Mercedes-Benz of Valencia

Never have I ever had to deal with such rude people! Very arrogant, unresponsive, and the worst at satisfying their customers needs. My car had some serious manufacturing issues, it stops while I'm driv Very arrogant, unresponsive, and the worst at satisfying their customers needs. My car had some serious manufacturing issues, it stops while I'm driving on the freeway! I brought it in to the service for 3 times and they had no idea what was wrong with it, they kept changing parts that did not solve the issue. The 4th time I took it in they lied and said that it has rodent damage so they're not responsible for selling me a damaged car which would clearly qualify me for a lemon law case. I stated that this car is a safety hazard and that I did not want it, their response was shocking. One of the agents called me yelling, and said that he does not care if I get in an accident and threatened me that if I don't return the loaner they had given me they will take legal action against me! They refused to help me and said that they don't care how I get my car fixed they said I should pick it u UNFIXED and get in a crash but they're not responsible for anything. More

Ethan Was AMAZING! Help out from the start to the end ! Highly recommend him at Mercedes Benz of Valencia Help out from the start to the end ! Highly recommend him at Mercedes Benz of Valencia More

Professional, trusted, honest reliable service for nine years and three vehicles so far, thank you. years and three vehicles so far, thank you. More

Convenient, reliable, professional, courteous. and personable I was reliably informed, every step of the way about the progress of my automobile. and personable I was reliably informed, every step of the way about the progress of my automobile. More

Great service department. Had a leaking fuel tank that took a few days to complete because they didn't have the part in stock but I was given a loaner vehicle. Had a leaking fuel tank that took a few days to complete because they didn't have the part in stock but I was given a loaner vehicle. More

Not recommended period. Each department does not communicate. Therefore I have to repeat myself over and over. Especially service department. Simple service take a almo Each department does not communicate. Therefore I have to repeat myself over and over. Especially service department. Simple service take a almost full day and recall and such….till next day Slow response and lack of explain. Plz go to different dealer More

Buyer Beware! So, Mercedes Benz of Valencia is truly a xxxx-storm of great proportion! My biggest mistake was buying a Mercedes Bense from Valencia. The Salesman w So, Mercedes Benz of Valencia is truly a xxxx-storm of great proportion! My biggest mistake was buying a Mercedes Bense from Valencia. The Salesman was Shareef. Though he was nice, at the end of the sale he was only interested in the "survey" via email, and insisted that I give him full positive rating. Well, I haven't filled that out yet, but I sure will be doing that after the CURRENT DEBACLE is resolved. First, I did not get a good deal on my trade in, and they did not offer a fair discount. It later came to my attention that purchasing the same car from Mercedes of Thousand Oaks would have been far more beneficial. Second, when I met with the financer, I literally was talked into adding on all the bells and whistle programs. I purchased ALL the available add-on packages. Of note, if you take your car down for whatever reason, they are to give you a loaner car. At this moment, my husband is sitting at Mercedes Benz of Valencia, where they have denied the loaner, which is a part of the package. Also, at the point of purchase, when I was asked about the spray coating, I was told by Jeff verbally that we would be getting a loaner car. Well, my car is in service right now not just for spraying, but to a tire replacement, as I have a huge nail embedded in the rear passenger side tire. FYI, I purchased the tire program. There are 2 reason why my car is there, and that should more than cover a loaner car. Well, they are not honoring that. Third, and this is my favorite. I received an email from Jeff Cohen, the financer, on November 6th stating there were issues with the financing of my car. That in itself is a very long story, but to summarize the results, Jeff asked me for $804.21, stating that Mercedes had to pay my first payment because financing was "late." I gave him payment, but requested proof of all this. Meaning, I wanted proof that Mercedes paid the lender. What I received on 11-21-18 was a receipt of my payment to Mercedes. I then again requested proof of payment from Mercedes to the LENDER. I informed Jeff telephonically again indicating that I wanted to make sure that what was going on was truly honest and above board. THEN, I receive a bill from the lender, dated 11-16-18 indicating that payment was due on 11-18-18, but postmarked 11-20-18. Incidentally, I received this right before Thanksgiving. I called Jeff who assured me that "everything is fine," they they posted payment for the car due to their late financing issue, and that my next payment was in January. I contacted the lender and this in fact, was not true. They stated payment was still pending. Also, Jeff made the mistake of having the mailing address as one of my homes, and not my true mailing address. To resolve this, I had my lender for my other car take over the loan, and now everything is resolved. It is resolved, but not at the hands of Jeff Cohen, but by my own actions. All this pains and disturbs me. I could have just taken my BMW, ACROSS THE STREET, purchased another BMW, and had received 1: fair value trade in on my BMW; a better deal on the new vehicle, appropriate business practices on the part of the dealership; and most important, honoring the parameters of ALL the add-ons I had been suckered into purchasing. In final note, I did email Jeff and Shareef today to see if they could assist my husband who has been sitting in service for HOURS! Both have ignored my emails, and are strangely, "unavailable," when my husband asked for them directly. BUYER BEWARE! If you would like proof of anything that I am saying, feel free to email me! I would love to send you screen shots of the drama incited by Mercedes of Valencia. #MercedesBensofValencia More

Absolutely horrible service Mercedes-Benz Valencia does not represent Mercedes-Benz in the class and quality that Mercedes-Benz represents this dealership is absolutely horrible in comparison to Fletcher J not represent Mercedes-Benz in the class and quality that Mercedes-Benz represents this dealership is absolutely horrible in comparison to Fletcher Jones Mercedes you call Mercedes-Benz of Valencia they don't even answer the phone when they do come on the phone they the people don't want to identify themselves the hardwood place to do business with I took my am ge63 in there they changed the oil and let the oil cap off I'm driving down street my car begins to smoke incompetent dealership that Dale should be shut down and no longer in business disgusting the thing about that dealership Mercedes-Benz Valencia Mercedes-Benz of Valencia absolutely sucks beyond belief do not take your business there they don't appreciate it they don't even answer the phone More

Jazmin is the very best. We are really happy with everything and have no complaints. everything and have no complaints. More

Terrible experience working with the managers of this dealership! We applied for the purchase of a Sprinter car. Daniel became our manager. After a test drive, we decided to buy a car in cash!!! We infor dealership! We applied for the purchase of a Sprinter car. Daniel became our manager. After a test drive, we decided to buy a car in cash!!! We informed Daniel about this and also warned that my cousin, who lives in another state, would pay for the car. This manager took my cousin's personal data and ... disappeared! That is, he absolutely did not inform me about the stage of registration of the documents, when my cousin should wait for these documents by mail for signing. I called back to this dealer center the next day and it turned out that Daniel just left for the weekend, for two days! He just left without notifying the customers about it. Apparently, he thinks that he is doing the greatest favor by deciding to sell us a car FOR CASH!!! So maybe this dealer center should be renamed "Daniel and some Marsedes")))? Of course, we immediately canceled the deal, since there is no desire to work with non-professionals. I tried to contact the management of this dealer center, but the lady at the reception refused to connect me under any pretext, saying that the supervisor was not AT the WORKPLACE! It's sad and insanely funny) You have lost money, customers and reputation for at least several potential customers! If you want to avoid problems and disgusting attitude when buying a car-do not contact this dealer center!!! More