Mercedes-Benz of West Chester

Terrible service. Zero technical knowledge. Lazy. Charges of N2, batteries ...nebulous at best. Paul Forsyth saw it happening real time and did nothing. The service tech who handled my car was abrasive, aggr of N2, batteries ...nebulous at best. Paul Forsyth saw it happening real time and did nothing. The service tech who handled my car was abrasive, aggressive and unprofessional. More

Thank You very kindly Ed for undoing what initially was a nightmare. Your willingness to fix my problem goes beyond exceptional customer service it’s more like genuinely caring. I can’t express my gratitude nightmare. Your willingness to fix my problem goes beyond exceptional customer service it’s more like genuinely caring. I can’t express my gratitude enough. It’s service and people like you who bring people back to your dealership for many years to come. Sincerely a very satisfied customer. MG More

Perfect Service - As Always These guys are great - nice, knowledgeable, and neat :) I can always count on them for good service and a pleasant and professional attitude. Customer These guys are great - nice, knowledgeable, and neat :) I can always count on them for good service and a pleasant and professional attitude. Customer satisfaction is clearly important at Mercedes Benz of West Chester. More

The entire team, Matt Melsheimer, Alfonso Colon, Katie an finance and Michael Lutzo who was a delight when he delivered my car., made for a wonderful experience. Thank you! finance and Michael Lutzo who was a delight when he delivered my car., made for a wonderful experience. Thank you! More

This was a recall, contrary to my previous experiences, all went well; staff approach and ease of getting a loaner car were professional and pleasant. all went well; staff approach and ease of getting a loaner car were professional and pleasant. More

Best Mercedes dealership in the state. I live 2 hours away and won’t have my GLK services anywhere else. The service is top notch. away and won’t have my GLK services anywhere else. The service is top notch. More

The service was above my expectations I would definitely The service was above my expectations I would definitely refer family and friends for any auto bodywork service to the vehicle can’t thank you enough The service was above my expectations I would definitely refer family and friends for any auto bodywork service to the vehicle can’t thank you enough More

Urgent help needed We found a dead battery when dewinterizing our RV in preparation for a camping trip with our 2 young grandsons. Matt fit us in right away so we didn’t We found a dead battery when dewinterizing our RV in preparation for a camping trip with our 2 young grandsons. Matt fit us in right away so we didn’t have to disappoint our most important people! More

The service was excellent. Jenn and Steve each worked their hardest to make the deal work for both parties and were professional throughout the whole process. The experience was positive from start to fi their hardest to make the deal work for both parties and were professional throughout the whole process. The experience was positive from start to finish. More

Very nice inventory. Staff well informed. Helpful. Followed COVID guidelines exactly. Overall experience was excellent. This is our second car purchased from this dealership. Both times we had very Followed COVID guidelines exactly. Overall experience was excellent. This is our second car purchased from this dealership. Both times we had very good experiences. More