Mercedes-Benz of Tysons Corner

Salesperson Michael Skarlatos is great! I have been to several Mercedes Benz Dealerships and are familiar with the buying and service experience and this dealer by far is the best! I can sa I have been to several Mercedes Benz Dealerships and are familiar with the buying and service experience and this dealer by far is the best! I can say that the dealer is the best but mostly what makes the dealer experience is the interaction with the salespeople. I was fortunate to encounter Mike Skarlatos and he went out of his way to make sure I understood the process and would be happy with my purchase. He also took a lot of time just explaining the differences between the models, features, etc. He didn't try to rush me in order to attend to any other customer, he was focused on my buying experience. I really appreciated the detail from him as well as the patience and knowledge of the finance guy Lou! Both assisted me in making the decision to go with their financing vs my bank or credit union and I did save money!!! Thanks Mike for the excellent customer service and to many of us it means a lot, especially the honesty. T.H. More

David Ropper - one of the best Mercedes Sales Professionals! You should ask for David Ropper! We live in Minnesota and with our winters were looking for top safety and 4-wheel drive in a sedan. After shopping t You should ask for David Ropper! We live in Minnesota and with our winters were looking for top safety and 4-wheel drive in a sedan. After shopping the local dealers we found the Mercedes 300C with the sport and media package outclassed all the competition. I really liked the sapphire metalic grey with black leather interior - but it wasn't available here in Minneapolis... So we went online, found one at Tysons and connected with David Ropper. He was great at getting back to us, sent us pics and really explored how he could make the car perfect for us with the add-ons we wanted, at the right price, with the full warranty coverage we were looking for. He lined up a really good deal, Fedexed us the papers we needed and > invited us to set a date on the calendar to pick up our car. One way airline tickets to Dulles airport were cheap, about $100 each, and it's a 10 minute ride to Tysons. David met us at the door, went over all of the features, helped set up our preferences and we were on our way. We had a great visit to D.C. and fun road trip home. Dave's checked in with us a few times since and has been quick and kind to call us back on a few questions we've had while we've been learning the car. This has been a great car buying experience -it handles like a dream in snow and ice, and David Ropper is one of the best. More

Come to Respected New car sales Mr.David Ropper New Car Sales- Mr.Ropper is an amazing man, he is truly the best best salesman in the world He has became my personal DEALER i always send everyone to New Car Sales- Mr.Ropper is an amazing man, he is truly the best best salesman in the world He has became my personal DEALER i always send everyone to him , they always enjoy him and we try to send as much people as we could. come to him and you won't regret it trust me i have send huge numbers of people to him he is the man , i don't have words to explain him the more words the less he is the man !! More

Looks are decieving, treat all your customers the same. I'm an 18 year old female and brought my vehicle into the waiting dock this morning for a service appointment. I was never approached, which was fine I'm an 18 year old female and brought my vehicle into the waiting dock this morning for a service appointment. I was never approached, which was fine until another car with an older gentleman for an owner came in after me and was immediately serviced. Not until my father came in to see what was taking so long did someone ask if we needed anything. He was only there to drive me home seeing as how I'm too young to take advantage of the complimentary rental. After the car was finished I returned to pick it up and again was ignored when waiting for an available service technician. Again two more gentlemen walked in and were recieved promptly and politely. My father came to say he was leaving and not until after he had arrived has someone asked if we had been helped yet. I understand that most people my age would not own a luxury brand car but to assume I was standing around and wasn't important makes me wonder if I should look into a different make for my next vehicle. Customer service is extremely important in the car industry and even more an expectation when dealing with high end and high priced vehicles. It's understandable that I'm young but when approached and asked the procedure to pick up/drop off my vehicle the employees should have realized by then that I was a customer that needed assistance. Lastly when I had arrived home it was brought to my attention that my right brake light was out, making this day quite frusterating and tedious when I now have to return to a service center. More

Dishonest. they broke a part on my vehicle, while repairing another part. They wanted me to pay $590 to replace the part they broke. I refused. They called l they broke a part on my vehicle, while repairing another part. They wanted me to pay $590 to replace the part they broke. I refused. They called later and asked me to pay $200 to replace the part they broke. I refused again and told them I will take them to small claims court. I also reported them to the Mercedes Benz Corporate office in Montvale , NJ . The # is 201 573 0600. have your VIN # ready when you call. All the pseudo-nice service manager make more money if they charge you more money. Essentially, they can charge anything they want for a repair. The same $590 repair job can be done at Mercedes of Alexandria for only $473. I've filed my small claims action, waiting for response from Mercedes corp. and I've told the 100+ employees at my employer in Tyson's Corner, VA. They've lost a customer for life and they still didn't get the $200 out of me! More

Great Experience with Sam R.! Went in the other day to get the switch on my sunroof fixed. We've been going here for years and, like always, Sam Rachidi was extremely helpful in ge Went in the other day to get the switch on my sunroof fixed. We've been going here for years and, like always, Sam Rachidi was extremely helpful in getting the car fixed (and in a very short time!). Loved my experience here, it's always a pleasure. More

Great experience with Mercedes Benz of Tysons Fez Shahid at Mercedes Benz of Tyson’s Corner is simply awesome! Excellent service, great pricing and financing. Fez was very responsive and excelle Fez Shahid at Mercedes Benz of Tyson’s Corner is simply awesome! Excellent service, great pricing and financing. Fez was very responsive and excellent to work with. When the car was turned over to us, he made sure that we were comfortable with the functions of the car and educated us patiently for an hour. We are thrilled with the CLS550. It was a happy and memorable MB buying experience for us. More

BUYER'S BEWARE...CHECK MAINT RECORDS BEFORE PURCHASE.. I visited the dealership looking for a used luxury car. Found a 2008 BMW 7 Series, ALPINA B7,Bmw 750i mechanic special that was dropped from $31,250.. I visited the dealership looking for a used luxury car. Found a 2008 BMW 7 Series, ALPINA B7,Bmw 750i mechanic special that was dropped from $31,250..to $28,995..THEN TO 17,999. WOW I thought and was eager to buy. The salesman Charles was inexperienced and only cared about securing a check. Didin't even know the car wasn't an ALPINA B7 until I told him the next day. Most disturbing, he agressively wanted to run my credit through the dealership although I told him I had already been approved through another financial institution. His story was unreliable and shady. Bottomline is he wanted the credit as a salesperson and didn't care that I refused to provide my social securty number. TO make matters worst, his attitude turned agressive and he stated that its the law..then its not the law...only Mercedes policy to run credit for identity theft purposes. I wasn't sure at this point becasue he initially stated let's see if he could offer me a better rate. I was disturbed at this point. I asked him to hold the car until the next day and I would come back with the certified check. He tried to pressure me after duty hours around 9:00 p.m. for a cashier's check. No financial instition was open at that time. Charles remained agressive and very pushy. I clearly confirmed that I wanted the car and would be back the next day. To make matters even worse...the battery was dead and car wouldn't start. To test drive it, we jumped it off. Charles confirmed that the dealership will not replace the battery if I wanted the car. I would be responsible for that. He quoted me an internet price of $100.00 dollars for replacement. Here's where it really gets bad...I came back the next day with the check as stated. The car was in maintenance. He happily notified me that the battery was new costing the dealership $400.00 dollars. Once more, he tried to get me to fill out a credit report. I delcined because I had a certified check in hand. I asked for the maintenance records from Mercedes. He told me an air bag light was on, but it wasn't a big deal and not a saftety concern. The seat could not detect the body pressure which causes the light to stay active. I clearly explained to him that I would not purchase a car with any lights on. He stated the dealership will not pay, but they will fix if I wanted to pay. We went to see the mechanic Sal and he provided me with the maintenance list. WOW...UNBELIEVABLE...over $3,300 dollars in EXTRA REPAIRS REQUIRED...DRIVER SEAT OCCUPANCY, COOLANT HOSE FROM RADIATOR RESERVOIR (LEAKING COOLANT), HOOD STRUTS, RESEAL UPPER TIMING CARE (OIL LEAK), REAR BRAKE ROTORS, etc. The mechanic Sal was very honest, but CHARLES was in a rush to make the sale and didn't want to disclose the mechanic issues. He commented that the dealership should stop being cheap and fix the cars. That in itself tells me that he was aware of all the issues and still wanted to make the sale. I am very shocked and disappointed because I really liked this care. I even asked to drop $2,000 for maintenance and I would still consider purchasing the car. Charles mentioned he would talk to his manager but he never called. His comment to me was...SOMEONE WILL BUY IT...IT WILL NOT BE HERE LONG! Good luck to who ever purchases this care. Hope you have money saved along with an EXTENDED WARRANTY!!!!!!!!!!!!!!!!!!!!!! More

Below is a copy of an email I sent to the sales manger, Fred, of Tysons MB in Virginia, who along with a salesman, Demetri, were by far the worst representatives of a Mercedes sales staff that I have ever Fred, of Tysons MB in Virginia, who along with a salesman, Demetri, were by far the worst representatives of a Mercedes sales staff that I have ever encountered. My basic complaint is that in February I contacted Tysons Corner Mercedes and told them i wanted to purchase a 2011 E350 wagon. Since I was in CA at the time and could not see nor test drive it, I asked that their offer (price, CPO, free maintenance, cash back, and extended warranty info) be put in writing. Since prices for used cars are never set in stone, I also asked Demetri to see if a better price could be had. I never heard back from him nor got any written communication. I spoke with the sales manger but again calls and emails were ignored or not returned in a timely manner. Finally, on March 19 I got a call offering a price of $43,000 and three years of free maintenance but the $1200 rebate for financing the car was no longer available. Again, nothing was in writing and in contrast to their first "sales" price offer of $42,000, $1200 cash back, and two years free maintenance. "Fred, I'm surprised and disappointed. Those ($1200 cash back and 2 years free maintenance) were two features that were definitely part of the deal that was presented to me. I spoke with Demetri in February, told him that we wanted the car but asked if he would check to see if the price was negotiable. I never heard back from him but through Sam spoke with you. You said you would send me an email with all of the details about the offer but I never got it. You also said you would have someone from your financial office call me since I wanted to finance the car so as to qualify for the $1200 rebate. They never called. I called the next day and left a message on your phone telling you I did not get the email and for you to call me on my cell. You never returned my call nor did anyone from the financial office call. My March 7 email to you was a last ditch effort to get some written clarification about your offer. I filled out an on line form on your web site to get the finical part of the deal squared away and included Demetri's name as the sales person. He said he never got it..???? This has been one screw up after another from you and Demetri. As a person who has owned four Mercedes, three BMW's, and two Porsche's, I can truly say this has been the worst experience I have ever encountered trying to buy a car. I'm out. Sell it to someone else. Jonathan Jones" More

My experience with Mercedes Benz of Tyson started off on the wrong foot. Because of the snow storms, Enterprise was too busy to keep up with the demand on rental cars, hence, there was a delay and a long wa the wrong foot. Because of the snow storms, Enterprise was too busy to keep up with the demand on rental cars, hence, there was a delay and a long wait before I was able to get my loaner, which was not up to standards. My frustration with the situation made it to Aaron, who contacted me immediately and apologized for the inconvenience and explained the situation. I got my car back washed, cleaned, and in a very nice condition. Mistakes will happen no matter what, but it takes a quality service to address them correctly, and thats what Aaron was able to do for me as a customer. I will be coming back here again despite the rough start. More