Mercedes-Benz of West Chester

Great experience overall Lynn is a real pro. She is Knowledgeable and deliberate with good communication skill. Service experience has always been good. MB of West Chester Lynn is a real pro. She is Knowledgeable and deliberate with good communication skill. Service experience has always been good. MB of West Chester is my MB dealership. More

Good service but better communication is needed MB of West Chester has always done a top-notch job servicing my car. That said, I had to wait approximately two weeks for an appointment this time. Wh MB of West Chester has always done a top-notch job servicing my car. That said, I had to wait approximately two weeks for an appointment this time. When I made the appointment, I was told the work would take two hours. It ended up taking 3 hours (no additional work was added from my initial phone call) and no one ever came out to let me know it was taking longer than expected and/or ask if I could wait an additional hour. The additional time made me 45 minutes late for work. :-( More

Amazing service Clinton was really very helpful with us to find the right car for me . Totally this delearship is very friendly and nice environment to buy a car of u Clinton was really very helpful with us to find the right car for me . Totally this delearship is very friendly and nice environment to buy a car of ur own. More

Excellent and reliable! Mike Strickland and his assistant went above and beyond to make sure my concerns were resolved regarding service in Dec 2017. Matthew Gunn was excelle Mike Strickland and his assistant went above and beyond to make sure my concerns were resolved regarding service in Dec 2017. Matthew Gunn was excellent in handling body work in May 2018. Mercedes Benz of WC has always done a good job in caring for my cars since I began doing business with Andy George and Rich Strickland many years ago. Thanks! More

Positive Waited too long for the car, dealership was accommodating but this was a long wait. Other than this everything was well done and a good experience Waited too long for the car, dealership was accommodating but this was a long wait. Other than this everything was well done and a good experience More

Easy to work with We had some work needed to be quickly addressed. As always, Craig got me the appointment I requested, diagnosed in a timely manner and repaired the s We had some work needed to be quickly addressed. As always, Craig got me the appointment I requested, diagnosed in a timely manner and repaired the same day. Explanation of work required was clear and concise. Craig goes out of his way to over communicate and keep me informed. More

Fantastic Customer Service We experienced excellent customer service with Lynne Knox; very efficient and professional. She was thorough in her orientation of the amenities of ou We experienced excellent customer service with Lynne Knox; very efficient and professional. She was thorough in her orientation of the amenities of our new car. More

Terrible experience Terrible - my appt wasn’t in the computer. While standing at the desk, I received an email that my appt was cancelled 45 min in the future. I had to Terrible - my appt wasn’t in the computer. While standing at the desk, I received an email that my appt was cancelled 45 min in the future. I had to start over to explain why I was there. I had to wait for a loaner. The service mgr billed me for the work when my car was under warranty. I asked the head of service to have a sales rep call me because I was interested in trading my sedan in for an SL....... no call! Lastly, I am just getting this survey. My appt was in September!!!! More

10000 mile service I would rate the experience a 10. Paul Grazziano was friendly and knowledgeable. The loaner car procedure was also friendly and quick A good experie I would rate the experience a 10. Paul Grazziano was friendly and knowledgeable. The loaner car procedure was also friendly and quick A good experience all around. More

Outstanding service, and I’ve always had a great experience. I came in to have my maintenance reminder reset because I do my own oil changes, they set me up with an express service (which included a full interio I came in to have my maintenance reminder reset because I do my own oil changes, they set me up with an express service (which included a full interior and exterior cleaning of my car), and also replaced an auxiliary battery that was covered under warranty during my short visit. They always place dispossible mats and covers on the floor and seat of the car, and almost always return the vehicle CLEANER than when I dropped it off. On top of that I’ve never payed a single cent for anything I didnt feel happy about. They definitely go above and beyond to set a new standard for customer service, both on the Sales side, and the service side. I bought my 2015 E350 4matic from them and have always come back, and have been treated like family. More