So, how does the dealership go from being phenomenal the first experience you have with them when purchasing or leasing a vehicle and then the second time have repeated issues, no synergy, no ownership nor accountability, and the customer needs to repeatedly follow up? The only plausible answer, is in its leader ship or lack thereof. I had my first Mercedes almost 16 years ago, while living in NYC. The service in NYC was deplorable- night and day from what I came to expect from Mercedes-Benz of West Chester 2 years ago. Today, they can't even email information they say they are sending nor mail a check because of accounting errors between the dealership and Mercedes-Benz Financial. It took several calls to get my olates and registration the date of expiration. They pulled my credit twice, even though the score the dealership pulled was very good. They used to have a phenomenal team, led by the personable, smart, number-crunching and forward thinking, Ed Belland, who is now at one of their other dealerships.. I have no reason to believe anything will change. Mercedes-Benz of West Chester formerly set the standard of excellence; that bar was elite and worldclass. I'm extremely disappointed. I was too quick to provide a phenomenal review. This is my revised review less than two months later.