Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of West Chester
West Chester, PA
1,839 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,839 reviews
January 22, 2019
GREAT From discussions to purchase to delivery, everything was smooth easy and a wonderful experience. Exceptional trade in value given for my trade. Yay From discussions to purchase to delivery, everything was smooth easy and a wonderful experience. Exceptional trade in value given for my trade. Yay yay yay!!!! More
by GBPA46
Verified CustomerEmployees Worked With
Jennifer Silva, Michael DiPremeo
Helpful January 19, 2019
BAD CUSTOMER SERVICE Like every other dealership they just want your money & get out. Just purchased my first & trust me, the last Mercedes Benz. High end cars? Those were Like every other dealership they just want your money & get out. Just purchased my first & trust me, the last Mercedes Benz. High end cars? Those were my expectations, way too high. I got a 2019 GLC 300 4matic & can say that my phone stereo sounds better than the cars. If you are not getting the top of the line car I suggest, do a little bit of research & you'll find better cars for this amount of money. Like the 4runner limited, has everything, from tech to luxury. They got me vulnerable, at a moment when I was exhausted of looking & dealing with salesmen from all kinds of brands. I wanted to return the car as I am not satisfied with the purchase but of course, they made their money. Why would they care? Will never, ever tell someone & will try to get some sense into them if they consider getting one. So frustrated, sad & angry with the situation but have a new car that should be celebrating & is not the case. Like they say... oh well! Sorry for me! More
by rri1709
Employees Worked With
Clinton Abney
January 18, 2019
A great experience At Mercedes dealership.Enjoyed working with this dealership. Great quality product, good service and excellent sales staff. Would recommend to friend At Mercedes dealership.Enjoyed working with this dealership. Great quality product, good service and excellent sales staff. Would recommend to friends and family. More
by ELAINEBRENNEMAN
Employees Worked With
Paris Davis, Faz Mehmood, Stephen Bjorklund
January 18, 2019
Excellent service, prompt and friendly service personnel sales staff went above and beyond to assist us in finding the right car. Sales personnel and finance personnel were excellent sales staff went above and beyond to assist us in finding the right car. Sales personnel and finance personnel were excellent More
by JYEAGER0
Employees Worked With
Miguel Flores, Dan Hayes
January 18, 2019
great dealership Every interaction is 100% customer centric. Great experience and will continue to purchase cars and have them serviced here. I will be recommending Every interaction is 100% customer centric. Great experience and will continue to purchase cars and have them serviced here. I will be recommending MB to my friends! More
by bball26
Employees Worked With
Clinton Abney, Michael DiPremeo
January 17, 2019
The service on my Mercedes They were very professional and knowledgeable with handling my service needs on my Mercedes E-350 inspection and check-up. They made sure I had transp They were very professional and knowledgeable with handling my service needs on my Mercedes E-350 inspection and check-up. They made sure I had transportation requirements handled quickly. More
by PEG_MCLAUGHLIN
Employees Worked With
Matthew Reimel, Jennifer Silva
January 17, 2019
Exceptional... as always. Everyone is always so professional while exhibiting a professional demeanor. Lynne Knox and Craig Muehlbach are incredible to work with. Always a de Everyone is always so professional while exhibiting a professional demeanor. Lynne Knox and Craig Muehlbach are incredible to work with. Always a delight to go into this dealership. More
by WALTTOLEDO
Employees Worked With
Miguel Flores, Lynne Knox, Stephen Bjorklund, Michael DiPremeo
January 17, 2019
I felt as if the staff was sincerely concerned about my expe I was pleased with the service ,and the personable attention that was given,I felt a genuine concern in regards to my first experience obtaing a I was pleased with the service ,and the personable attention that was given,I felt a genuine concern in regards to my first experience obtaing a new vehicle. More
by TAHMEYMORRIS1
Employees Worked With
Matthew Macciocca, Stephen Bjorklund
January 16, 2019
Car service made easy and fun I had my GLC serviced recently. I was pleasantly surprised when I was offered a priority service appointment. Us usually I stop in, get a loaner, a I had my GLC serviced recently. I was pleasantly surprised when I was offered a priority service appointment. Us usually I stop in, get a loaner, and come back after the the work is finished. But this time Craig Muelbach told me that I could come by, wait for the car and go with every thing done in about an hour. So I did. It usually takes almost that long to drive up get the car and go home anyway. What a pleasure. As soon as you drive in there is somebody to meet you, you go in see Craig and he tells you all is ready. I went in to a very nice customer waiting area and had a great cup of coffee. Sitting at the bar I enjoyed talking with other customers there. In a little over an hour Craig came out to tell me my car was done, had been washed and I was ready to go. I wish I could get a doctor's appointment that went this well. This is my fourth car from this agency, and they keep finding ways to make me more and more happy that I have. Service is what brings me back again and again and Mercedes-Benz of West Chester and Craig have really gotten it right. Thanks to all. More
by MVKSTOLTZ
Employees Worked With
Craig
January 16, 2019
Amazing service and customer focus Amazing service and effort to make everything effortless. They go the extra mile to make sure that all aspects are down right and the service is perfo Amazing service and effort to make everything effortless. They go the extra mile to make sure that all aspects are down right and the service is performed right the first time. The ability to put you into a comfortable loaner that you are familiar with. They go the extra mile to work with your insurance and get things resolved to your benefit. More
by WEIMARANERS
Employees Worked With
Matt Davis , Matthew Gunn
