Mercedes-Benz of Tysons Corner

I traded in my BMW M4 Competition for a Mercedes Benz C300 on September 4th. The payoff on my car was around $86,000. They did not take it under their name until September 17th which means that BMW charg C300 on September 4th. The payoff on my car was around $86,000. They did not take it under their name until September 17th which means that BMW charged me the monthly installment of $1,700. So they generated a new payoff quote on the 17th which was minus the $1,700 installment I paid. I asked them why they did not transfer the trade in under their name on the 4th and they had no answer. Initially they said the extra monthly payment I made to BMW would be refunded by Mercedes Benz Tysons. But now, they scammed me and said they won't refund me. When I reached out to the manager Fahad Shahid, he said he does not know anything about it as he was not in office that day. Their finance guy Ashish Sharma was the main guy behind this who waited until BMW charged me again and then a week later paid off the vehicle with the lower payoff cost. He also initially quoted me 3 year pre-paid maintenance was $5100. When I refused, he immediately quoted me $4100. It's just disgusting to see people like this work at Mercedes. They bring down the reputation of the company. I have been a Mercedes Benz customer since 2017 and this is the first time I am seeing these shady practices. More

I have bought my wife 4th Mercedes at this place. Overall it was good until now. We have 2023 glc 300 with 10k miles needed A service cost over $812.71. xxx do we have Ferrari or Lamborghini????and l Overall it was good until now. We have 2023 glc 300 with 10k miles needed A service cost over $812.71. xxx do we have Ferrari or Lamborghini????and look at this charges I gotta pay for cleaning windows, adding washer, fluids such a xx charges. and over $400 labor xxx?? What are we in pandemic are they think we are stupid enough to pay this??? More

It was clean, professional staff, the very best of vehicles available for sale and the salesman feed me. vehicles available for sale and the salesman feed me. More

My wife and I dropped our vechile of to have some maintenance done on out vehicle in connection with a class action lawsuit regarding bluetec vehicles. We had to leave it for about 3 weeks. Our vehi maintenance done on out vehicle in connection with a class action lawsuit regarding bluetec vehicles. We had to leave it for about 3 weeks. Our vehicle was fine, but when I got it back, I discovered that my impact wrench, my sockets, and serval other tools that I'd left in my vehicle thinking that no one from a mercedes dealer would take them. I need to used them when I noticed they weren't in the place I'd left them. Its disappointing. I'll never take another to this dealership ever again. I understand that they give a disclaimer regarding things left in the vehicle. But to steal my tools when I know where I left them specifically because they are frequently used on this vehicle. I hope who ever took them is happy. More

I have had no contact with them other than responses to my emails saying are you still interested? my emails saying are you still interested? More

I recently purchased a cayenne from Mercedes Benz of Tysons corner. My sales rep. Ahmed Albadri absolutely exceeded my expectations of a sales experience. Ahmed was knowledgeable, informative, friendly, Tysons corner. My sales rep. Ahmed Albadri absolutely exceeded my expectations of a sales experience. Ahmed was knowledgeable, informative, friendly, and very accommodating throughout the entire process. Every employee at the Tyson’s location made this entire process so enjoyable and seamless. Everyone was so friendly! I cannot say enough about the staff Thank you to Ahmed Albadri (sales), Fez (sales manager), Jae Kim (finance) all took the time to go over everything and answered all my questions. The general manager, Jason Hoover is setting the bar high. Every one was so patient and just made this the most enjoyable purchase. I loved every part of this Mercedes buying experience Officially a Mercedes owner and forever addicted! More

One of the worst experiences I ever had. Horrible service! I went for a recall, meaning that the fault had been recognized by Mercedes and reported to the US Gov't NHTSA. They assumed the re Horrible service! I went for a recall, meaning that the fault had been recognized by Mercedes and reported to the US Gov't NHTSA. They assumed the responsibility to repair all the cars affected by the recall. First time, I was told to repair the brakes and wait for the part to come, not even offered transportation home and back to the dealership. Second time, they broke another part in trying to do the recall and tried to make me pay for it. I refused and they said that it will be covered, but more like a "favor" they were doing me. The service advisor had the nerve to tell me that they are doing this recall for free. I argued that this was not true, they get paid by Mercedes so he should not try to sell me that kind of nonsense. Instead on maximum 2 days, Thursday and Friday, they kept my car until Monday. I asked for a courtesy vehicle, but I was told that are waiting lists! What?! I was not prepared to be left without my car for 5 full days, including one weekend. These people should be ashamed of themselves. I know other dealership in the area and clearly this one is subpar with any other I can think of. Everything was wrong about my visit there. Avoid them as much as you can! They should be ashamed of themselves! More

Kept going back for same problem with vehicle and they kept charging me. They too do not have competent staff. kept charging me. They too do not have competent staff. More

My sales person was Joo Lee . She was the best sale person I ever deal with in the last 30 years . Thanks for all of your help! She was the best sale person I ever deal with in the last 30 years . Thanks for all of your help! More