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Mercedes-Benz of West Chester

West Chester, PA

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Employees
Reviews
Vehicles
4.7
1,861 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,861 reviews

December 02, 2020

everything i expected as per previous cars purchased at West Chester. Greg Roth did an excellent job. Tyrone did a great job explaining the features on the car as did the young lady that handled the tags More

by SCOTTMOYER
Recommend Dealer
Yes
Employees Worked With
Greg Roth
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Dec 16, 2020 -

Mercedes-Benz of West Chester responded

Thank you, Scott! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Mercedes-Benz of West Chester, we look forward to having you as one of our valued customers for many more years to come!

December 02, 2020

It was a great experience. This is my second purchase from the dealership and I will come again for the excellent service Ed Belland is wonderful More

by BJSELL2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Belland, Stephen Bjorklund
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Dec 16, 2020 -

Mercedes-Benz of West Chester responded

We are so glad you came back to us for your second purchase and that Ed and the rest of our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future!

December 01, 2020

Very helpful and professional . No pressure. Showed us exactly what we were looking for. Answered all our concerns. We will recommend west chester dealer to all our friends More

by Max
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Roth
Report | Print
Dec 08, 2020 -

Mercedes-Benz of West Chester responded

Thank you, Max. Purchasing a Mercedes-Benz is a big step and it's important that our clients feel comfortable when making their purchase decisions. We're so glad you chose Mercedes-Benz of West Chester!

November 28, 2020

Everything was good except the 3 hour wait to pick up the car and complete the leafing papers. I would go back for another car. More

by BVM0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Silva
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Nov 30, 2020 -

Mercedes-Benz of West Chester responded

Thank you for choosing Mercedes-Benz of West Chester, your feedback and rating mean a lot to us. We look forward to seeing you again!

November 28, 2020

We love Mercedes Benz of West Chester!! Have purchased our last 6 cars there..great sales team...especially Jennifer Silva- Donohue!! Great service and body shop..Thank you Matthew Gunn and Craig Muehlbac More

by GIANCATARINO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Silva
Report | Print
Nov 30, 2020 -

Mercedes-Benz of West Chester responded

Thank you for being part of the Mercedes-Benz of West Chester family! It brings us great pleasure knowing we have earned your trust. Thank you for your continued loyalty - it's a privilege doing business with you.

November 28, 2020

Had to wait during the pandemic even though I had an appointment for a recalled airbag that was recalled 1.5 years earlier. O K More

by AMYKELLY333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Perone
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Dec 01, 2020 -

Mercedes-Benz of West Chester responded

Hello. Thank you for taking the time to write your review and giving us four stars. We're glad we were able to get the airbag replaced for you.

November 28, 2020

Little bit of a wait for a loaner car, otherwise everything went smoothly. My car was ready when promised and no issues with work performed. More

by KJBRATTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Perone, Matthew Reimel
Report | Print
Nov 30, 2020 -

Mercedes-Benz of West Chester responded

Thank you for the positive review of your service experience! We strive to make sure we are getting our clients on their way as quickly as possible but sometimes we fall short. We'll take your feedback back to our team. Thanks again for taking the time to provide your review. We appreciate your business!

November 27, 2020

Disappointed in price of labor for auxiliary battery installation. Bought on line from MB parts and installed myself. SAVED $ 125. There shouldn’t be that much disparity More

by FWONSETLER
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul in service
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Dec 01, 2020 -

Mercedes-Benz of West Chester responded

Hello and thank you for your review. We're glad you were able to install your battery yourself. Thank you for your business!

November 26, 2020

Once again, great service all the way around. Gives one great confidence in safety and condition of the SUV. I have no worries when taking long trips with extensive use of Interstate System. More

by Glen R Schreiner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Miguel Flores, Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
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Nov 30, 2020 -

Mercedes-Benz of West Chester responded

Hi Glen - your review is the peace of mind Mercedes-Benz owners deserve. We're thrilled to know the experience and training of our service team instilled confidence in you as our client. That's the best feedback! We look forward to serving you again soon and thank you for your loyalty.

November 25, 2020

Customer service and sales team were excellent. I can't say any more than that. Everything went smoothly. Everyone was efficient. Wait time was kept at a minimum . More

by MARY84
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael, Greg Roth, Stephen Bjorklund
Report | Print
Nov 25, 2020 -

Mercedes-Benz of West Chester responded

It's great to hear, Mary, that you had a good service experience with us! Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes Benz of West Chester!

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