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Mercedes-Benz of West Chester
West Chester, PA
1,865 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,865 reviews
July 24, 2020
I have taken my Mercedes in for service 3 times in the last few years and the service staff have been amazing and Robert responsive to my needs. last few years and the service staff have been amazing and Robert responsive to my needs. More
by NLLM1
Verified CustomerEmployees Worked With
Marissa, Michael Strickland
July 23, 2020
Mercedes of West Chester has an easy service registration process, friendly, helpful and a competent staff. Communication is good and there’s always good follow up. What’s not to like? process, friendly, helpful and a competent staff. Communication is good and there’s always good follow up. What’s not to like? More
by ANNERITCHEY
Employees Worked With
Matt in service , Matt in collision, Craig in service — they are always oleasant to deal with.
July 23, 2020
I bought a certified preowned vehicle from this dealership. The vehicle did not go through any certification. I had to take the vehicle back many times to get things right. The vehicle spent 22 day dealership. The vehicle did not go through any certification. I had to take the vehicle back many times to get things right. The vehicle spent 22 days in the shop over the course of the first month. I am still not happy with the way the car drives but the dealership and the service department did replace the front struts, breaks, & one suspension spring. They say that was certified More
by sher.khan.intermarket
Employees Worked With
Lee , Michael Strickland
July 22, 2020
always had a S550 and wanted a S560 so badly Our experience was the best one could ask for! From Edwardo finding just the right car to Matt who has helped us with learning the new features. Matt Our experience was the best one could ask for! From Edwardo finding just the right car to Matt who has helped us with learning the new features. Matt has come over to our house several times even in the midst of having a new baby. The entire staff on the delivery day were the best!!! More
by FRANKCAM
Employees Worked With
who ever helped with the finance was great! Also the woman who gave us enough information to be able to drive out. They did this all in the midst of Covid with great attention to safety!, Matthew Reimel
July 21, 2020
Awesome Amazing Customer Service We recently purchased our first Mercedes and we had a great experience from the very beginning to the very end. This team is top notch. We recently purchased our first Mercedes and we had a great experience from the very beginning to the very end. This team is top notch. More
by LJBEAULIEU
Employees Worked With
Stephen Bjorklund
July 20, 2020
Excellent service! The staff is courteous and friendly. They helped me identify the correct car for my needs and made the entire process a breeze. They helped me identify the correct car for my needs and made the entire process a breeze. More
by CAIT2020
Employees Worked With
Ed Belland , Stephen Bjorklund
July 18, 2020
I like the service In Mercedez Benz dealer at west Chester Coz I firm believer that the service are always excellent and rest assured you as a customer have a peace of mind. Chester Coz I firm believer that the service are always excellent and rest assured you as a customer have a peace of mind. More
by rpmmjj@gmail.com
Employees Worked With
Greg Roth, Matthew Reimel, Matthew Melsheimer
July 18, 2020
Leasing with Mercedes-Benz of West Chester I've been leasing a car with MB of West Chester every 3 years or so since 2003. I love the wide variety of choices. I appreciate the amenities, e.g., I've been leasing a car with MB of West Chester every 3 years or so since 2003. I love the wide variety of choices. I appreciate the amenities, e.g., salon, snacks, professionalism of staff, reliability and efficiency. My only regrets are that my model, the SLK350 stopped featuring the manual transmission. More
by DRCLRHOLLAND
Employees Worked With
Mohsen Mohimani, Matthew Melsheimer
July 15, 2020
Service was exceptional. Everyone was polite and accommodating. Matt Gunn was very helpful with making my big problem seem minor & worked overtime to make sure I left satisfied. Can’t thank this tea accommodating. Matt Gunn was very helpful with making my big problem seem minor & worked overtime to make sure I left satisfied. Can’t thank this team enough , would definitely recommend!!!! More
by ANAISA.BROWN
Employees Worked With
Matt Gunn
July 14, 2020
My drive to West Chester Mercedes service department is always comforting because Craig Muehlbach always makes sure that everything gets taken care of, as the saying goes..! always comforting because Craig Muehlbach always makes sure that everything gets taken care of, as the saying goes..! More
by SAWEICHELT
Employees Worked With
Craig Muehlbach
