Mercedes-Benz of West Chester

Had to get her bag recall taken care of, and cracked windshield replaced. Both jobs done as forecast and done very well. People who met the car when we arrived Were Polite efficient and took us right aw windshield replaced. Both jobs done as forecast and done very well. People who met the car when we arrived Were Polite efficient and took us right away into see Paul Graziano, who always does a great job working with me. Everything was done right More

Very pleasant experience. Salesperson took lot of time to understand our needs and was able to find what I was looking for. Very satisfied with the service recieved understand our needs and was able to find what I was looking for. Very satisfied with the service recieved More

Always professional treatment and competant services provided. Scheduling is easy and appointments are always honored. Friendly interactions with eye toward customer satisfaction at every turn. Thank yo provided. Scheduling is easy and appointments are always honored. Friendly interactions with eye toward customer satisfaction at every turn. Thank you. More

Had a great purchase experience at Mercedes Benz of West Chester, PA. Just purchased a Sprinter from them and couldn’t be happier with the whole experience. I dealt with Mike McMahon who is their Commer Chester, PA. Just purchased a Sprinter from them and couldn’t be happier with the whole experience. I dealt with Mike McMahon who is their Commercial Vehicle Sales Manager. As I was purchasing from out of state, all our communication was done via email. Unlike many (most) other dealers who always wants to get their customers “on the phone for a quick chat to confirm what you are looking for”, Mike was more than happy to communicate via email. I always like to communicate via email as this leaves no room for questions as to what you, the purchaser, are looking for as well as what the dealer has promised in terms of the purchase agreement. It just helps to keep everyone honest when it comes time to sign contracts. Since I was out of state, Mike FedEx’d the documents that needed to be signed and provided to my bank. After signing, I FedEx’d the documents back. It was great customer service that Mike provided as he even picked me up from the airport! Upon delivery, I took the Sprinter for a quick test drive and inspection. Gave Mike the bank draft, signed the title transfer document and was off in my new Sprinter within 30-45 mins of arriving at the dealer! That was probably the shortest amount of time I’ve ever spent at a dealership during a purchase transaction! If you’re in the market for a new Mercedes Benz, especially a Sprinter, get in touch with Mike at Mercedes Benz of West Chester as he will definitely take care of you! More

I had an excellent experience with Kaitlyn Long at Mercedes Benz of WC. They were very accommodating in wanting to meet my expectations. I will return to this dealership. Mercedes Benz of WC. They were very accommodating in wanting to meet my expectations. I will return to this dealership. More

Hello,Matthew Gunn did a fantastic job handling our Hello, Matthew Gunn did a fantastic job handling our accident claim. Matthew also knew how to speak to the other vehicles insurance company (State Hello, Matthew Gunn did a fantastic job handling our accident claim. Matthew also knew how to speak to the other vehicles insurance company (State Farm) to ensure we got a comparable rental car through Enterprise/your dealership. Five stars all around for Matthew, the support team and the dealership. Thank you !!!! More

This was our first time buying from Mercedes-Benz of West Chester but it won’t be our last. We had an awesome experience from our sales guy Ed Belland to our tech guy Jeff. Everyone was so nice! Chester but it won’t be our last. We had an awesome experience from our sales guy Ed Belland to our tech guy Jeff. Everyone was so nice! More

I came in because of a recall notification. Everyone there was courteous, efficient and prompt, but Matthew Gunn stands out as an all-star on your team. Someone had recently sideswiped my car and did n there was courteous, efficient and prompt, but Matthew Gunn stands out as an all-star on your team. Someone had recently sideswiped my car and did not leave contact information. Matthew looked at my car and came up with an easy and cost effective solution. When Matthew was finished, I was more than pleased. Matthew is a gem! More

They are not very efficient at service had to bring my vehicle back twice for the same thing and still not totally resolved which I’m still trying to find the time to have it looked at a third time. Whi vehicle back twice for the same thing and still not totally resolved which I’m still trying to find the time to have it looked at a third time. Which sucks because I don’t have the time to do so More

I am a client if MB , West Chester because I have been treated with the utmost care and respect by Matthew Dunn. Every time in every way, Matt gas done all he can to assist me. treated with the utmost care and respect by Matthew Dunn. Every time in every way, Matt gas done all he can to assist me. More