Mercedes-Benz of West Chester

Great experience overall!! I came here to purchase a car and walked out with a car! I would recommend Clinton to anyone who would consider buying a car here. I came here to purchase a car and walked out with a car! I would recommend Clinton to anyone who would consider buying a car here. More

Super Easy Purchase I was able to get in and out with no pressure. We discussed the deal via txt and phone w/ease and closed the deal in a few hours. I was able to get in and out with no pressure. We discussed the deal via txt and phone w/ease and closed the deal in a few hours. More

excellent I leased my car from another dealership because the pricing was more attractive. However, I have it serviced at West Chester because I enjoy the exp I leased my car from another dealership because the pricing was more attractive. However, I have it serviced at West Chester because I enjoy the experience at the West Chester dealership. Craig always makes the experience pleasant and professional. The dealership is clean and the team of employees are all outstanding. I also visited with Clint while my car was being serviced. Clint is professional and he has a very nice personality. I look forward to receiving buyout and new lease pricing. More

Experience Every time I come into the dealership, i an treated in a professional manner. The service department handles my concerns & gives me feedback that I Every time I come into the dealership, i an treated in a professional manner. The service department handles my concerns & gives me feedback that I can understand. More

Made easy for me service I needed a loaner for a very small service. No problem. Made it easy for me. Car was washed and ready to go when promised. I needed a loaner for a very small service. No problem. Made it easy for me. Car was washed and ready to go when promised. More

Always easy having our cars serviced at this dealership Professionals who make the process of checking in and leaving so easy. The courtesy loaner car is a big help too. Everyone who works there is to Professionals who make the process of checking in and leaving so easy. The courtesy loaner car is a big help too. Everyone who works there is top notch. More

Terrible Customer Service I dropped my vehicle off for the standard service and upon picking up the vehicle and paying my $972 bill and getting into my car, I realized somethin I dropped my vehicle off for the standard service and upon picking up the vehicle and paying my $972 bill and getting into my car, I realized something wasn't working right. I informed the service manager who proceeded for about 15 minutes to convince me that I was wrong. He even offered to diagnose my car, for the low price of $140, to determine where the issue might be located. I informed him that I can't drop off my car on one day and pick it up after paying over $900 and have it in an altered working condition. He was not solution oriented at all. As a woman, I stood in that garage for 15 minutes trying to convince him that my car is not operating the way it was when I dropped it off. I finally left with no offered solution and my car not in the same condition as when I dropped it off. When I got home my husband was able to fix the problem in less than a minute. Why could the service manager not trouble shoot that problem? Instead, he proceeding to tell me I was wrong. I called the general manager who also offered no solutions to his staff's poor customer service and explained he sees no reason to compensate me for my frustrations and time lost. Bottom line, my car wasn't in the same working order when I picked it up, they belittled me over and over again trying to tell me I was incorrect, then tried to charge me to diagnose the car, and I finally drove away with a car that was not in the same working order as when I dropped it off because their solution oriented, customer oriented approach does not exist. More

Great service! My entire process was terrific! From drop off, loaner car, communications, service to pickup...everything perfect! Truly a smooth operation! All staff My entire process was terrific! From drop off, loaner car, communications, service to pickup...everything perfect! Truly a smooth operation! All staff contributed to great experience. THANK YOU More

routine maintenance we needed a loaner as this is our only car, we were accommodated .we appreciate this service and the quick turn around so we will continue to use thi we needed a loaner as this is our only car, we were accommodated .we appreciate this service and the quick turn around so we will continue to use this agency. More

Service on ML350 My car received excellent servicing. The workmanship was very good. After an initial snafu where the wrong part was delivered to the dealership, th My car received excellent servicing. The workmanship was very good. After an initial snafu where the wrong part was delivered to the dealership, the proper part was arranged to be delivered and the installation was completed . Thank you. More