Mercedes-Benz of Tysons Corner

I was traveling through VA on business when the windsheield wiper on my C280 decided top die during a torrential rainstorm. I brought my car to the dealership without an appointment and had the ca windsheield wiper on my C280 decided top die during a torrential rainstorm. I brought my car to the dealership without an appointment and had the car fixed and on its way in less than 3 hours! The staff was very professional and courteous. If I lived in the area I would definately have my car serviced there. More

I just had a scheduled maintenance done on my 2004 E500, Greg and the HBL Team did an outstanding job, alerted me to a series of fluid exchanges that would be beneficial and overall did a great job, time-wi Greg and the HBL Team did an outstanding job, alerted me to a series of fluid exchanges that would be beneficial and overall did a great job, time-wise, quality of workmanship and this is not the first time I have had that experience. I buy at HBL because they provide service. More

Great Service Team at MB-Tysons Corner. My last visit I Great Service Team at MB-Tysons Corner. My last visit I was treated well not by just Dennis but by the entire staff. I even had one of the other s Great Service Team at MB-Tysons Corner. My last visit I was treated well not by just Dennis but by the entire staff. I even had one of the other service managers help me with my in car bluetooth system without even asking. Thats the type of service you can expect at Tysons, they put customer satisfaction above all else. Great Job! More

I'm so glad not only because I own an E350 2009 Mercedes Benz, also from the best customer service I had at Tysons Dealership. I had my car for service end of September and Mr. Bijan the representative of M Benz, also from the best customer service I had at Tysons Dealership. I had my car for service end of September and Mr. Bijan the representative of Mercedes Benz did a great job, collecting my concerns and kept me posted all the way with the process with respect and a smile on his face. Great Service Great Great Dealer. I do recommend them to all my freinds. Thank you Pierre Chahine More

This was one of the best experience I have had with a new car dealership. Everyone was very friendly and the selection of cars was terrific. My sales person answered all of my questions and went the extra car dealership. Everyone was very friendly and the selection of cars was terrific. My sales person answered all of my questions and went the extra mile to make sure my wife and I were comfortable throughout the whole process. I would definately recommend Mercedes Benz of Tysons Corner to all of my friends. More

One of the best Mercedes Service Departments that I've had the opportunity to deal with in a very long time. The Service Advisors are absolutly wonderful and extremely knowedgable. Highly reccomend them. had the opportunity to deal with in a very long time. The Service Advisors are absolutly wonderful and extremely knowedgable. Highly reccomend them. I have been a Mercedes Benz owner for the last 20 years and have dealt with other dealers in the Washington DC area. Thus far, as far as service is concerned, HBL is superior. More

The quality of customer service at this dealership is not far from a chop-shop in Juarez, Mexico. I brought my S55 AMG in for the B Service and waited in the service lane for approximately 45 MINUTES before far from a chop-shop in Juarez, Mexico. I brought my S55 AMG in for the B Service and waited in the service lane for approximately 45 MINUTES before anyone acknowledged my presence. After I was found to be worthy of their time they took my car around and - supposedly - performed the B Service. I returned to the dealership 5 hours later after being told that my S Class would definitely be ready by then only to discover that the tech had not even started the service yet because of some mixup. I left it overnight. When I came to pick the car up the next morning it was unwashed and the tires looked like Mario Andretti had driven my car. There was even rubber residue from the tires stuck to the bottom of the rear bumper. I asked the service advisor why my car was in this condition and he said that it could not have possibly been anyone from the dealer because there was no reason for anyone to road test the car. I am never going back there and if you want my 2cents, you would be better off going somewhere else. More

This dealer do not work, or do it correctly, but believe me it is all about the money here. I used HBL 3 years ago for my ML because they are "authorized." Though that came to an end because I was tired me it is all about the money here. I used HBL 3 years ago for my ML because they are "authorized." Though that came to an end because I was tired of getting screwed and bad customer service. Being sick of customer service, I sold my ML and went towards BMW and Infiniti and I can tell you both of them are extra ordinary on service and customer service, where as your Mercedes dealer at HBL SUCKS!!! Today I called for service performed on my C230 but the problem is still there, Service Advisor (Djon) hung-up on me. WHAT THE HELL???? Where is the Mercedes customer service? I called again to his Manager and complained about him, these people sucks. This is the most rude and obnoxious dealer ship I have ever seen, I will make sure that none of my clients or friends ever go to HBL. I am even thinking of selling my C230 which I just bought a month ago. I think MBUSA should cancel HBL contract and give to someone else. More

My husband and I came to make a purchase. This woman gave us a test drive in the Parking Lot. We left. One week later we walked in, saw her, passed her and purchased an S550 (CASH) from another sales gave us a test drive in the Parking Lot. We left. One week later we walked in, saw her, passed her and purchased an S550 (CASH) from another sales person. She stared us down. Her disposition is as ugly as her appearance. I don't think this woman should be in customer service. My husband and I are both corporate executives, but apparently we were not dressed to her standards that Saturday morning. I'm looking to change my BMW for a Mercedez, but my salesman is no longer there. Oops, I think I will look at another dealership. More

The Service department is the absolute worst - there is not a single professional in the whole department. I took my car in due to a knocking in the engine, which was quite loud and noticeable to the aver not a single professional in the whole department. I took my car in due to a knocking in the engine, which was quite loud and noticeable to the average driver. They could not identify the problem, when I went to pick up the car they said I should bring it back again- so I did 2 weeks later - they then said it was a purge valve but I should bring it back in when the head tech was back. In the mean time they damaged my passenger door. I brough the car back, spoke to the head tech, who said of course he heard the noise, but ended up replacing an ABC pump. Later I found out that I had been charged for the rental even though my advisor had told me I was covered for the 2 days they held the car - they only paid for one day - which is fine as long as they tell you up front. Jim Osbourne in particular is rude and could care less about customers, as he advised me that they felt due to the issues I had with damage, and them not being able to identify the noise they would probably loose me as a customer so why should he bother paying for my rental. Bottom line is the techs there dont have a clue of how to fix your car and the management is rude, unprofessional, and will try to tell their customers they are lying. If you have a choice, DO NOT GO TO THEM FOR SERVICE. More