help with a great disposition. Love the cleanliness of the dealership. Always ready to help with a great disposition. Love the cleanliness of the dealership. More

Alex and Grant did a good job by helping me out with my purchase and service me purchase and service me More

Jennifer is very helpful! Roland is a fantastic valet! I highly recommend this dealership! Good job! Roland is a fantastic valet! I highly recommend this dealership! Good job! More

The service department was courteous, prompt, and efficient! My car had been vacuumed and washed on the outside. The loaner car was easy to drive and was clean! When I got back from shopping ( whi efficient! My car had been vacuumed and washed on the outside. The loaner car was easy to drive and was clean! When I got back from shopping ( while my car was being serviced ) they helped me unload the loaner car and load up my car with my great buys, that helped me fill the time waiting on my car! More

Went in from Houston, Texas to purchase my E 400 coupe Alex was very helpful and made sure the deal was completed and all my concerns were taken care of The finance manager was incredibly friendly and to Alex was very helpful and made sure the deal was completed and all my concerns were taken care of The finance manager was incredibly friendly and to the point and efficient More

I recently had the pleasure of working with Lyndee as my Service Advisor at Mercedes, and I can’t say enough good things about her! From start to finish, Lyndee was professional, knowledgeable, and incredib Service Advisor at Mercedes, and I can’t say enough good things about her! From start to finish, Lyndee was professional, knowledgeable, and incredibly attentive to my needs. She took the time to thoroughly explain the services my vehicle required and ensured I was comfortable with every step of the process. What truly stood out was her commitment to exceptional customer service. She kept me informed with timely updates, answered all of my questions with patience, and went above and beyond to make the entire experience seamless. It’s clear that Lyndee genuinely cares about her clients and takes pride in delivering top-notch service. If you’re looking for someone who is not only skilled but also personable and efficient, Lyndee is the one to ask for. She exemplifies the high standards you’d expect from Mercedes-Benz. Thank you, Lyndee, for your outstanding service—I will definitely be returning! More

Lyndee Caldwell in service is the best, knowledgeable, courteous. And they found time to wash my car - bonus!!! courteous. And they found time to wash my car - bonus!!! More

Wow what a disappointment. Worked with the dealer on a used S560 came to a price and made the deal. (I thought) Turned in all my info to the finance team. Approved ready to dra Worked with the dealer on a used S560 came to a price and made the deal. (I thought) Turned in all my info to the finance team. Approved ready to draw docs and sign on the bottom. But then no call for hours. But wait get a text from the sales guy that unfortunately someone else apparently already put a deposit on the car before me. Bull Cookies.. I then asked for the sales manager to call me. If nothing else see if they are professional enough to tell me to my face. You guessed it, no response. More