Mercedes-Benz of West Chester

Very easy to get an appointment. Repairs are completed in a timely manner. The staff is always kind, courteous, and professional. I would recommend this dealer to anyone looking for a Mercedes in a timely manner. The staff is always kind, courteous, and professional. I would recommend this dealer to anyone looking for a Mercedes More

It took three calls to get an appointment after at least five notices of air bag recall. At first the parts were not available. The second and third I have no idea because no one called back. Once in the five notices of air bag recall. At first the parts were not available. The second and third I have no idea because no one called back. Once in the service que everything went well. More

I like the service department staff. Everything was good except the price. Checked local shop and the 1000$ price was half from them. Airflow sensor except the price. Checked local shop and the 1000$ price was half from them. Airflow sensor More

We have purchased many cars from the dealership and the customer service has been excellent each time. Our salesperson, Lynne Knox is knowledgeable, professional and efficient. She makes it a pleasure to p customer service has been excellent each time. Our salesperson, Lynne Knox is knowledgeable, professional and efficient. She makes it a pleasure to purchase a car. Wouldn’t go anywhere else! More

Execellent, period. Our previous vehicles were a competitive brand. I had purchased 4 cars, my wife one which she had for 16 years and we were always treated as if we we Our previous vehicles were a competitive brand. I had purchased 4 cars, my wife one which she had for 16 years and we were always treated as if we were their only customer. It was with great reluctance we change brands, certainly not from our experience, but the brand changed to meet the changing market. When we entered the dealership for the first time, everyone treated us as though we were long time customers. The decision to change brands was difficult, due to our pervious history. Now nearly a year with Mercedes-Benz of West Chester, all that has changed is the brand name on our two new cars. We are both extremely pleased and know we made the right decision. More

Everyone you deal with from the guy who washes your car to the general manager is friendly, professional and very helpful to any questions or concerns you might have with your automobile. I would recommend to the general manager is friendly, professional and very helpful to any questions or concerns you might have with your automobile. I would recommend your dealership to anyone and everyone looking for a car. More

The service department specifically Craig M. Is outstanding. He is sensitive to customer’s issues and can be counted on to follow through until the problem is resolved to the customer’s satisfactio outstanding. He is sensitive to customer’s issues and can be counted on to follow through until the problem is resolved to the customer’s satisfaction. He adds confidence to buying a WC Mercedes. More

Excellent service ; friendly staff; very clean facility; wonderful wait area. Restrooms are super clean, fresh coffee, attractive surroundings, lots of space to work with a computer. wonderful wait area. Restrooms are super clean, fresh coffee, attractive surroundings, lots of space to work with a computer. More

Great service always responsive to my needs and I can always have the time I want my service to be scheduled. I would recommend them always have the time I want my service to be scheduled. I would recommend them More

Everything was great!! Lynn is the BEST!!! We LOVE her!!! The driver ‘Don?’ was very professional on the pick and delivery. Paul in service took care of the PA State inspection and service. So ever her!!! The driver ‘Don?’ was very professional on the pick and delivery. Paul in service took care of the PA State inspection and service. So everything was great as always!!! Thanks!!! Happy Day!!!! Randall More