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Mercedes-Benz of West Chester

West Chester, PA

4.7
1,874 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,874 reviews

November 21, 2020

Great experience. From Steve to Greg to mike. All were excellent and friendly. I felt good about the entire deal. One item pending is the scratch plate for the truck. Wish I could have more time with m More

by ANTHONY.SCAFIDE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike flick , Greg Roth, Stephen Bjorklund
Nov 23, 2020 -

Mercedes-Benz of West Chester responded

Thank you Anthony for taking the time to let us know you had a good purchase experience with everyone involved. If you would like to review your product features in more detail, please reach out to your sales person and they would be happy to make arrangements so you are 100% comfortable with the features in your new vehicle. Thanks again for taking the time to provide this review. It means a lot to us!

November 20, 2020

Didn’t reset my oil life on the vehicle and didn’t top off none of my fluids but it’s okay I probably won’t be back. More

by D.Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Angelo Perone, Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva
Nov 30, 2020 -

Mercedes-Benz of West Chester responded

Hello and thank you for your review. We would like the opportunity to correct our mistakes. If you would be willing, please reach out to me directly and I would be happy to make arrangements have the corrections made. Respectfully, Amy Hamilton Fixed Operations Specialist ahamilton@yourmercedes.com

November 20, 2020

We received excellent and very personal service from Matthew and Mike. I love the car and they have helped to ensure I get the most from it More

by SHERYL60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Reimel, Stephen Bjorklund
Nov 23, 2020 -

Mercedes-Benz of West Chester responded

Sheryl, thank you for choosing Mercedes Benz of West Chester! Our team was happy to assist you. Come back soon if there's anything else we can help you with!

November 19, 2020

Worked with Juan Rodriguez. He was very helpful and smoothed the way through the entire experience. Got the car I wanted, hassle free. Thank you. More

by GINNYLEVY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Rodriguez, Stephen Bjorklund
Nov 23, 2020 -

Mercedes-Benz of West Chester responded

Ginny, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes Benz of West Chester.

November 19, 2020

Maintains service to specs and interval a or b. Oil change and blue tec addititive completed.vehicle loan service provided without delay. Car delivered on time. More

by AIRVIN54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Bjorklund
Nov 23, 2020 -

Mercedes-Benz of West Chester responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 18, 2020

Excellent service and thorough communication about my vehicle’s assessments and attempts at clarifying the issues presented. I also appreciated how seamless the process was at getting my loaner vehicle. More

by JessA22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan
Nov 18, 2020 -

Mercedes-Benz of West Chester responded

Hello, Thank you so much for your excellent review! We are so glad that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

November 18, 2020

I worked with Michael McMahon and had a great experience. He was helpful and very professional. He helped me get a car very quickly. I highly recommend this place. More

by Tamara
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael McMahon
Nov 23, 2020 -

Mercedes-Benz of West Chester responded

Hi Tamara - Thank you for choosing to come to Mercedes-Benz of West Chester for your vehicle! We're so glad you had a good experience with Michael and everything worked out well. Please come back soon if there's anything else we can help you with!

November 16, 2020

I always have a good experience when my car is on for service. My Service Writer is Paul, and he is knowledgeable and communicates quickly any information relevant to my vehicle. More

by jlfarley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Nov 17, 2020 -

Mercedes-Benz of West Chester responded

Thank you for the great review! We're so happy that you enjoy working with Paul. Thanks again and we look forward to seeing you next time.

November 16, 2020

Efficient, friendly and speedy! All you could ask for! Paul G was super helpful and helped my get all I needed sorted! Was a pleasure! More

by KEVIN.ODONOGHUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Graziano
Nov 17, 2020 -

Mercedes-Benz of West Chester responded

Thank you Kevin, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

November 14, 2020

Could care less about potential customers. The price is the price. They will not knock one penny off and are ignorant if you ask. Even was interested in a CPO and they were $10K higher than the highest blu More

by brihvac
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Rodregez
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