Mercedes-Benz of Tysons Corner

Horrible experience I wish I could give these guys a negative rating. I just stop three today to potentially purchase an over 100k vehicle. It was the most unpleasant car I wish I could give these guys a negative rating. I just stop three today to potentially purchase an over 100k vehicle. It was the most unpleasant car buying experience I ever had in my life. Unfriendly and arrogant sales personnel. I felt I need to work hard just to keep conversation going and sales staff did not try to make me feel comfortable; or to inform me about dealership or quality service they should be providing; nor did they try to work towards potential sale... Total professional embarrassment. I don't want to put associates data in public this way but if that was a representative of their service I think they need to either retrain their people or go into different line of business as what I saw today is below any acceptable level of professionalism. I will still purchase similar vehicles but these guys do not deserve my or anyone else's business. Recommend everyone stay away from this place. I will purchase my next vehicle elsewhere tomorrow. More

Worst experience ever. This dealership is the absolute worst I have ever experienced. Their service center is a functioning mob house. The manager and employees there ar This dealership is the absolute worst I have ever experienced. Their service center is a functioning mob house. The manager and employees there are working to rub and steal you as much as they can. Constantly changing what is covered and isnt under the service package. Changing their prices every time. Taking forever to call back or even answer their phone. You bring in your car and you are told it would be done by the end of the day only for an entire week to go by with no progress. This place is the absolute worst and I regret the day I ever stepped foot into this subpar location. More

They are a Blot on the Mercedes Brand This dealership needs to be avoided at all costs, at lease for service. This is the third time we have had to take our S550 2015 in for some matter o This dealership needs to be avoided at all costs, at lease for service. This is the third time we have had to take our S550 2015 in for some matter or the other and they are utterly lacking in professionalism, courtesy and responsiveness. In the latest instance, the car was taken in on a Tuesday for a regular scheduled service. At the time provided for pickup, my spouse had to wait 45 minutes before being told that they had "scratched" our car but they would fix it at no cost and we would get it back on Thursday or Friday. Hmm...scratched? But we were willing to chalk that up to human error. We were provided a rental and when my spouse asked for a car that had navigation in it she was told they didn't have one but would call as soon as they had one and they would come out and exchange it for us. We didn't hear anything for two days. Nothing nada. We called to ask to swap the car with one that had navigation. No response. Then i get a "survey" type email from the General Manager Jason Hoover on Thursday. I write back to him telling him about the "scratching" and the fact that we haven't heard back. So he responds, which i thought was a good sign. We talk, and after telling me how surprised he is at my experience because his "service department has been doing fantastic work for the past 12 months", he promised to immediately walk down personally and check on things and revert back. Of course, i never heard back from him. We called and left multiple messages on Monday for the General Manager who had called us as well as our "Service Advisor", a gentleman called Malcolm. Nothing. Didn't get a call back the entire day. On Tuesday i finally called MB Corporate and complained. They tried reaching the dealership. They couldn't get a hold of even a single manager! Finally, on Thursday, a week after we were supposed to be getting our car, we get a call from the Service General Manager that we would get our car on Friday. When asked why we hadn't heard anything for so long he said, well you asked Corporate not to call you. IN fact what we had told MB Corporate was that we would rather hear from them at that point on when we would be getting our car rather than the dealership because we were done dealing with the folks at the dealership. So this guy conveniently twists the matter around to suit his own justification for awful customer service. I won't go into the details of what happened the last two times we took our car into this dealership, but believe me it was equally bad, in fact worse on one of the occasions. In contrast, the one time we took our car to the Arlington MB dealership, the Service was fabulously responsive. Avoid this dealership! By the way , they are owned by the Penske Automotive Group. More

Better Experience I had a wonderful experience interacting with Jason Hoover, the General Manager of Mercedes Benz Tysons Corner. He has taken the time to rectify an un I had a wonderful experience interacting with Jason Hoover, the General Manager of Mercedes Benz Tysons Corner. He has taken the time to rectify an unfortunate experience I encountered and now I couldn't be happier with the dealership. More

Unbelievable Car Buying Experience What an experience! While looking to purchase my first Mercedes (Pre-owned), I walked into Mercedes of Tysons Corner and was immediately greeted by What an experience! While looking to purchase my first Mercedes (Pre-owned), I walked into Mercedes of Tysons Corner and was immediately greeted by Sales Professional Dwayne Smith. As I mentally prepared myself for the sales onslaught, I was surprised the gentle, relaxed and attentive (not pushy) demeanor exhibited by Dwayne. He asked how he could assist me, LISTENED, and almost as if he already knew what I wanted, walked me out to a gorgeous white CLA250. Although already sold on this beauty, I asked to see other vehicles. Dwayne retrieved the keys to the white CLA and drove me around the entire lot and garage space, assessing every CLA in their possession. Fast-forward to his office and dreaded price negotiation… Once we agreed on cost and took care of all added particulars, Dwayne stated, “if you have any issues, please call me and we will address.” My response...“yes, I know, you will turn me over to some impatient Services rep. and forget who I am. Boy was I not only out-of-line, I was TOTALLY wrong. I have never experienced the personal care, concern, follow-up, honesty, and direct attention, with any other dealer; and I’ve shopped for my fair share of vehicles. As attributable to my self-diagnosed OCD, I contacted Dwayne for the following two weeks with “concerns.” To my amazement, it was literally like I had my own personal representative at Mercedes. I dealt with Dwayne and Dwayne only. He communicated and coordinated schedules of repair staff, ensured they were on-site before I drove an hour for appointment, greeted me at the door each of the 4 times I returned for minor issues, and sent follow-up text messages to ensure my satisfaction. He performed not as a salesman, but a friend! I can go on and on about the outstanding level services by Dwayne, but I’d end up with a novel. However, what I can say is, it’s now been two weeks since my purchase and I am still receiving follow-up calls and text messages from Dwayne, and as previously alluded, not once was I directed to the “Service department” for any concern, question, or information. I either called in or drove to Mercedes and he took it from there. I asked if this level service was “The Tysons Mercedes Way,” similar to that of Disney. Dwayne replied, “we have high standards here, but this is simply who I am. Treat customers the way I would want them to treat me, and always thank God for the opportunity.” What an experience! I would be remiss if I didn't point out the exceptional performance, quality service, and optimal professionalism of a few others. Repair Professional, Roxanne, Product Concierge, Omar Abou-Zied, and Business Manager, Sue Kim. These staff members made my experience that much better! Kudos, to all of them!!! I WILL be back in the future! More

Mercedes of Tyson's Corner ROCKS!!!! Dwayne Smith helped us find the perfect car! He made our experience so comfortable and we walked away with a Win win deal. He made sure we left Happy! Dwayne Smith helped us find the perfect car! He made our experience so comfortable and we walked away with a Win win deal. He made sure we left Happy! The financing process was great with Justin and he also made sure we received the best deal possible with extras that would help us in the long run! Definitely will be back in three years to get our next new car! More

I had a such a wonderful car buying experience with sales co nsultant Mike Skarlatos. Zero sales pressure which is an oxymoron for car salesman !!! Very good back office and Sales Managers too ! -Rajeev nsultant Mike Skarlatos. Zero sales pressure which is an oxymoron for car salesman !!! Very good back office and Sales Managers too ! -Rajeev More

Love it! “Customer service is a dying art”, not in Mercedes-Benz of Tysons Corner. I am grateful for such an amazing team of professionals for making it happen “Customer service is a dying art”, not in Mercedes-Benz of Tysons Corner. I am grateful for such an amazing team of professionals for making it happen for me. From my initial chat on their website with Thomas, who assisted me with general questions, also confirmed someone was expecting me upon receiving my appointment request. My initial appointment started with Hammad Hanif, sales associate in new cars department, he understood exactly what I wanted, also took his time making sure my overall process until the end was pleasant. Hammad, has a patience of a saint, answered all my questions, taught me more about the car I wanted and eventually bought. He passed on all my requests to other branches, who then were efficient to follow up and making every interaction worth it. Hats off to Kosta Sarakinis, the sales manager, he made the second half of my purchase process easy and pleasant. He was polite and easy to talk to , genuinely willing to help. Also would like to thank the finance manager Justin Hudson, he was kind, efficient, and professional. Lastly, special thanks to Haidi for putting the cherry on top of my great experience on the last day. Every stuff member was kind and ready to assist. I commend Mercedes-Benz of Tysons Corner on their employees. More

First Time Mercedes Buyer Dwayne Smith fielded my initial call, quickly established a relationship and remain connected throughout. He identified vehicles that met my needs and Dwayne Smith fielded my initial call, quickly established a relationship and remain connected throughout. He identified vehicles that met my needs and kept open lines of communication during negotiations. He educated me without being condescending and brought Nam Su in to assist with final negotiations working to make sure I got the best deal. Both classy and helpful gentlemen. A few disappointments were that I had to navigate the traditional negotiation process where decision makers were not speaking with me directly and leasing parameters were brought in at the final stage. I didn't expect this from a Mercedes. More

First car, lasting experience. Out of the blue yesterday, my boyfriend and I decided to get a car loan and look into one of the Smart Fortwo cars I had favorited on my phone. I inst Out of the blue yesterday, my boyfriend and I decided to get a car loan and look into one of the Smart Fortwo cars I had favorited on my phone. I instantly fell in love with this car. Leather interior, sunroof, low mileage, it was gorgeous and everything I needed for my short commute around town. This was also my first experience ever buying a car, as my last one had been "passed down" to me. Me Edward Moore was our sales person and he made the experience painless. I had read a few reviews about the dealership and was a little worried when people mentioned they had been discriminated against. We're in our twenties and quite honestly don't look like the couple that should be at Mercedes-Benz. That all being said our time with Edward was informative and fun. He asked questions about our personal lives and made us feel comfortable. An engaging individual that has changed our lives by selling us a nice little used car. I now don't have to rely on my boyfriend or occasionally grab an Uber to get to work. I have more freedom and can putt around town now when I don't feel like being cooped up in the house. This purchase is going to improve our lives. More