Mercedes-Benz of Tysons Corner

We purchased a new car through Bill Detwiler. He was gracious and patient with us as we went through the evaluation and decision making process. He is extremely knowledgeable about the M-B product, AND gracious and patient with us as we went through the evaluation and decision making process. He is extremely knowledgeable about the M-B product, AND the competitive cars. He never once criticized his competition; only making objective comparative observations. When we made our offer to purchase, Bill and his sales manager, David Saenz, accepted it without the indignation you will sometimes get at other dealerships. Their counter offer was WELL within reason and the settlement process was conducted with the professionalism of a business transaction. While we were buying a C-Class model, we were treated like people of means buying an S-Class or Maybach. Bill probably spent 2 hours of his time going over the car and it's functions in delivering it. Truly, an exceptional purchase experience! More

When I arrived at the dealership I was greeted by Wagner the Sales Manager. He was very charming and was interested in my wants and needs. He immediately answered all my questions and had the vehicle I was the Sales Manager. He was very charming and was interested in my wants and needs. He immediately answered all my questions and had the vehicle I was looking for brought around for me. He introduced me to Mr Ken Hahm who began to show me all the features of the vehicle. He was very knowledgeable. I test drove the new E-Class and absolutely loved it. After the test drive they gave me a tour of their facility and showed me where I could bring my car for future service. I had been shopping for a car for a long time and never in my life have I been treated the way they treated me. They give you true first class service. The entire process was enjoyable with no high pressure sales pitch. They allowed me to take my time and pick exactly what I was looking for. I had been to two other local Mercedes Benz dealerships and nothing compared to the customer service that I received at Mercedes of Tysons. Needless to say, I bought a new car. I highly recommend anyone whose looking for a new Mercedes, to buy at HBL. They really care for their customers and it shows. A definite 2 thumbs up! More

Bill Detwiller - professional, courtious, friendly, and a guy you can relate to. He answered all our questions and even told us to call him anytime if we had concerns. He went over the many operation of the guy you can relate to. He answered all our questions and even told us to call him anytime if we had concerns. He went over the many operation of the car and safety features. We were not rushed into any immediate decission and was provided sufficient time to reflect on the results of this new car buying process. We would recommend HBL of Tyson's and especially Bill Detwiller to anyone looking for a Mercedes, (New or Used). His understanding that it takes more than just the man to buy a car but also the mans wife is what we really appreciated unlike some dealerssales reps that only reconginise the man and not the main decission maker within any marriage, the wife. We would most likely return to HBL and deal with Bill in the future based on his professionalism. THANKS BILL. Ron & Yong Pierce More

Bill Detwiller was very professional and patient. He answered all questions and even told me I could call him anytime if I had concerns. He went over the operation of the car and safety features. I wo answered all questions and even told me I could call him anytime if I had concerns. He went over the operation of the car and safety features. I would recommend HBL of Tyson's and Bill Detwiller to anyone looking for a Mercedes. He is a world of knowledge. More

This was my first service at the Tysons Corner MB. It was prompt, the people were courteous and overall a very pleasant experience. I had to rush on the way out, so Mr. Alger insisted that he owed me a wash prompt, the people were courteous and overall a very pleasant experience. I had to rush on the way out, so Mr. Alger insisted that he owed me a wash next time I bring the car in for service. I was offered a free loaner which I didn’t need, so they offered me a free ride to the Galleria mall instead. I must say that they won me over with their professionalism and friendliness, as I will be servicing my S car at this center for many years to come. Thanks lads! Dr. H. Larem More

Words cannot express the thanks and appreciation my wife and I have for the exceptional professionalism and courtesy three members of Mercedes Benz of Tysons Corner provided the past two weeks. We purchase and I have for the exceptional professionalism and courtesy three members of Mercedes Benz of Tysons Corner provided the past two weeks. We purchased a previously owned 2005 Jaguar and from start to finish these people went above and beyond what was required to ensure our customer satisfaction. They were: Ellie Sayedan, Sales Consultant Jim Osborn, Service Consultant Jim Lofton, Service Dent Repair Ellie was respectful and responsive from the moment we walked in the door. She assured us we had the best price and then after we had the car for two weeks arranged to have repair items scheduled. She even provided her personal cell phone number should we need any help. And even when we called on a Sunday (her day off) she took our concerns and acted on them. This was our first experience purchasing a pre owned car and we would certainly do it again with Mercedes Benz of Tysons Corner. Jim Osborne in the service department listened carefully to our concerns and within 15 minutes had our parking assist tone problem resolved. When I mentioned a few dents that I noticed while washing the car at home, he quickly brought in a body repair expert to look at it. No hassle about we had the car for two weeks, just an immediate customer satisfaction response---“let me take care of that”. I have purchased new cars where the service department didn't have this outstanding can do attitude. Jim Lofton quickly assessed the body repair needed and said he could have it fixed in 30 minutes if I could wait. I was amazed and pleased when he did just that and went beyond that in removing some residue from the windshield without even being asked. Then when I was ready to depart and the parking assist tone problem started again he noticed that some excess paint was blocking the sensors and immediately, on the spot, solved the problem. Again this was my first experience with a pre owned car. We were reffered to Mercedes Benz of Tysons Corner by our former Jaguar dealer who suggested a reliable established company was where we wanted to purchase a pre owned car. Our experience supports that recommendation. We had a positive and rewarding one. More

This dealer is the most incompetent dealer I have ever been to. Over the last two years they have painted my car the wrong color, taken 4 trips to fix an emergency brake problem, it took two trips for the been to. Over the last two years they have painted my car the wrong color, taken 4 trips to fix an emergency brake problem, it took two trips for them to figure out the parking brake wasn't retuning. There loaner car situation is the absolute worst I have ever seen, the people are snooty, belligerent and rude, the cars are junk, smell like beer. If you give them a bad quality servery that call you up and yell at you for giving them a bad servery. No one cares at all that this is how the dealership is run, the dealer staff, Penske Automotive that owns the dealer or Mercedes-Benz. Stay away from this dealership! More

My service representative met me at service entrance and checked my car in personally. He explained the issues with the car and the service required. Car was finished when promised. Was clean and washed wh checked my car in personally. He explained the issues with the car and the service required. Car was finished when promised. Was clean and washed when I picked it up - No fuss, no wait, no problems. More

This was an absolute pleasant experience. Sam was able to keep me informed about the status of my car throughout the day and to notify me of any work that needed done before going ahead with the work. My to keep me informed about the status of my car throughout the day and to notify me of any work that needed done before going ahead with the work. My car came back nice and clean and great! I would HIGHLY recommend the Tysons dealership for the mere fact of impeccable customer service! More

Know that HBL will not help you in any way if your purchase is a bad one. They will promise to take the car back within 30 days, but that is a lie. I purchased a used mercedes from HBL and was told purchase is a bad one. They will promise to take the car back within 30 days, but that is a lie. I purchased a used mercedes from HBL and was told that I could not qualify for financing, I was asked to bring my husband who was on oxygen and unable to walk, back to sign. I was considering the C class and the E class. I was told that I had up to 30 days to return the car, so I could take it and try it out for us. So, I bought the E class. My husband died a month later. We also had a lot of snow. I brought the car in as soon as the funeral was over and the snow melted in my driveway (approx. 40 days after purchase). I was told that either I had to keep the larger E Class car or they would keep $5,000. and take the car back. Losing $5,000. for 40 days for a 2006 car with over 40,000 miles was excessive. I begged them to take a smaller amount and sell me a C class, because I could afford it easier, and now without my husband, I did not need the larger one. I also reminded them that they told me that I did not qualify to buy this car, and needed to sell it to my husband and now he was gone. Why do they now think I qualify? I am in a more difficult financial situation now, because I do not have his salary. I have always bought Mercedes and went to HBL to support a local dealership. I am so sorry that I bought my car from HBL. They are heartless people and liars. More