Mercedes-Benz of Tysons Corner

Got a valve Do not buy parts from this place, first the prices are too high, you can find the same part for half of price online, second their return policy is th Do not buy parts from this place, first the prices are too high, you can find the same part for half of price online, second their return policy is the worse, you can't not returned anything electric related, 3 the staff there are arogants. Worse place to get parts, worse place to buy a car. More

Looking for a new Mercedes Benz My husband visited the Mercedes Benz dealer at Tysons Corner today and was utterly ignored by the Sales person, who was more interested in flirting wi My husband visited the Mercedes Benz dealer at Tysons Corner today and was utterly ignored by the Sales person, who was more interested in flirting with the desk attendant. You just lost a sale. More

Salesperson Michael Skarlatos is great! I have been to several Mercedes Benz Dealerships and are familiar with the buying and service experience and this dealer by far is the best! I can sa I have been to several Mercedes Benz Dealerships and are familiar with the buying and service experience and this dealer by far is the best! I can say that the dealer is the best but mostly what makes the dealer experience is the interaction with the salespeople. I was fortunate to encounter Mike Skarlatos and he went out of his way to make sure I understood the process and would be happy with my purchase. He also took a lot of time just explaining the differences between the models, features, etc. He didn't try to rush me in order to attend to any other customer, he was focused on my buying experience. I really appreciated the detail from him as well as the patience and knowledge of the finance guy Lou! Both assisted me in making the decision to go with their financing vs my bank or credit union and I did save money!!! Thanks Mike for the excellent customer service and to many of us it means a lot, especially the honesty. T.H. More

David Ropper - one of the best Mercedes Sales Professionals! You should ask for David Ropper! We live in Minnesota and with our winters were looking for top safety and 4-wheel drive in a sedan. After shopping t You should ask for David Ropper! We live in Minnesota and with our winters were looking for top safety and 4-wheel drive in a sedan. After shopping the local dealers we found the Mercedes 300C with the sport and media package outclassed all the competition. I really liked the sapphire metalic grey with black leather interior - but it wasn't available here in Minneapolis... So we went online, found one at Tysons and connected with David Ropper. He was great at getting back to us, sent us pics and really explored how he could make the car perfect for us with the add-ons we wanted, at the right price, with the full warranty coverage we were looking for. He lined up a really good deal, Fedexed us the papers we needed and > invited us to set a date on the calendar to pick up our car. One way airline tickets to Dulles airport were cheap, about $100 each, and it's a 10 minute ride to Tysons. David met us at the door, went over all of the features, helped set up our preferences and we were on our way. We had a great visit to D.C. and fun road trip home. Dave's checked in with us a few times since and has been quick and kind to call us back on a few questions we've had while we've been learning the car. This has been a great car buying experience -it handles like a dream in snow and ice, and David Ropper is one of the best. More

Come to Respected New car sales Mr.David Ropper New Car Sales- Mr.Ropper is an amazing man, he is truly the best best salesman in the world He has became my personal DEALER i always send everyone to New Car Sales- Mr.Ropper is an amazing man, he is truly the best best salesman in the world He has became my personal DEALER i always send everyone to him , they always enjoy him and we try to send as much people as we could. come to him and you won't regret it trust me i have send huge numbers of people to him he is the man , i don't have words to explain him the more words the less he is the man !! More

Looks are decieving, treat all your customers the same. I'm an 18 year old female and brought my vehicle into the waiting dock this morning for a service appointment. I was never approached, which was fine I'm an 18 year old female and brought my vehicle into the waiting dock this morning for a service appointment. I was never approached, which was fine until another car with an older gentleman for an owner came in after me and was immediately serviced. Not until my father came in to see what was taking so long did someone ask if we needed anything. He was only there to drive me home seeing as how I'm too young to take advantage of the complimentary rental. After the car was finished I returned to pick it up and again was ignored when waiting for an available service technician. Again two more gentlemen walked in and were recieved promptly and politely. My father came to say he was leaving and not until after he had arrived has someone asked if we had been helped yet. I understand that most people my age would not own a luxury brand car but to assume I was standing around and wasn't important makes me wonder if I should look into a different make for my next vehicle. Customer service is extremely important in the car industry and even more an expectation when dealing with high end and high priced vehicles. It's understandable that I'm young but when approached and asked the procedure to pick up/drop off my vehicle the employees should have realized by then that I was a customer that needed assistance. Lastly when I had arrived home it was brought to my attention that my right brake light was out, making this day quite frusterating and tedious when I now have to return to a service center. More

Dishonest. they broke a part on my vehicle, while repairing another part. They wanted me to pay $590 to replace the part they broke. I refused. They called l they broke a part on my vehicle, while repairing another part. They wanted me to pay $590 to replace the part they broke. I refused. They called later and asked me to pay $200 to replace the part they broke. I refused again and told them I will take them to small claims court. I also reported them to the Mercedes Benz Corporate office in Montvale , NJ . The # is 201 573 0600. have your VIN # ready when you call. All the pseudo-nice service manager make more money if they charge you more money. Essentially, they can charge anything they want for a repair. The same $590 repair job can be done at Mercedes of Alexandria for only $473. I've filed my small claims action, waiting for response from Mercedes corp. and I've told the 100+ employees at my employer in Tyson's Corner, VA. They've lost a customer for life and they still didn't get the $200 out of me! More

Great Experience with Sam R.! Went in the other day to get the switch on my sunroof fixed. We've been going here for years and, like always, Sam Rachidi was extremely helpful in ge Went in the other day to get the switch on my sunroof fixed. We've been going here for years and, like always, Sam Rachidi was extremely helpful in getting the car fixed (and in a very short time!). Loved my experience here, it's always a pleasure. More

Great experience with Mercedes Benz of Tysons Fez Shahid at Mercedes Benz of Tyson’s Corner is simply awesome! Excellent service, great pricing and financing. Fez was very responsive and excelle Fez Shahid at Mercedes Benz of Tyson’s Corner is simply awesome! Excellent service, great pricing and financing. Fez was very responsive and excellent to work with. When the car was turned over to us, he made sure that we were comfortable with the functions of the car and educated us patiently for an hour. We are thrilled with the CLS550. It was a happy and memorable MB buying experience for us. More

BUYER'S BEWARE...CHECK MAINT RECORDS BEFORE PURCHASE.. I visited the dealership looking for a used luxury car. Found a 2008 BMW 7 Series, ALPINA B7,Bmw 750i mechanic special that was dropped from $31,250.. I visited the dealership looking for a used luxury car. Found a 2008 BMW 7 Series, ALPINA B7,Bmw 750i mechanic special that was dropped from $31,250..to $28,995..THEN TO 17,999. WOW I thought and was eager to buy. The salesman Charles was inexperienced and only cared about securing a check. Didin't even know the car wasn't an ALPINA B7 until I told him the next day. Most disturbing, he agressively wanted to run my credit through the dealership although I told him I had already been approved through another financial institution. His story was unreliable and shady. Bottomline is he wanted the credit as a salesperson and didn't care that I refused to provide my social securty number. TO make matters worst, his attitude turned agressive and he stated that its the law..then its not the law...only Mercedes policy to run credit for identity theft purposes. I wasn't sure at this point becasue he initially stated let's see if he could offer me a better rate. I was disturbed at this point. I asked him to hold the car until the next day and I would come back with the certified check. He tried to pressure me after duty hours around 9:00 p.m. for a cashier's check. No financial instition was open at that time. Charles remained agressive and very pushy. I clearly confirmed that I wanted the car and would be back the next day. To make matters even worse...the battery was dead and car wouldn't start. To test drive it, we jumped it off. Charles confirmed that the dealership will not replace the battery if I wanted the car. I would be responsible for that. He quoted me an internet price of $100.00 dollars for replacement. Here's where it really gets bad...I came back the next day with the check as stated. The car was in maintenance. He happily notified me that the battery was new costing the dealership $400.00 dollars. Once more, he tried to get me to fill out a credit report. I delcined because I had a certified check in hand. I asked for the maintenance records from Mercedes. He told me an air bag light was on, but it wasn't a big deal and not a saftety concern. The seat could not detect the body pressure which causes the light to stay active. I clearly explained to him that I would not purchase a car with any lights on. He stated the dealership will not pay, but they will fix if I wanted to pay. We went to see the mechanic Sal and he provided me with the maintenance list. WOW...UNBELIEVABLE...over $3,300 dollars in EXTRA REPAIRS REQUIRED...DRIVER SEAT OCCUPANCY, COOLANT HOSE FROM RADIATOR RESERVOIR (LEAKING COOLANT), HOOD STRUTS, RESEAL UPPER TIMING CARE (OIL LEAK), REAR BRAKE ROTORS, etc. The mechanic Sal was very honest, but CHARLES was in a rush to make the sale and didn't want to disclose the mechanic issues. He commented that the dealership should stop being cheap and fix the cars. That in itself tells me that he was aware of all the issues and still wanted to make the sale. I am very shocked and disappointed because I really liked this care. I even asked to drop $2,000 for maintenance and I would still consider purchasing the car. Charles mentioned he would talk to his manager but he never called. His comment to me was...SOMEONE WILL BUY IT...IT WILL NOT BE HERE LONG! Good luck to who ever purchases this care. Hope you have money saved along with an EXTENDED WARRANTY!!!!!!!!!!!!!!!!!!!!!! More