Mercedes-Benz of West Covina

On February 9, 2010 I had my G55 Mercedes towed to Penske On February 9, 2010 I had my G55 Mercedes towed to Penske West Covina. I had left town for a few days and my car was left outside during a heavy rai On February 9, 2010 I had my G55 Mercedes towed to Penske West Covina. I had left town for a few days and my car was left outside during a heavy rain. When I picked up my car the carpet was wet, and I had a difficult time driving it home. I discovered the car was in 'limp' mode. I never leave my car parked outside, so I have no idea how long it has leaked. I personally tried to find the source of the leak and thought the only possibility was the sunroof, windshield or the antenna. It looked as if it came from the center of the vehicle. I was informed that my "extended warranty" ended on May 6, 2010 so I was thankful that if there was any damage to the electrical system it would be covered. On February 23, 2010, two weeks later I arrived to pick up my G55 and was told that a complete diagnosis was performed on my vehicle and the Penske service dept. determined that the left front door seal was leaking. The charge for the diagnosis and repair was going to be approximately $800.00 and it was not covered under the certified pre-owned extended warranty. I refused to authorize the repairs, paid my bill for the bogus diagnosis, and decided to run my own test. As a 10-year client of Penske you can imagine my disappointment at being treated like a second-class citizen yet again. It gave me the impression that they treat all women as gullible imbeciles. I took my G55 to get it detailed and photographed, and put the it up for sale. I had dozens of calls, and I showed it several times times. I am very familiar with every scratch and flaw on my G55. A few days later on April 26, 2010, I took the G55 back to Penske. When I arrived I was greeted by Mike Doehla. I explained to him that I did not feel the diagnosis was correct the car was still leaking and it was not from the door seal. I wanted them to look at it again. We both looked over the G55 and we looked very closely at the wind shield seal, sunroof and antenna area because that is where I thought the leak was coming from. He apologized and said "It was a $800.00 misdiagnosis". He offered to talk to the service manager to see if he could get me a refund on the portion of the bill I had previously paid. I just laughed! I again mentioned to Mr. Doehla that we had examined the vehicle when we brought it in, and there was no damage to that area of the vehicle. How could there be damage that requires a body repair shop that no one noticed when I brought it in? It is an accepted practice that dealer service departments always inspect vehicles when they arrive and note any visible damage. About 25 minutes after my arrival the vehicle was ready. When we walked out to inspect it, we noticed fresh damage to the front of the car. I did not need to put my glasses on, it was clearly visible! There were clearly fresh scratch marks, torn rubber on the windshield seal, and dents across the top of the G55. I also noticed wax or rubbing compound on the roof. I was furious. Mr Doehla said "he was surprised he had not noticed it before either, it must have been overlooked!" Bottom line... I got a call form Steve Usry (Service Director) saying he would not put anything in writing but they will not repair my G55, come and pick it up and take it to a body shop. It's not covered because of the damage. I am so upset, it was not damaged when I drove it in. I have pictures of it posted all over and many witnesses, this Women is not giving up! Please contact me if you have had anything like this happen to you. frenchhens@aol.com Thank you! More

I took my car to Penske of West Covina because for a couple of warranty issues my driver seat belt was getting stuck sometimes, also my ciagerrete lighter was not working and my passenger door door wou couple of warranty issues my driver seat belt was getting stuck sometimes, also my ciagerrete lighter was not working and my passenger door door would sometimes not shut and my trunk had a slight very slight noise to it. So after they serviced my car i noticed some compound or wax on my sunroof and my rims also had some fresh scraps with red paint inside the scraps on the rims i also noticed my seat brackets where missing from underneath my seats. And most of all there was miles put on my car,when i looked at my work order i noticed the difference in miles i ask the every one from Geoerge Kadish to the Service Director Joe Castro if my car was taken for a joy ride, No one could give me an explanation of why my car had all these extra miles and why it looked like it was wrecked so that is WHY i am letting everyone do not trust Penske Mercedes of West Covina with your car...... More

I bought my 2003 C240. off eBay but have it serviced here. Dealer prices for service but they've helped me out on larger repair tickets. Facility is practically brand new. Employees always cheerfully here. Dealer prices for service but they've helped me out on larger repair tickets. Facility is practically brand new. Employees always cheerfully greet me and make me feel welcome. My service advisor, Ron Gomez is a straight shooter with his service recommendations. A good & honest shop! More

My wife and I drove from Orange County after being seen at 2 diferrent dealers in the local area without any luck. Kamal helped us making the deal patiently. We were able to save a significant amount of mo at 2 diferrent dealers in the local area without any luck. Kamal helped us making the deal patiently. We were able to save a significant amount of money. Kamal even agreed to deliver the car to my home in the evening since I had to leave to work. I would reccomend him without any reservation. More