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Mercedes-Benz of West Chester

West Chester, PA

4.7
1,865 Reviews
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1260 Wilmington Pike

West Chester, PA

19382

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Showing 1,865 reviews

August 21, 2020

Service was quick but car not washed or vacuumed again. This should be automatic and not upon request!! This is not the first time this happened. May not return More

by KMCQ87
Recommend Dealer
No
Employees Worked With
Angelo Perone
Sep 07, 2020 -

Mercedes-Benz of West Chester responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. If it's possible to discuss your visit in more detail, please feel free to reach out to management directly.

August 21, 2020

Have bought two E350 here over the years and used them for service over 8 years and i am completely satisfied. Excellennt dealership. This time had to ask for small change to my bill because of an error t More

by SZERI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Craig muehlbach, Matthew Melsheimer
Aug 22, 2020 -

Mercedes-Benz of West Chester responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Mercedes-Benz of West Chester.

August 19, 2020

Use car manager very helpful. He assigned a professional salesman Greg Roth to guide me though the process of buying a used car. He was patient and very knowledgeable. More

by G.PHILMORE@comcast.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Roth
Aug 19, 2020 -

Mercedes-Benz of West Chester responded

Hello, It's great to hear that Greg was able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Mercedes-Benz of West Chester!

August 19, 2020

Excellent service, always on time,extremely accumulating and helpful with resolving your car needs. Very organized drop off and pick up system. Overall excellent dealer and extremely happy to have purchased More

by LARIJANI2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Gunn
Aug 20, 2020 -

Mercedes-Benz of West Chester responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 19, 2020

I work with Creig iin the service department he is great to work with, he listen to your problems , keeps you abreast of services preformed, and cost. More

by CATAWBA9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Creig in service dept. Is a great person to work with.
Aug 20, 2020 -

Mercedes-Benz of West Chester responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Creig met your expectations. Thank you again for choosing Mercedes-Benz of West Chester, we look forward to having you as one of our valued customers for many more years to come!

August 19, 2020

Greg was the ultimate professional and Michael was great explaining the many, many features of the new GLC. This is our second Mercedes and not likely to be our last. More

by EMILLERNOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Roth
Aug 20, 2020 -

Mercedes-Benz of West Chester responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 15, 2020

Very responsive, friendly and professional. Would highly recommend them to anyone in the market for a Mercedes. They made sure I was happy with the new purchase and were very patient and excited to show me More

by SHARON.HERRMANN
Recommend Dealer
Yes
Employees Worked With
Miguel Flores, Angelo Perone, Greg Roth, Lynne Knox, Faz Mehmood, Matthew Reimel, Jennifer Silva, Stephen Bjorklund, Ryan Kinkade, Matthew Melsheimer
Aug 17, 2020 -

Mercedes-Benz of West Chester responded

Thank you for taking the time to share your thoughts on working with our team, Sharon. We're glad to hear we delivered such a great experience!

August 14, 2020

I have been the customer of MBWC for over 25 years! My sales advisor is Lynne Knox, she’s great! I also worked with Mike Strickland, the Director of Service for about 20 years, he is great too. More

by HENRY.CHANG
Recommend Dealer
Yes
Employees Worked With
Mike Strickland, Director of Service, Lynne Knox
Aug 14, 2020 -

Mercedes-Benz of West Chester responded

Henry, thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 13, 2020

Went in for inspection. Paul Graziano coordinated. All done on time. Great service! Have worked with Paul for some time now, and he has always been concerned to make sure that the job is done correctly an More

by CNORRIS2
Recommend Dealer
Yes
Employees Worked With
Paul Graziano
Aug 14, 2020 -

Mercedes-Benz of West Chester responded

Thank you for taking the time to share your thoughts on working with Paul. We're glad to hear he and the team delivered such a great experience!

August 13, 2020

Easy to make appointment Very nice service technicians The waiting area is clean Chris Daniels was very attentive and courteous Much nicer than the gentleman I had previously encountered More

by KRISCITY72
Recommend Dealer
Yes
Employees Worked With
Chris Daniels
Aug 14, 2020 -

Mercedes-Benz of West Chester responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

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