Mercedes-Benz of West Chester

Great service and value Dan Hayes was great to work with. He followed up adequately, but not pushy. Dan worked with all of my questions and requests. I would absolutely re Dan Hayes was great to work with. He followed up adequately, but not pushy. Dan worked with all of my questions and requests. I would absolutely recommend Mercedes Benz of West Chester, and Dan specifically. More

Excellent customer experience Lynne Know was exceptional to work with throughout the process. Kept me informed always and provided a comprehensive overview of my new vehicle. A fir Lynne Know was exceptional to work with throughout the process. Kept me informed always and provided a comprehensive overview of my new vehicle. A first class professional. More

Never answer call You guys never answer phone and never return voice mail.I called at least 5 times and left voice mail but nodody return my call. You guys never answer phone and never return voice mail.I called at least 5 times and left voice mail but nodody return my call. More

Tire and wheel issues on my 2015 SL 400 Excellent diagnosis and service. I needed a new tire due to a bubble and they found a cracked wheel. I particularly liked the voluntary multi point i Excellent diagnosis and service. I needed a new tire due to a bubble and they found a cracked wheel. I particularly liked the voluntary multi point inspection and complimentary car wash, J W Martin More

Adventures in Purchasing a new SLC 300! In late February, I started the process of purchasing a new 2018 Mercedes SLK as a "surprise" birthday present for my wife. This new vehicle would rep In late February, I started the process of purchasing a new 2018 Mercedes SLK as a "surprise" birthday present for my wife. This new vehicle would replace her 2013 Mercedes 350 SLK which was also purchased as a surprise gift. Having survived that first "surprise" experience five years ago, I decided that this surprise would actually be a "surprise" visit to the dealership so that she could select the specific model, color and options that she wanted rather than an actual vehicle that I picked out. Our initial visit with Matt Reimel went quite well and with a great deal of patience on Matt's part, my wife was successful in defining exactly the 2018 Mercedes that she wanted so we placed an order. Without going into a great deal of explanation, we soon found that the specific color/equipment combinations were not available as production of the 2018 model year vehicles was coasting down. Needless to say this was a big disappointment and put a real damper on my surprise gift! Matt was, however, determined to make this gift happen and after working again very patiently with the "Birthday Girl," he and she were able to configure a 2019 Mercedes SLC 300 that met every one of her requirements. Well... that is not the end of this story... We now had to wait for the car to be built and shipped to the USA and then delivered to the West Chester dealership. Matt kept us informed all along the journey, even to the point of finding out the name of the vessel that was taking my wife's "surprise" gift from Germany to Baltimore. This allowed me to track the ship's progress across the ocean. Although her March birthday gift arrived in September, looking back on the experience, I can only say "Thanks, Matt. She loves her present!" More

Lynne is fantastic to work with! I had yet another top notch experience leasing a Mercedes from Lynne. She is professional, knowledgeable and treated me with the utmost respect. The I had yet another top notch experience leasing a Mercedes from Lynne. She is professional, knowledgeable and treated me with the utmost respect. The process was efficient and I could not be more pleased. More

Unbelievably Perfect This is the second vehicle I've purchased from MB of West Chester and I'll never buy a vehicle anywhere else. Mike went above and beyond to accommodat This is the second vehicle I've purchased from MB of West Chester and I'll never buy a vehicle anywhere else. Mike went above and beyond to accommodate my schedule and needs as I was preparing to move out of state. He even coordinated the shipping of my vehicle. He's helped me twice and when I buy another vehicle (no matter where I live) he'll be the person I go to again. Thanks Mike!! You've exceeded my expectations and I have very high expectations of see. More

Excellent Friendly prompt courteous. Explains everything verbally and in writing. Itemized work to be done that day and work that needs to be done in the futur Friendly prompt courteous. Explains everything verbally and in writing. Itemized work to be done that day and work that needs to be done in the future More

Lease trade in The dealership was able to get the color car and options we wanted in a timely fashion. The trade in couldn’t have been easier The dealership was able to get the color car and options we wanted in a timely fashion. The trade in couldn’t have been easier More

Service visit Great service done in a timely fashion. Matt was responsive to my calls and reponded to MU inquiries in a timely fashion. The check in and check out w Great service done in a timely fashion. Matt was responsive to my calls and reponded to MU inquiries in a timely fashion. The check in and check out was super easy More