Mercedes-Benz of Tysons Corner

Was not contemplating MB because do not care for the design of the ML. Stopped by the dealer because we were in the area at other dealers. Turns out the GLK 350 fit our needs perfectly and the dealer design of the ML. Stopped by the dealer because we were in the area at other dealers. Turns out the GLK 350 fit our needs perfectly and the dealer had the color we wanted with the options and gave us an excellent lease. Very professional to deal with. More

INTRODUCTION: It is hard to know where to begin in INTRODUCTION: It is hard to know where to begin in describing how positive my experience was in dealing with Mercedes-Benz of Tyson’s Corner during INTRODUCTION: It is hard to know where to begin in describing how positive my experience was in dealing with Mercedes-Benz of Tyson’s Corner during the course of considering, and ultimately purchasing, a C300 sedan. Across the board, everything was first rate, and I am thrilled with my purchase, with absolutely no sign of buyer’s remorse. I feel like I got a great deal, and in fact, two full weeks later, I still smile upon getting into the car. Heck, I smile just looking at the thing sitting in the driveway! I am delighted to be able to write that, for I have to confess that like many, I am naturally inclined to be skeptical of auto dealers. After dealing with MB of Tyson’s Corner, I feel as though I have met a dealer that I would LIKE to do business with again in the future. What follows is a walk-through of what my buying experience was like, from start to finish. INITIAL CONTACT: I had not even planned to purchase a Mercedes. I previously owned a BMW 325ci, and was exploring the purchase of a newer version of the same. At my fiancé’s suggestion, I visited the Website for MB of Tyson’s Corner, and found myself attracted to the C-Class sedan. The website provided lots of pictures and information, and convinced me that I ought to at least go take a look. My fiancé beat me to the dealership that evening, where HAMID MAFIDI politely introduced himself, and in the time it took for me to arrive, she explained to him what I was looking for. THE SALES PROCESS: When I arrived, HAMID introduced himself in the most down to earth and sincere manner – completely contrary to the sales pitch personality I expected. HAMID (and several other individuals in sales that I had incidental contact with while there) struck me as very professional and low pressure. HAMID knows he has a product that literally sells itself, and he didn’t feel the need to give me the hard sell. I really appreciated this about HAMID, as I’m a pretty low key guy in general, so this approach works well for me. My fiancé had informed HAMID that I was considering another BMW as well, and rather than launching into a panicked hard sell with reasons why BMW does not compare to Mercedes, he simply acknowledged that BMW had fine cars too, and offered to familiarize me with his product so that I might be able to make the informed decision my visit there had been intended to do in the first place. We first identified the type of car I was interested in, and price range, and then he obtained a vehicle that we could take out for a test drive. When we got back to the dealership after the test drive, I told HAMID I was very impressed, and wished to give the possibility of purchase greater thought. My visit to MB of Tyson’s Corner occurred on a Wednesday evening, and I had made plans to visit my BMW dealer that Saturday. I told HAMID about this schedule, and my desire to “Sleep on it”, and rather than worry that he might lose the sale if I walked out the door that night without signing on the dotted line, he was completely professional. I told him I wished to move quickly, and would be in touch with him early the following week. THE PURCHASE: As one might expect, HAMID left me a message the following day, thanking me for coming in, and leaving his contact information should I have any questions. While this is simply good customer service, after having met HAMID in person, and witnessing him spend some 90 patient minutes with me the previous evening (going over options, pricing, and providing the test drive), I felt that there was also a good dose of sincerity in the call as well. Over the weekend, I had made the decision that the MB was the way to go. Things got busy at work, and by the following Wednesday, I had yet to get back to HAMID. A low pressure “just checking in” voicemail from HAMID on Tuesday was followed by a call on Friday, which I was happy to pick up on. I told HAMID I would be in the following day, Saturday. HAMID told me that he would ensure that the car I was interested in would be in the show room, detailed and available for easier, and closer, inspection. When I got there, the car literally jumped into my arms. It was a no brainer. But first, there remained a few negotiating details to address. NEGOTIATIONs & FINANCING: HAMID and I performed a walk-around of the vehicle, prior to closing the deal (I was buying Certified Pre-Owned). HAMID noted a couple minor items that needed to be addressed, as did I, and we agreed on how the fixes would be reflected in the sales price. This did require HAMID to discuss certain things with his Manager, ADOLF AFFUL , who himself worked to get me into the car by helping us settle on what I feel was a very fair price for all involved. ADOLF essentially said that he wanted his customer’s happy so that they would keep coming back. He could have also said “so that I would tell others”, for that is what I am most happy to do today through this review. The negotiation was important to me, for I wanted very much to feel good about my purchase, enough so that I would like to do business with MB of Tyson’s in the future. Confirming in my mind that the dealership was of good character was essential to me, and the dealership passed with flying colors. Once a sales price had been established, HAMID brought me over to the Financing Office, and introduced me to LEO DIONISIO, the business manager in that area. LEO walked me through some additional options I could add on (Extended Warranty, Tire and Wheel Replacement, LoJACK, Front End Laminate Protection, etc.). As I made my selections, LEO ran pro forma numbers for me, factoring in different amounts of down payments. When we hit upon a good combination, LEO drew up the paperwork, I signed, and I was out the door to my new car, which had been brought out to the parking lot and prepped for me. The whole financing process took about 35-45 minutes and was painless. LEO was a pleasure to work with – full of personality and very good at what he does. HAMID met me at my vehicle and walked me through how everything worked. Knowing I was eager to get driving, he handed me a couple complementary key chains, and urged me to call him with any questions that might come up. And with that, I was off. OVERALL ASSESSMENT: OUTSTANDING! As mentioned at the outset, my experience with Mercedes-Benz of Tyson’s Corner was nothing short of superlative. HAMID and his fellow professionals far, far, exceeded my expectations, and as a result, I now have a car I feel great about and a relationship with a dealership I actually LOOK FORWARD to dealing with during the life of the vehicle, and hopefully, several more vehicles to come. To be able to write those words evokes a remarkable feeling. I commend MB of Tyson’s Corner for making manifest in its operations the professional and customer-driven culture so clearly present. Through its actions, not only does MB of Tyson’s Corner acquit itself honorably, but it further burnishes the Mercedes-Benz brand, which in turn makes me an even happier purchaser/owner. I highly recommend this dealership for those readers considering the purchase of a Mercedes-Benz! More

From the moment of contacting HBL of Tyson's and speaking to Hamid, my customer service experience was great. Hamid schedued a time for us to meet and he showed me the vehicle and before I knew it I was driv to Hamid, my customer service experience was great. Hamid schedued a time for us to meet and he showed me the vehicle and before I knew it I was driving off with the vehicle. Being an existing customer of HBL I really appreciated their devotion to retaining me as a loyal customer. More

I went searching for a vehicle online at Mercedes of Tysons corner, once I found the vehicle I was interested in I called the main number and asked to connected to any sales associate. The kind recepti Tysons corner, once I found the vehicle I was interested in I called the main number and asked to connected to any sales associate. The kind receptionist passed me through Mike Skarlattos. Mike Skarlattos was a professional and a gentleman (I felt like I hit the "jack pot"), he made the buying process easy and very informative for me and my wife. He also went above and beyond to make sure that everything that I needed was taken care of in a short amount of time. Overall my car buying experince at Mercedes of Tysons Corner was the best ever and I would recommended Mercedes and Mike to anyone. More

I arrived on a very busy Saturday without an appointment, expecting to just review the pre-owned C-class Mercedes Benz cars that the dealership had in stock and then move onto a few other MB dealers in the a expecting to just review the pre-owned C-class Mercedes Benz cars that the dealership had in stock and then move onto a few other MB dealers in the area. The salesman, Feroz Naderpoor, quickly greeted me and asked a few key questions about the type of car and options that were important to me. Without hesitation or further research, he took me on a tour of exactly the right cars. It didn't last long! The fourth car was exactly what I wanted - a silver C300 Sport 4Matic with Navigation and a sunroof. Rather than close the deal and move on, Feroz suggested I try a few different models within my price target to ensure I had selected just exactly the right car. As I was reviewing them, he answered questions on each car's options and ownership history. Once I was sure (and it was my original choice), he gave me great advice on the warrantee option without steering me into choices I did not want or need. To ensure all of the little details were not forgotten he ensured the car was completely prepared for delivery and he took care of a few details that I had not noticed or had a chance to discuss with him. There was no doubt that his sole focus was to ensure I had a great experience purchasing the car - and I most certainly did! More

That was my first car ,so I had stress. But when I was with Ms. Samiha Jenkins in well known Mercedes-Benz dealership my stress reduced. she treated me respectfully, professionally and kindly. She advi with Ms. Samiha Jenkins in well known Mercedes-Benz dealership my stress reduced. she treated me respectfully, professionally and kindly. She advised but never pushed me. I trust her and the company and bought my used car with good condition and reasonable price in two hours easily. I highly recommended Ms. Jenkins and Mercedes-Benz of Tyson Corner. More

After getting emails and phone calls from Nam Su at Mercedes in Tysons, to remind me that my lease was approaching it's maturity date, I’ve decided to walkin one Saturday and see my options and decide Mercedes in Tysons, to remind me that my lease was approaching it's maturity date, I’ve decided to walkin one Saturday and see my options and decide between Mercedes and BMW. Even though, I have not been in the showroom since my last purchase in November 2006, my sales consultant Nam Su recognized me right away, he went above and beyond to make my buying experience as easy and comfortable as possible. He was extremely pleasant and courteous. I recommend this dealer to anyone who is interested in looking into purchasing a new Mercedes. More

Bought a certified mercedes by phone, flew in to pick it up. Sales person (Joe Navarre) picked me up from the airport and a few hours later all was taken care of and I was back on my way to Florida. Car ( up. Sales person (Joe Navarre) picked me up from the airport and a few hours later all was taken care of and I was back on my way to Florida. Car (and all other things) were as promised and it was overall a good experience. Only comment i could make (and this is really no big deal) is that the interior could have been detailed a bit better. More

I have been known to walk out of dealerships who resort to tactics that are insulting and a waste of my time. Initial contact was made on Monday morning and there were three short phone calls and a fax on to tactics that are insulting and a waste of my time. Initial contact was made on Monday morning and there were three short phone calls and a fax on Tuesday. Price negotiations were fair, equitable and without any of the pressure that too often appear with car purchases. I drove 3 hours in the rain Wednesday morning to make my transaction. After inspecting the car, a test drive and completing paperwork in a seemless fashion, I drove off in a perfect 2010 E350 Coupe that afternoon. The Sun appeared, it seems requested just for me, for my trip home. The entire experience was professional and Michael Skarlatos was top notch. I will happily recommend him, and this dealership, to any who are interested in a Mercedes. Highly recommended! More

We just purchased a Certified Pre Owned vehicle from Mercedes Benz of Tysons Corner. We dealt with Mr. Fez Shahid. It was a pleasure to work with Mr. Shahid. He was very knowledgeable about the veicle w Mercedes Benz of Tysons Corner. We dealt with Mr. Fez Shahid. It was a pleasure to work with Mr. Shahid. He was very knowledgeable about the veicle we were considering, and willing to provide any information we requested. They are an efficient dealership, very professional and courteous. The entire sales process was smooth and we never felt that we were being rushed into a decision or pressurized in any way. We would certainly consider purchasing another vehicle from them, and would therefore have no hesitation in recommending this dealership and Mr. Shahid to other consumers. More