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Mercedes-Benz of West Chester
West Chester, PA
1,839 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,839 reviews
January 28, 2019
BEST DEALER This dealership is by far the best I have been to and dealt with. Bob, my salesman and Steve the sales manager are both honest, patient and caring. Th This dealership is by far the best I have been to and dealt with. Bob, my salesman and Steve the sales manager are both honest, patient and caring. They give you the best possible deal they can and do not hold back. I cannot recommend this dealership enough. I live in NJ and drive two hours to get to them because they are so profession. The customer service is five stars and so are the deals. DO NOT HESITATE TO TRY THIS DEALERSHIP THEY ARE AMAZING!! More
by kmurph821
Employees Worked With
Robert Ashman, Stephen Bjorklund
Helpful January 27, 2019
Excellent service The salesman Angelo was very polite and very knowledgeable on every vehicle they have and then some. Made my purchase very easy and stress free. Would The salesman Angelo was very polite and very knowledgeable on every vehicle they have and then some. Made my purchase very easy and stress free. Would recommend to everyone More
by Srbarnettjr
Employees Worked With
Angelo Perone
January 26, 2019
Less than satisfactory This is my third MB and this experience makes me not want to return. The lack of follow through, blatant lies and lack of communication was absolutely This is my third MB and this experience makes me not want to return. The lack of follow through, blatant lies and lack of communication was absolutely unacceptable. My experience resembled a shady, used car lot...not MB. It’s taken a month to resolve an issue that could have been fixed in 1-2 days and it’s only been resolved because of my persistence not because MB actually wanted to rectify the issue. More
by Jhaynes410
Verified CustomerEmployees Worked With
Miguel Flores, Valante Pappas, Stephen Bjorklund
January 26, 2019
Great service! Tung was really genuine and wonderful to talk to. He was very accommodating and helpful when looking for the right car! Everyone that we ran into at t Tung was really genuine and wonderful to talk to. He was very accommodating and helpful when looking for the right car! Everyone that we ran into at the dealership was also very nice and friendly. All in all we ended up with a great deal & amazing vehicle with friendly service. More
by ELISHAJVR
Employees Worked With
Tung To, Miguel Flores
January 26, 2019
Outstanding customer service. This dealership treats its customers like they are important. Very easy to deal with and are very friendly. The sales person was knowledgeable and the This dealership treats its customers like they are important. Very easy to deal with and are very friendly. The sales person was knowledgeable and the process was efficient and went very smoothly.. we have dealt with this dealership for a long time and I know that the service after the sale will go just as moothly. More
by JMBUKATA
Employees Worked With
Matthew Reimel
January 25, 2019
New Benz for me Paris was wonderful to work with when purchasing my new Benz. She went over the features and was patient when I was trying to decide if I wanted to t Paris was wonderful to work with when purchasing my new Benz. She went over the features and was patient when I was trying to decide if I wanted to trade my car then or later. More
by Benz
Employees Worked With
Paris Davis, Michael DiPremeo
January 23, 2019
Always Awesome! Everyone makes it all so easy. From purchase to service, it's a pleasure doing business with a company that respects the customer, teams with the cus Everyone makes it all so easy. From purchase to service, it's a pleasure doing business with a company that respects the customer, teams with the customer and looks after the customer's safety. More
by Karyn
Employees Worked With
Craig Muhlbach, Greg Roth
January 23, 2019
First MB - Won't be my last. Awesome experience In a subtle, low-pressure test-drive and discussions, I was swiftly transported from being a curious observer to a member of the MB community. Love th In a subtle, low-pressure test-drive and discussions, I was swiftly transported from being a curious observer to a member of the MB community. Love the car. Love the dealership. What took me so long? More
by ROBERTSTIM01
Employees Worked With
Eric Smith
January 22, 2019
Greatttt!!!! The great customer service and friendly atmosphere, good parts prices and labor. I like that you don't have to an appointment you can just bring your The great customer service and friendly atmosphere, good parts prices and labor. I like that you don't have to an appointment you can just bring your car in anytime More
by DENNIS822
Employees Worked With
Miguel Flores, Bill Boland, Lynne Knox, Robert Ashman, Matthew Reimel, Jennifer Silva, Stephen Bjorklund
January 22, 2019
Oil change Came in for oil change appt. Was there for 2+ hours. There was NO communication from service advisor. I had to check back 3 times. At 1.25 he told me Came in for oil change appt. Was there for 2+ hours. There was NO communication from service advisor. I had to check back 3 times. At 1.25 he told me would be .30 mins. It was 45 and I had to go ask again. The service advisor could have cared less. Turns out there was addtl work but he didnt tell me that when I checked in nor did he ask if I wanted to wait or schedule for another time. The 3rd time I asked for eta, the advisor points to a car and says is that it. Lord knows how long it had been done. Then he days he didnt charge me due to wait. I have pre-paid maintenence! Absolute worst experience I 've had. I was going to call service manager but figured he wouldnt care either, thats how your business is run, so didnt waste my time. I have had 2 BMWs. Was not treated poorly at Ottos. This is my first Benz. I would expect better. I most likely will be going to Wilm Benz for service and lease return. You lost a customer. - Disappointed More
by Haley
Employees Worked With
Older male Service Advisor working that day that took care of my paperwork.
