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Mercedes-Benz of West Chester

West Chester, PA

4.7
1,865 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,865 reviews

March 13, 2020

“Totally satisfied —excellent service!” —words you seldom see in a review of a car dealership’s service. MB of West Chester is the exception. Colin Hanna More

by COLIN HANNA
Recommend Dealer
Yes
Employees Worked With
Craig Muehlbach
Mar 13, 2020 -

Mercedes-Benz of West Chester responded

Thank you Colin. It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of West Chester, we look forward to having you as one of our valued customers for many more years to come! Sincerely, Amy Hamilton

March 13, 2020

We were able to quickly complete a purchase. Alphonso listened carefully and responded to our interests and questions. Our price was in line with online offers so we could promptly complete the purchase. More

by EDWAT
Recommend Dealer
Yes
Employees Worked With
Alphonso, Stephen Bjorklund
Mar 13, 2020 -

Mercedes-Benz of West Chester responded

Thank you for your great review. It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of West Chester. Enjoy your new car! We look forward to having you as one of our valued customers for many more years to come! Sincerely, Aaron Smith

March 12, 2020

Best customer service, went from pittsburgh to philadelphia. They are so professional. Steve B manager is professional. Valante Pappas and Matthew Reimel sales were professional. They sent a dri More

by pitt
Recommend Dealer
Yes
Employees Worked With
Valante Pappas, Matthew Reimel, Stephen Bjorklund
Mar 12, 2020 -

Mercedes-Benz of West Chester responded

Hi, Thank you for taking the time to let us know how we did. We're so glad to see that Steve, Valante and Matthew could provide you with a five-star car buying experience. We truly appreciate your business and hope we can continue to be of service to you in the future. Regards, Aaron Smith

March 10, 2020

Lynn is a great salesperson. She earned my trustFollows Lynn is a great salesperson. She earned my trust Follows through. Pleasure from hello to driving off No games Called to check in Gave me her More

by RGUZZO24
Recommend Dealer
Yes
Employees Worked With
Lynn Knox, Miguel Flores, Stephen Bjorklund
Mar 11, 2020 -

Mercedes-Benz of West Chester responded

Thank you, for your great review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of West Chester. Sincerely, Aaron Smith

March 08, 2020

Service was excellent. Matthew Reimel was very knowledgeable and professional. He explained the various options the car had and the the current financing promotion being offered. Mike Lee also too More

by TIMJOJOE
Recommend Dealer
Yes
Employees Worked With
Mike Lee - excellent service 5 star!, Matthew Reimel
Mar 08, 2020 -

Mercedes-Benz of West Chester responded

Thank you, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matthew and Mike met your expectations. Thank you again for choosing Mercedes-Benz of West Chester, we look forward to having you as one of our valued customers for many more years to come! Aaron Smith

March 07, 2020

The young men who greet you at your car are always polite and helpful. They are the most attentive employees at Mercedes. The level of one- on-one communication in the sales department and with the service r More

by JODIZ1
Recommend Dealer
Yes
Employees Worked With
Angelo Perone, Valante Pappas, Robert Ashman, Matthew Reimel
Mar 07, 2020 -

Mercedes-Benz of West Chester responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you for choosing Mercedes-Benz of West Chester.

March 07, 2020

Always a pleasure and excellent service! From sales to service, they always exceed expectations and are kind and fair. I’d highly recommend this dealership. I’ll not be shopping anywhere else! More

by KIMKAYRN1
Recommend Dealer
Yes
Employees Worked With
Craig Muhlenbach- he’s the best!, Faz Mehmood, Matthew Melsheimer
Mar 08, 2020 -

Mercedes-Benz of West Chester responded

Hi, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Mercedes-Benz of West Chester. Please don't hesitate to reach out if you need anything else. Sincerely, Aaron Smith

March 07, 2020

My experience at Mercedes of West Chester was exceptional. From the moment I walked in and all the way through the buying process they were very accommodating and made me feel comfortable. More

by CLEMRILEY
Recommend Dealer
Yes
Employees Worked With
Mohsen and Eddie Millan , Stephen Bjorklund
Mar 08, 2020 -

Mercedes-Benz of West Chester responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Mercedes-Benz of West Chester are glad to have you as a customer. Regards, Aaron Smith

March 06, 2020

Worst service ever! They never fixed my problem, did not even try. I will not get mercedes benz cars at all and wont advice to anyone. More

by K.mamurov
Recommend Dealer
No
Employees Worked With
Mike, ryan
Mar 07, 2020 -

Mercedes-Benz of West Chester responded

We're sorry we did not meet your expectations. We strive for the best possible customer experience for our customers. I would like to know more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Sincerely, Amy Hamilton ahamilton@yourmercedes.com

March 05, 2020

Always fantastic Craig M was immediately responsive and had Roadside out to Vic my flat and change the tire. It was covered under highway warranty More

by ESTEGER
Recommend Dealer
Yes
Employees Worked With
Craig M
Mar 05, 2020 -

Mercedes-Benz of West Chester responded

Thank you, Esteger, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Craig met your expectations. Thank you again for choosing Mercedes-Benz of West Chester, we look forward to having you as one of our valued customers for many more years to come! Amy Hamilton

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