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Mercedes-Benz of West Chester

West Chester, PA

4.7
1,865 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,865 reviews

February 23, 2020

fabulous, awsome. This dealership knows what they are doing. Lynne Knox is the best. Good product knowledge, trustworthy and goes that extra mile for you. My third perf More

by gulfstream650
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lynne Knox
Feb 23, 2020 -

Mercedes-Benz of West Chester responded

Thank you for sharing your review and for your kind words about Lynne! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of West Chester.

February 20, 2020

I had a great experience with Mohsen. He listened to what I wanted and took the time to explain everything to me making sure that I felt comfortable every step of the way. More

by HOLLIE MCDONALD
Recommend Dealer
Yes
Employees Worked With
Mohsen
Feb 20, 2020 -

Mercedes-Benz of West Chester responded

Thank you, Hollie, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of West Chester, we look forward to having you as one of our valued customers for many more years to come! Best, Aaron Smith

February 19, 2020

The service Good a little pricey but good. This is the only place that I go to for service. They've always fixed my car right the first time. More

by CHARLIEMOTON
Recommend Dealer
Yes
Employees Worked With
Craig is service is great!!
Feb 19, 2020 -

Mercedes-Benz of West Chester responded

Hi Charlie, thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Amy Hamilton

February 19, 2020

Easy appointment, prompt pickup, good understanding of the problem. They got their team to work efficiently and completed the job in less than an hour, and when they delivered the car, gave a good explana More

by DRALAN212
Recommend Dealer
Yes
Employees Worked With
Service department
Feb 20, 2020 -

Mercedes-Benz of West Chester responded

Thank you, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of West Chester, we look forward to having you as one of our valued customers for many more years to come! Regards, Amy Hamilton

February 19, 2020

Wait was long- thought it would be quicker if I didn’t take a car for the day. Waiting area lacking- couldn’t turn channel on TV and I was only one there. The Honda dealership has a better waiting area s More

by GARY83
Recommend Dealer
No
Employees Worked With
I have no idea-
Feb 19, 2020 -

Mercedes-Benz of West Chester responded

Hi Gary, we're sorry you weren't pleased with your service visit and apologize for the long wait. If you wouldn't mind reaching out to us directly, we'd like to see if we can turn this around for you. Best regards, Amy Hamilton ahamilton@yourmercedes.com

February 18, 2020

My visit had to do with a recall notice that I had received I had received a recall notice on my vehicle from Mercedes Benz, and the dealership was able to fit it into its schedule. It did take a little longer More

by JPKTGBTG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service area.
Feb 18, 2020 -

Mercedes-Benz of West Chester responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Amy Hamilton

February 18, 2020

I had a great experience with this dealership. Professional, courteous and patient. They made leasing my new Mercedes GLC 300 super easy! I could not have asked for more! Thank you. More

by SHERRMANN
Recommend Dealer
Yes
Employees Worked With
Greg Roth, Stephen Bjorklund
Feb 18, 2020 -

Mercedes-Benz of West Chester responded

Thank you so much for choosing our dealership! Congrats on your new Mercedes GLC 300 purchase, and let us know if we can be of any more assistance! Thank you for choosing Mercedes-Benz of West Chester. Aaron Smith

February 18, 2020

Been with this Dealership over 10 years. Their personnel is very professional, courteous all the time and helpful. Recently was in for Pa. state inspection. Craig Muelbach has always been very knowledgeable More

by Runninghawk53
Recommend Dealer
Yes
Employees Worked With
Craig Muelbach, Marriam in Quick Service, Jennifer Silva
Feb 18, 2020 -

Mercedes-Benz of West Chester responded

Thank you so much for your kind words about our service team. We are happy to hear that Craig, Jennifer, and Marriam provided you with a positive experience. We're always happy to help in any way possible. Come back soon if there's anything else that our team can assist you with! From, Amy Hamilton

February 18, 2020

I received great service for an issue that cropped up causing me to show up without an appointment yet I was serviced promptly and effectively. More

by GDEDONATO
Recommend Dealer
Yes
Employees Worked With
Unknown
Feb 19, 2020 -

Mercedes-Benz of West Chester responded

Hi, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Amy Hamilton

February 18, 2020

I always buy my cars from Benz of West Chester. I get the service I love from sales and the technical folks. It’s always fun, such attention to detail and Jen Silva snd Andy Jefferies are the best of t More

by Snap
Recommend Dealer
Yes
Employees Worked With
Andy Jeffries, sales and shop foreman, Jennifer Silva, Michael Strickland
Feb 19, 2020 -

Mercedes-Benz of West Chester responded

Thank you so much for your wonderful review! We are thrilled that Jen and Andy had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Mercedes-Benz of West Chester! Aaron Smith

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