Mercedes-Benz of West Chester

My new GL 350 had a dent in the hood which was not visible on the day of pick up. Lynn assure me it would all be taken care and it was from start to finish. Special thanks to everyone involved in the visible on the day of pick up. Lynn assure me it would all be taken care and it was from start to finish. Special thanks to everyone involved in the repair. More

I purchased my car there and service it there because I’ve always had great experience but this time around I didn’t have great experience. First the loaner car I got was dirty and out of gas and I had t I’ve always had great experience but this time around I didn’t have great experience. First the loaner car I got was dirty and out of gas and I had to request a different vehicle and second when my service advisor followed up with an email asking if there were any issues and I replied that there were I never heard back again. So this time around I was less than impressed with the service and I make an extra journey to travel further to service my vehicle there because I could choose another location that’s closer to me More

Frank and Ed Were amazing, we could not be happier with the entire process, total class act!This was a first car for our 17-year-old and they really made sure it was in great shape and the perfect car for the entire process, total class act!This was a first car for our 17-year-old and they really made sure it was in great shape and the perfect car for her. We can’t wait to come back to buy another car and send everybody we know! More

Michael McMahon was great to work with! I traveled an hour to get my new car at West Chester instead of staying locally because the service was excellent! hour to get my new car at West Chester instead of staying locally because the service was excellent! More

Great place to get Mercedes Benz authorized service, comfortable customer waiting area. Very professional employee interaction from the moment you pull into the reception area till the moment you drive comfortable customer waiting area. Very professional employee interaction from the moment you pull into the reception area till the moment you drive away More

I have 2 Mercedes SUV’s , each time I bring them in for service, the team is ready for me. The check in process is very efficient and the work always done on time service, the team is ready for me. The check in process is very efficient and the work always done on time More

Superior sales and service personnel. I’ve been buying here for last 10 to 12 years! Always get a fantastic deal and wow, the service department is exceptional!!! I just love my service advisor and alwa here for last 10 to 12 years! Always get a fantastic deal and wow, the service department is exceptional!!! I just love my service advisor and always look forward to seeing what they have in the showroom. I’m hooked on West Chester Mercedes!!! More

Great experience, in and out within a hour for a couple minor fixes. Everyone is very accommodating and makes things very easy. Craig is great to work with. minor fixes. Everyone is very accommodating and makes things very easy. Craig is great to work with. More

I liked the person service, however after driving my car about 10miles coming from having my car serviced on my way home all the tires pressure lights came on . I was afraid and pulled over to a gasoline s about 10miles coming from having my car serviced on my way home all the tires pressure lights came on . I was afraid and pulled over to a gasoline station to put air in my tires. The air pressure lights still came back on . I did not have this problem until you guys More

I leased this car and decided to buy it. I explain to Mr. Rodriquez some items that I wanted service to check out. One was that the drivers side front lens fogs up when it rains or I was the car which m Mr. Rodriquez some items that I wanted service to check out. One was that the drivers side front lens fogs up when it rains or I was the car which means water must be getting in there. When he brought my car back to me it had been washed and the lens had fogged up, which means this was not done. I also shared with Mr. Rodriquez that now the logo emblem light does not work. He questioned me if this was available in this car and the answer is yes. This light was working when he picked up my car. Yes, every time I open the door the logo emblem would light up. The are two item that should be repaired. You can make arrangement to pick my car up at your earliest convivence. Upon completion of this my rating will be excellent!!! More