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Mercedes-Benz of West Chester
West Chester, PA
1,861 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,861 reviews
Verified Customer
January 07, 2021
Service reps needs to be retrained on customer service value and also I payed hansonly for service to my car and I'm still still having trouble out of my key fog that I asked them to look at and replace t value and also I payed hansonly for service to my car and I'm still still having trouble out of my key fog that I asked them to look at and replace the battery. It was truly a terrible experience especially after the volume of cash that was spent More
by sharpe30alabama
Employees Worked With
Angelo Perone, Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva
January 07, 2021
Everyone was very personable, easy to work with and extremely accommodating. They made the buying experience enjoyable and seamless. I would highly recommend this dealership. extremely accommodating. They made the buying experience enjoyable and seamless. I would highly recommend this dealership. More
by JOANNE6
Employees Worked With
Stephen Bjorklund
January 07, 2021
Service was courteous and very professional. I live in Lancaster Pa. 20 minutes from Mercedes dealership in Lancaster. Need I say more. West Chester MB dealership is 40 minutes away. Lancaster Pa. 20 minutes from Mercedes dealership in Lancaster. Need I say more. West Chester MB dealership is 40 minutes away. More
by BUNNI.ADAMS
Employees Worked With
Craig in service , Greg Roth, Lynne Knox
January 06, 2021
Overall a very good used car purchase experience. Professional sales team, great showroom, excellent covid precautions, car delivery. The only reason that I did not give 5 stars is that the dealer Professional sales team, great showroom, excellent covid precautions, car delivery. The only reason that I did not give 5 stars is that the dealer was to provide an owners manual which they did not do. More
by jetlag4
Employees Worked With
Juan Rodriguez
January 05, 2021
I had a wonderful experience with M-B of West Chester. I was treated very well and will recommend this dealer to everyone interested in a CPO, used, or new vehicle. was treated very well and will recommend this dealer to everyone interested in a CPO, used, or new vehicle. More
by RARCARIO
Employees Worked With
Ed Belland (Five Stars)
January 05, 2021
Awesome service! From the moment I arrive to the moment I leave I am treated with superior service by every member of the Mercedes team! I leave I am treated with superior service by every member of the Mercedes team! More
by JOHNCOLAPRETE
Employees Worked With
Lynne Knox, Stephen Bjorklund
January 03, 2021
Always a pleasant experience to have periodic servicing done at Mercedes Benz of West Chester, PA. Necessary work always done properly and in a timely manner. Staff members always pleasant and friendly. No done at Mercedes Benz of West Chester, PA. Necessary work always done properly and in a timely manner. Staff members always pleasant and friendly. No complaints! More
by RFJOHNSON89
Employees Worked With
Angelo Perone, Matthew Reimel
January 03, 2021
The dash board was replaced. However, the clock was not reset. I've not been able to reset. In the future, please retset as needed. This isn't the first time reset. I've not been able to reset. In the future, please retset as needed. This isn't the first time More
by GODWOMAN0
Employees Worked With
Paul
January 03, 2021
Service told us our GLK was not safe to drive due to rust underneath and would cost 4800.00 to repair. Took for another opinion and told car was clean. underneath and would cost 4800.00 to repair. Took for another opinion and told car was clean. More
by VNUSBAUM59
Employees Worked With
Service manager
