Mercedes-Benz of Walnut Creek

We bought our first Mercedes (EQS) and had the pleasure of working with Ali Fereydoon on the sales side and Nick with the purchase. They were very easy to work with and got us through the process easily an of working with Ali Fereydoon on the sales side and Nick with the purchase. They were very easy to work with and got us through the process easily and quickly. Ali showed us all the options available and we test drove all the cars we were interested in. Once we decided on the car Nick helped us with the pricing and we got started with the process. Ali was with us through all of this. He even stayed after the dealership closed to show us all the features. We are very happy and will go back to him again for our next car.. More

This dealership has tremendous customer service. The employees were all respectful and cared about me as a person. They all desired to get me the car I wanted. The employees were all respectful and cared about me as a person. They all desired to get me the car I wanted. More

The salesman, Jeramy, was very knowledgeable, efficient and accommodating. I would choose to work with him again. The dealership is extremely busy and has outgrown its location. The congestion around and accommodating. I would choose to work with him again. The dealership is extremely busy and has outgrown its location. The congestion around the sales and service areas is such that it makes one uncomfortable and parking is problematic. The dealership really needs to relocate to a larger space. More

Always pleasant, professional and never pushy. Clean and well maintained dealership. Everyone was very friendly. Clean and well maintained dealership. Everyone was very friendly. More

Good inventory, helpful people. But should not try to force a sale on the same day. But should not try to force a sale on the same day. More

Uninterested in doing work on car under warranty. Purchased new car several months ago from them, discovered a "clunking" sound in rear when stopping or starting. Very annoying. Took it in and aft Purchased new car several months ago from them, discovered a "clunking" sound in rear when stopping or starting. Very annoying. Took it in and after keeping it overnight told me that is just the way it is and refused to fix it. They obviously want me to believe that a loud clunking sound is normal. Complained to Mercedes National, they connected me to Walnut Creek dealer who hung up after hearing complaint. If you buy a car from them and encounter a problem, don't expect them to care enough to fix it. Have dealt with many Mercedes dealers in other states and have always been happy with service. This one is terrible and they clearly don't care. Do yourself a favor and do business with another Bay Area dealer. More

Had great service with Uri. He was very helpful in picking out the model and color of car. He was very helpful in picking out the model and color of car. More