Mercedes-Benz of West Chester

Michael Monteiro was extremely helpful and knowledgeable regarding my recent purchase. He was interested in being seen as a resource and negotiated my requests while keeping the interests of the dealership regarding my recent purchase. He was interested in being seen as a resource and negotiated my requests while keeping the interests of the dealership at hand. This helped us to come to an agreement in a relatively short period of time. Additionally, Michael was accessible and diligent in my requests for information. More

By far, the best car buying experience I have ever had. No haggle, no pressure - just professional and courteous service. Amount received for trade-in was what I considered reasonable based on my pre-visi No haggle, no pressure - just professional and courteous service. Amount received for trade-in was what I considered reasonable based on my pre-visit internet searches. In addition, my sales consutlant worked with me to best match my desires and my price expectations - WITHOUT the typical Saleman/Sales Manager tag team approach. Excellent vehicle selection, and the facilities were immaculate. The salesperson made me feel important, unlike a lot of delarships that I have visited over the years, and in various states. More

The staff at this dealership is extremely customer oriented. Greeted upon your arrival, and immediately inquire and attend to the customer's needs. This applies to both Sales and Service staff. oriented. Greeted upon your arrival, and immediately inquire and attend to the customer's needs. This applies to both Sales and Service staff. More

Best experience I ever had purchasing and trading in a vehicle. Outstanding customer experience! Dealership is always kept well and the attention of the staff to it's clients is tremendous. Thank you vehicle. Outstanding customer experience! Dealership is always kept well and the attention of the staff to it's clients is tremendous. Thank you. More

Mohsen did a great job going through the car, and explaining everything about the car. He was also very accommodating. He agave us the price from start. Excellent experience. Thank you; explaining everything about the car. He was also very accommodating. He agave us the price from start. Excellent experience. Thank you; More

When I walked into this dealership the first thing that impressed me was I was not completely disregarded because of my age and I am on the younger side. The sales representative I worked with was Michael impressed me was I was not completely disregarded because of my age and I am on the younger side. The sales representative I worked with was Michael Monteiro and he did a great job of helping me look at a couple of different cars with me and explaining all the features of the car along with taking me on a great couple of test drives. He answered all my questions and made sure I was well taken care of. He made me feel very comfortable and my buying experience was a great one. I would highly recommend this dealership and Michael. More

Tom was very pleasant to work with..he explained all the features of the car I was looking for...He wasn't pushy and didn't try to sell me something I didn't want nor need..I would recommend him and Mercede features of the car I was looking for...He wasn't pushy and didn't try to sell me something I didn't want nor need..I would recommend him and Mercedes of West Chester to my family,friends and co workers.. More

The Team was attentive, creative, diligent, persistent, flexible and completely customer focused. They listened to my needs and concerns and kept working to make it happen, until I almost couldn't say No. flexible and completely customer focused. They listened to my needs and concerns and kept working to make it happen, until I almost couldn't say No. They continually emphasized wanting my repeat business and kept searching for possibilities and accomodations that would make the transaction work. If one of them was out of the office, they had another team member follow up. Felt like the ball was never dropped. It was refreshing to have salesmen actually listen to you and to have them be more concerned with big picture customer satisfaction over the prospect of quickly closing a deal. They actually even talked me out of some unnecessary additional features I thought I wanted and worked to accomodate or switch out some features that I really wanted, but which they did not have in stock. Ultimately the creativity exhibited in fashioning the deal was most remarkable. Since completing the transaction, they have followed up with me on several occasions to ensure I was satisfied. These are expensive, but fanatastic automobiles. It is nice to have a level of customer service commensurrate with the undisputed excellence of the vehicles and helps you to feel like you have made a doubly wise choice. A great experience! More

Klaus and his team provided state of the art service during our process of investing in a new GLK. My wife and I felt they were frank, professional, patient and caring. Klaus and his team exhibit many o during our process of investing in a new GLK. My wife and I felt they were frank, professional, patient and caring. Klaus and his team exhibit many of the best practices that create Raving Fans. More

We armed ourselves with printouts and defensive plans before we walked in to buy our new car, but there was no need. The staff seemed to have a great workplace culture, laid-back and joking instead of ro before we walked in to buy our new car, but there was no need. The staff seemed to have a great workplace culture, laid-back and joking instead of robotic and driven to sell sell sell, while still providing expertise and up-front information about the purchase process. The price was better than competitive. Tom is no exception. Highly recommend. More