I had the worst retail experience of my life at this dealership. I made an appointment to discuss trading in my 2017 Mercedes and leasing a 2021 model. My initial salesperson was fine but he had other clients that came before me and hadn't wrapped up before my appointment time. He took me to another salesperson, Gabby, who was the most condescending and disrespectful salesperson I have ever come across. I warned her in the first five minutes of our interaction that she was being extremely condescending, but she continued to get progressively patronizing with each minute that passed. After two more incredibly rude comments (one where she told me I was being played by other dealerships, and another where she asked to go through my car to find proof of offers from other dealerships) the final straw was when she repeated to me twice in the most patronizing tone that 20 minus 15 leaves you with a positive amount. After I told her I knew how basic math works (I have a masters in Finance, I'm a CPA, and I work for the largest financial services company in the country) she walked back to the finance area. That's when I asked myself why I was condoning this unprofessional behavior and got up to go get my keys from the original salesperson. As I was asking him for my keys, Gabby came rushing over to try to salvage the sale, and that's when I told her, in front of two managers and multiple other salespeople that I had never had never been spoken to so condescendingly in my life, and left.
Here's where it gets worse: On my ride home I questioned why neither manager stepped in when I was speaking to gabby, when they were both within earshot and listening. After I left I called the dealership to more calmly explain to a manager what I experienced. I left two messages for Ash, which he never returned. I then spoke to the other manager who passively listened to my experience, but didn't seem too concerned. I then sent an email to the General Manager, Jason Hoover, who never responded. I have NEVER complained about a negative experience. Even my Yelp history shows that I only leave good reviews. But this was such an overwhelmingly unpleasant experience that I felt compelled to write my first negative review. The blatant disrespect that Gabby exhibited, and the lack of care or concern by the managers and general manager was appalling and I hope I never have the displeasure of speaking to these people again.