Mercedes-Benz of West Chester

We’ve had nothing but problems with this dealership. We’ve leased 5 cars from here and nothing but problems the last year. Everything from a stolen ezpass after a service appointment, to getting the car We’ve leased 5 cars from here and nothing but problems the last year. Everything from a stolen ezpass after a service appointment, to getting the car back with used ppp inside, to leaving the car for TWO weeks for a routine service only to get the car back with another problem and don’t even try to get someone in sales or finance to discuss the issues. You may as well be speaking to a wall. Blake the receptionist transfers you to random voicemails. They say they will call back and they don’t. They say they will call when parts are available and they don’t. They were recently sold. Nothing got better it is still a s@!$ show. DO NOT WASTE MONEY OR TIME at this dealership. It is the worst dealership west of Philadelphia. More

Service was really excellent! Technical service was great. Treatment was what you expect from one of the best car manufacturers in the world great. Treatment was what you expect from one of the best car manufacturers in the world More

Great experience at the dealership and your sale person was wonderful, acknowledged and very experienced. was wonderful, acknowledged and very experienced. More

Excellent service as usual. It was great working with Craig, he kept me up to date on repair work and let me know of issues found. Will be back for my next service. Craig, he kept me up to date on repair work and let me know of issues found. Will be back for my next service. More

They were very accommodating and friendly. Got me what I needed quickly. Great job. Thanks needed quickly. Great job. Thanks More

Have been taking my Mercedes to West Chester for servicing since I bought the car. They do a great job, shout out to Paul Graziano who is great to deal with. servicing since I bought the car. They do a great job, shout out to Paul Graziano who is great to deal with. More

MB of West Chester performs quality service in a timely manner for a reasonable price. manner for a reasonable price. More

Professional, courteous, Mohsen was a pleasure to work with. Only negative was learning (at the last second) the 2022 didn’t qualify for the lower interest rate. with. Only negative was learning (at the last second) the 2022 didn’t qualify for the lower interest rate. More

Over billed then credited back. Did not wash car. Changed brands after 15 years. Sad… brands after 15 years. Sad… More

They try to accommodate your needs as best as they can . My car always leaves with the work completed. Just wish that they had the service of picking your vehicle up and dropping off My car always leaves with the work completed. Just wish that they had the service of picking your vehicle up and dropping off More