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Mercedes-Benz of West Chester
West Chester, PA
1,871 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,871 reviews
Verified Customer
July 29, 2020
Matt and Jen went above and beyond & have earned my business today and beyond. I'd highly recommend working with them and appreciate their efforts. business today and beyond. I'd highly recommend working with them and appreciate their efforts. More
by JFARGNO
Employees Worked With
Jennifer Silva, Stephen Bjorklund, Matthew Melsheimer
July 29, 2020
They were very professional and took time to make sure that we understood all that we needed to know. They followed up via phone and text to make we didn’t have any questions or concerns that we understood all that we needed to know. They followed up via phone and text to make we didn’t have any questions or concerns More
by SFONATV
Employees Worked With
Edward Belland, Michael Lutzo, Stephen Bjorklund
July 26, 2020
As always the Attentiveness of your Service Tech were awesome, As soon as you arrive. My service Manager Paul Grazino provided exceptional service to follow up awesome, As soon as you arrive. My service Manager Paul Grazino provided exceptional service to follow up More
by RAMONAW1
Employees Worked With
Lynne Knox, Matthew Melsheimer
July 25, 2020
Chris was exceptional. Provided a loaner while the A/C situation was addressed. Kept me informed throughout. Issues resolved, car cleaned and returned on time. situation was addressed. Kept me informed throughout. Issues resolved, car cleaned and returned on time. More
by JKETZNER51
Employees Worked With
Chris in Service
July 24, 2020
I have taken my Mercedes in for service 3 times in the last few years and the service staff have been amazing and Robert responsive to my needs. last few years and the service staff have been amazing and Robert responsive to my needs. More
by NLLM1
Employees Worked With
Marissa, Michael Strickland
July 23, 2020
Mercedes of West Chester has an easy service registration process, friendly, helpful and a competent staff. Communication is good and there’s always good follow up. What’s not to like? process, friendly, helpful and a competent staff. Communication is good and there’s always good follow up. What’s not to like? More
by ANNERITCHEY
Employees Worked With
Matt in service , Matt in collision, Craig in service — they are always oleasant to deal with.
July 23, 2020
I bought a certified preowned vehicle from this dealership. The vehicle did not go through any certification. I had to take the vehicle back many times to get things right. The vehicle spent 22 day dealership. The vehicle did not go through any certification. I had to take the vehicle back many times to get things right. The vehicle spent 22 days in the shop over the course of the first month. I am still not happy with the way the car drives but the dealership and the service department did replace the front struts, breaks, & one suspension spring. They say that was certified More
by sher.khan.intermarket
Employees Worked With
Lee , Michael Strickland
July 22, 2020
always had a S550 and wanted a S560 so badly Our experience was the best one could ask for! From Edwardo finding just the right car to Matt who has helped us with learning the new features. Matt Our experience was the best one could ask for! From Edwardo finding just the right car to Matt who has helped us with learning the new features. Matt has come over to our house several times even in the midst of having a new baby. The entire staff on the delivery day were the best!!! More
by FRANKCAM
Employees Worked With
who ever helped with the finance was great! Also the woman who gave us enough information to be able to drive out. They did this all in the midst of Covid with great attention to safety!, Matthew Reimel
