Mercedes-Benz of West Chester

Something has changed & it’s not for the better! I’m very disappointed in the service I received yesterday. I’ve been coming there for years & this time was NOT the same experience. Where’s Matt Cost I’m very disappointed in the service I received yesterday. I’ve been coming there for years & this time was NOT the same experience. Where’s Matt Costa? He was the best!!! This new guy, Matt Davis, shouldn’t be on the front-line in cust service. I’ve received better cust service at Jiffy Lube or PepBoys than I received yesterday at MERCEDES!! I’ve left an message for the service manager to call me, yet the day is almost over & I e not heard from him. More

Wonderful experience and customer service Paris listened to what I was looking for in my next Mercedes. I cannot day enough about her product knowledge and professionalism. The entire buying Paris listened to what I was looking for in my next Mercedes. I cannot day enough about her product knowledge and professionalism. The entire buying experience was a complete joy working with Paris and her personality is one admire. The dealership gave me a very competitive and fair price which allowed me to continue to enjoy my vehicle. Being in sales my entire career ....Paris is a true professional and a joy to work with. Thank you Paris and Mercedes Benz of West Chester! More

Straightforward pricing, well done work I had a check engine light and a service due. The service agent recommended that I do the check engine fix before service. Turns out the fix was a s I had a check engine light and a service due. The service agent recommended that I do the check engine fix before service. Turns out the fix was a simple one so I did the service as well. The fix and service would typically be 1200+. They did it for 25% less. More

Go to Lynne Lynne Knox is the best! For new or used sales, we go to Lynne! Her knowledge and professionalism are second to none. Thank you for excellent service. Lynne Knox is the best! For new or used sales, we go to Lynne! Her knowledge and professionalism are second to none. Thank you for excellent service. More

Above and Beyond Matt in the collision repair Dept has been very accommodating and meticulous with restoring my vehicle to like new condition. Fit me in without appoin Matt in the collision repair Dept has been very accommodating and meticulous with restoring my vehicle to like new condition. Fit me in without appointment. More

Great Angelo Perone is a great salesman and a wonderful representative for MB. Very efficient and friendly. Always communicated and updated me on delivery a Angelo Perone is a great salesman and a wonderful representative for MB. Very efficient and friendly. Always communicated and updated me on delivery and options. More

Service It was good and convenient and hassle free . Whole process of giving and getting car service was easy . I would recommend others too for quality of It was good and convenient and hassle free . Whole process of giving and getting car service was easy . I would recommend others too for quality of work . More

Great Service Lynn Knox was outstanding. Very patient. No pressure. Best Auto sales person I have ever had in my 50 some years of buying cars. I would definitely re Lynn Knox was outstanding. Very patient. No pressure. Best Auto sales person I have ever had in my 50 some years of buying cars. I would definitely recommend her to anyone who asked. More

Time Well Spent ML350 was in for annual PA inspection and Type A service - and two new tires since they didnt pass inspection - all accomplished in 2.5 hours - while ML350 was in for annual PA inspection and Type A service - and two new tires since they didnt pass inspection - all accomplished in 2.5 hours - while I waited. To me my waiting time was well worth it spent in pleasant surroundings with coffee, cookies, and pop corn available. My service rep, Craig Muehlebach kept me well informed about progress and a precise explanation about condition of tires Ihave found his advice thru the years very helpful in decisions to be made about mv vehicle servicing options. More

Mercedes purchase Always great working with this dealership! They are always very helpful and go out of their way to bring quality customer service to each customer! Always great working with this dealership! They are always very helpful and go out of their way to bring quality customer service to each customer! More