Mercedes-Benz of Wesley Chapel

Customer satisfaction is paramount! Service department very efficient and I am grateful for their attention to detail. Noticed a missing part from my front bumper on my GLE which was ob Service department very efficient and I am grateful for their attention to detail. Noticed a missing part from my front bumper on my GLE which was obviously missed when I was in tampa. Ordered part , installed! Thank you More

Did everything they could to help me! I have a great new car. I am very happy! I have a great new car. I am very happy! More

Very nice place to deal with. Mr. LUIS and Mr. Husamuldin made it very easy to lease this prestigious car. Mr. LUIS and Mr. Husamuldin made it very easy to lease this prestigious car. More

I drive an extra 10 miles to get to this dealer. They took the time to diagnose and repair a problem that another Mercedes dealer failed to repair. Their technicians are thorough and know what they They took the time to diagnose and repair a problem that another Mercedes dealer failed to repair. Their technicians are thorough and know what they are doing. More

Hands down the best Mercedes dealer in the bay area. From sales to service, this dealer consistently goes above and beyond for their customers. From sales to service, this dealer consistently goes above and beyond for their customers. More

Good Job. Get some UPS battery backups for all of your PCs in the dealership - we lost power and it added an extra 20 minutes to a late night, but that's just Get some UPS battery backups for all of your PCs in the dealership - we lost power and it added an extra 20 minutes to a late night, but that's just a note for the management of the dealership and not a reflection on the staff. More

It was a great buying experience at Mercedes-Benz of Wesley Chapel and my sales associate Ashley Tucker was amazing! Thank u Wesley Chapel and my sales associate Ashley Tucker was amazing! Thank u More

WORST CAR BUYING EXPERIENCE. On the evening of July 28th, I visited the dealership to buy a GLS 450. We reached an agreement on the price and I left a deposit, planning to return On the evening of July 28th, I visited the dealership to buy a GLS 450. We reached an agreement on the price and I left a deposit, planning to return the following Monday with a cashier's check to pick up the vehicle. However, after we had completed the paperwork, the sales manager unexpectedly insisted that I pay in full and take delivery that very night at 10 PM. Although we had originally agreed on a deposit and delivery the following Monday, I reluctantly agreed to their terms. We left the car at the dealership and arranged for a tow truck to retrieve it. On the day the tow truck arrived at the dealership, they refused to allow the driver to tow my vehicle and insisted that I drive two hours to pick it up in person, without attempting to resolve the issue amicably. Reluctantly, I made the trip in person, only for the sales manager to accuse me of having a fake out-of-state ID, despite having already signed all the necessary paperwork. To add to my frustration, it has been two months, and they still retain my second GLS key, refusing to deliver it to me. More

Easy to make appointments on line. Problems identified and taken care of under warranty. No problems. Problems identified and taken care of under warranty. No problems. More

Darrell Williams has been a great help when I come in for service. He is knowledgeable and he addresses my concerns with great care. I truly appreciate his assistance. service. He is knowledgeable and he addresses my concerns with great care. I truly appreciate his assistance. More