Mercedes-Benz of Valencia

Unprofessional dealership and dishonest staff. Went in Valencia Mercedes-Benz to lease a new CLS, the salesperson I was dealing with went inside the trailer to get a set of keys so I could test dri Went in Valencia Mercedes-Benz to lease a new CLS, the salesperson I was dealing with went inside the trailer to get a set of keys so I could test drive the vehicle. After waiting for approximately five minutes I noticed my sales guy talking to someone else. Another sales guy came up to me and inquired if I needed help. I stated I was being help but not anymore. The sales person retrieved the key and we went for a test drive. We started the negotiation process in the trailer when I was informed the CLS I was trying to lease was sold to another customer. Someone came took the key off the sale person's desk and sold the car. I confronted the General Manager and was shocked by his response. He stated it was acceptable to sell a vehicle that a customer is trying to purchase right from under them. This dealership believes that by constructing a new building it will change its poor service practice. I went to KEYS Mercedes and leased a new CLS for a lot lower price than the crooks at Valencia Mercedes was offering. I recommend people to drive the distance and receive the service Mercedes-Benz is known for. More

This dealer has treated me and my family WONDERFULLY over the years. I've spent quite a bit of money over the years servicing my SLK350, and they have always been extremely professional and accommodating. Mo the years. I've spent quite a bit of money over the years servicing my SLK350, and they have always been extremely professional and accommodating. Most recently my SLK needed a new fuel pump, and Aram & John did a wonderful job handling the repair - I greatly appreciate their tenacity and extreme attention to detail. Coincidentally the car developed a starting issue after the repair, and Aram didn't hesitate to invite me back to the dealer to try and make it right - he even provided me an E350 loaner for the weekend. The starting issue was sorted, and Aram assured me that their priority was to make the car right & that I was always welcomed back should any issues persist. I am happy to report that the car has been perfect ever since. I would highly recommend this team, as they are respectful, tenacious, and professional. More

Let me start off by saying that my car buying experience at this dealership was FANTASTIC! I did not come to the dealership that day to purchase anything, only to test drive a few different models. Milton G at this dealership was FANTASTIC! I did not come to the dealership that day to purchase anything, only to test drive a few different models. Milton Garcia greeted me with a great big smile (remembering me from the day before…impressive) and allowed me to test drive a couple of cars. Milton took me on a test drive and explained in detail each and every car I was driving and answered the many questions that I had. Then comes along Kazz and William. They were the best salesmen I’ve dealt with in a long time. Both were so professional and made me feel very comfortable. These guys know their stuff. I never did feel intimidated or pressured. They both explained the leasing program to me in great detail. They got me a great deal on a new car with everything that I wanted. The next thing you know, I was walking out of there with a 2013 C-class. Buying that car was the last thing I had expected. Carlos Gerpe in financing was the best. He was very friendly. I didn’t feel pressured into buying anything extra. He took the time to explain all of the different packages/options. I would say the whole process; from the test drive to finance took about 3 hrs, if that. As I said before, that was the best car buying experience I have ever had. Good Job Mercedes Benz of Valencia. I will be back!!! Thank You guys ? More

First of all the place is gorgeous, clean, great selection of cars, and great staff. I had the pleasure of working with Milton Garcia. This guy knows the Mercedes product and explained all optio selection of cars, and great staff. I had the pleasure of working with Milton Garcia. This guy knows the Mercedes product and explained all options in the C-class I was interested in. He was professional, not pushy, and a real gentleman to my wife and I. Then I met the Sales Manager Leo Gonzalez. He showed me my options and made the car work for me. He was also professional, not pushy, and did everything I could of asked for. He made me feel real comfortable and worked for my business. I have bought 5 cars in the past couple of years and I will say this has been the best experience of all. The car is great and Mercedes Benz of Valencia, Milton Garcia, and Leo Gonzalez have earned my business for years to come. Thank you. More

"Ability to work the deal over the Internet. Outstanding customer service. Mr. William Moussa is a Fantastic Salesperson. The deal we made was the deal. His professionalism and customer service Outstanding customer service. Mr. William Moussa is a Fantastic Salesperson. The deal we made was the deal. His professionalism and customer service is World-Class. He to me is the salesperson of the YEAR!!!” More

"Milton Garcia went beyond expectations helping me find the right car. I had been searching to replace my older MB using all means, and had already test driven a few cars before following a recommenda find the right car. I had been searching to replace my older MB using all means, and had already test driven a few cars before following a recommendation and stopping by your dealership. I fell in love with the first car we looked at. However, when I concluded the it was simply not in my budget, I informed Milton, so he showed me another that was in my budget, but when compared to the first car, just didn't excite me. I told him what I was looking for, and continued my search around LA. A few days later Milton called and said he might have something for me. I was busy, and made a joke via email asking if he could drive the car to Burbank for me to see. He actually did it! And it was a great car!. During the few days that elapsed before the car was to be ready I fielded lots of calls from other salesman at other dealerships, offering deals that were also good on similar vehicles, but barring some ridiculous opportunity, there was not a chance I wasn't going to work with Milton. Milton delivered and I'll be recommending him and Valencia MB to anyone that is interested in a Mercedes.". More

"You have a great staff ! Everything was perfect ! Special snaps to Service Director Michael Ontman, Service Advisor Matthew Geisser, Marina Gallo and Jimmy who runs the best service drive I have ever Special snaps to Service Director Michael Ontman, Service Advisor Matthew Geisser, Marina Gallo and Jimmy who runs the best service drive I have ever seen . ... I took delivery of my gl450 in June 2006 and I have never serviced anywhere else. Your team has earned my trust & loyalty.". More