Mercedes-Benz of West Chester

MB of West Chester always provides top-tier service, with a focus on their customers. Scheduling is easy and the department keeps you updated on progress. a focus on their customers. Scheduling is easy and the department keeps you updated on progress. More

The group is a pleasure to work with. They took care of me any way they could. I will be a return customer for life. me any way they could. I will be a return customer for life. More

Clean and social distanced waiting area. Curtious and professional customer reps. Fair pricing and excellent mechanical work. Will always bring my Mercedes to this dealership professional customer reps. Fair pricing and excellent mechanical work. Will always bring my Mercedes to this dealership More

The Mercedes Benz dealership in West Chester is a beautiful state of the art dealership, and everything you would expect from Mercedes Benz. The staff was also very helpful and friendly. The only rea beautiful state of the art dealership, and everything you would expect from Mercedes Benz. The staff was also very helpful and friendly. The only reason I did not go 5stars was because of the fact that even though I knew the car I was getting and only needed to test drive it to be sure, which took 20mins; the entire sales process still took 4.5 hrs somehow, and that was with only 3 other customers in the dealership for new sales the entire time I was waiting. So they need to learn to cut at least 2 hrs off that total turnaround time. But beyond that wait time, it was an excellent experience. More

I had a old key made and it was not not cut correctly the first time. I had to make 2 trips to get this done was inconvenient. first time. I had to make 2 trips to get this done was inconvenient. More

Matt and Jen went above and beyond & have earned my business today and beyond. I'd highly recommend working with them and appreciate their efforts. business today and beyond. I'd highly recommend working with them and appreciate their efforts. More

They were very professional and took time to make sure that we understood all that we needed to know. They followed up via phone and text to make we didn’t have any questions or concerns that we understood all that we needed to know. They followed up via phone and text to make we didn’t have any questions or concerns More

Dealer got my car, left a rental car, kept car overnight and returned it. All the issues I requested were addressed and everything is fine. and returned it. All the issues I requested were addressed and everything is fine. More

As always the Attentiveness of your Service Tech were awesome, As soon as you arrive. My service Manager Paul Grazino provided exceptional service to follow up awesome, As soon as you arrive. My service Manager Paul Grazino provided exceptional service to follow up More

Chris was exceptional. Provided a loaner while the A/C situation was addressed. Kept me informed throughout. Issues resolved, car cleaned and returned on time. situation was addressed. Kept me informed throughout. Issues resolved, car cleaned and returned on time. More