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Mercedes-Benz of West Chester
West Chester, PA
1,874 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,874 reviews
November 27, 2020
Disappointed in price of labor for auxiliary battery installation. Bought on line from MB parts and installed myself. SAVED $ 125. There shouldn’t be that much disparity installation. Bought on line from MB parts and installed myself. SAVED $ 125. There shouldn’t be that much disparity More
by FWONSETLER
Verified CustomerEmployees Worked With
Paul in service
November 26, 2020
Once again, great service all the way around. Gives one great confidence in safety and condition of the SUV. I have no worries when taking long trips with extensive use of Interstate System. great confidence in safety and condition of the SUV. I have no worries when taking long trips with extensive use of Interstate System. More
by Glen R Schreiner
Employees Worked With
Miguel Flores, Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
November 25, 2020
Customer service and sales team were excellent. I can't say any more than that. Everything went smoothly. Everyone was efficient. Wait time was kept at a minimum . say any more than that. Everything went smoothly. Everyone was efficient. Wait time was kept at a minimum . More
by MARY84
Employees Worked With
Michael, Greg Roth, Stephen Bjorklund
November 25, 2020
Katie made my leasing experience an enjoyable one, no wasted time which I truly appreciate. I was able to complete most of the paperwork the day before and then go in and quickly finish the process whi wasted time which I truly appreciate. I was able to complete most of the paperwork the day before and then go in and quickly finish the process which was great because no one wants to spend their entire Saturday at the car dealership. More
by sflynn74
Employees Worked With
Katie Long
November 24, 2020
I had worst experience West Chester. Unfortunately I got Mat Denise as service representatives. I saw all other reviews. he had multiple complaint. He is so rude in talking. It seems I did some mistake and Mat Denise as service representatives. I saw all other reviews. he had multiple complaint. He is so rude in talking. It seems I did some mistake and came for service. Initially I was knowing that all service charges will be born by insurance and then I realised the issue that diagnosis can not be born by insurance if no issue found. I need to pay requested $1500 for diagnosis. Then I declined with insurance for this option. Then I said, let me take my car back, then Matt have me bad surprise, you have to pay diagnostic charges for 2 hours which I did not signed for that. This is worst surprise. More
by Deepakkumardi
Employees Worked With
Matt Davis
November 24, 2020
Quick in and out. Customer service was great. Car was completed before time frame given. Car was vacuumed and washed a big plus. Will visit again completed before time frame given. Car was vacuumed and washed a big plus. Will visit again More
by ejpinder
Employees Worked With
Matthew Reimel
November 24, 2020
This dealership has a warm and welcoming atmosphere. Mohsen is the best and I would follow him to the end of the earth and back! He is truly a God-sent. From my very first Mercedes he has treated me as Mohsen is the best and I would follow him to the end of the earth and back! He is truly a God-sent. From my very first Mercedes he has treated me as if I am his only and favorite customer 😊! More
by KINGMORTONT
Employees Worked With
Mohsen , Stephen Bjorklund
November 24, 2020
Great personnel from sales w Matt to service w Craig ! General manager Steve Bjorklund is just phenomenal and very helpful. The dealership is one of the best I’ve ever experienced. General manager Steve Bjorklund is just phenomenal and very helpful. The dealership is one of the best I’ve ever experienced. More
by ivystone
Employees Worked With
Craig Muehlbach, Matthew Reimel, Stephen Bjorklund
November 24, 2020
Friendly and efficient Service. They take great car of my car and I will consider buying my next Mercedes from them. They always make you feel welcome. car and I will consider buying my next Mercedes from them. They always make you feel welcome. More
by Sandra R.
Employees Worked With
Miguel Flores, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer, Michael Strickland
November 24, 2020
I have been a customer at this dealership for about 13 years and whether I am purchasing a new car with Jennifer Silva and/or I’m in the Service Department with Craig Muehlbach, my experience is exception years and whether I am purchasing a new car with Jennifer Silva and/or I’m in the Service Department with Craig Muehlbach, my experience is exceptional and any concerns with the car are always addressed. Each are professional, knowledgeable, personable and this keeps me as their number one customer!!! Cheryl Trotter More
by CTR04
Employees Worked With
Craig Muehlbach , Jennifer Silva
