Mercedes-Benz of West Covina

Peter took care of the problem of our rv and spent time to explain the problem and how it was taken cared of. We appreciated that. It was worth driving there to explain the problem and how it was taken cared of. We appreciated that. It was worth driving there More

A zero if I could. They sold me a damaged car. The panel around the window controls was peeling off and the front floor mats were damaged and filthy. The sales rep prom They sold me a damaged car. The panel around the window controls was peeling off and the front floor mats were damaged and filthy. The sales rep promised, at time of purchase, the part would be ordered and then it would only take an hour to be installed. I called and texted Zaryab Choudhry, the rep. who also goes by the name of just 'Z' and it was one excuse after another. 10 weeks later still no part. I left many text messages about getting the part. Then I emailed and left messages with his boss Jason P. and NO returned calls or emails from Jason P.. He was there but would not take my call about getting this part. Then the sales rep and sales and manager blocked my phone number. I have always been treated so well at Fletcher Jones Mercedes for over 30 years and I thought I would be given the same great service but I was very, very wrong. I would never buy or recommend this dealership to anyone. Frustrated, I called the MBZ Corporate office, spoke with Cedric who was very helpful and told me this was definitely not MBZ standards. A damaged car should not be put up for sale until everything is fixed, cleaned or replaced. I called Fletcher Jones and they told me they could have the part from Germany in 2-3 days. The rep forgot to order the part and when they finally did they ordered the wrong part. The damage was to the driver side not the passenger side. Cedric called the dealership immediately and they had the part in 2 days. He was very helpful programing the car for me over the phone and was extremely patient. The dealership refused to replace the fr More

A zero if I could. They sold me a damaged car. The panel around the window controls was peeling off and the front floor mats were damaged and filthy. The sales rep prom They sold me a damaged car. The panel around the window controls was peeling off and the front floor mats were damaged and filthy. The sales rep promised, at time of purchase, the part would be ordered and then it would only take an hour to be installed. I called and texted Zaryab Choudhry, the rep. who also goes by the name of just 'Z' and it was one excuse after another. 10 weeks later still no part. I left many text messages about getting the part. Then I emailed and left messages with his boss Jason P. and NO returned calls or emails from Jason P.. He was there but would not take my call about getting this part. Then the sales rep and sales and manager blocked my phone number. I have always been treated so well at Fletcher Jones Mercedes for over 30 years and I thought I would be given the same great service but I was very, very wrong. I would never buy or recommend this dealership to anyone. Frustrated, I called the MBZ Corporate office, spoke with Cedric who was very helpful and told me this was definitely not MBZ standards. A damaged car should not be put up for sale until everything is fixed, cleaned or replaced. I called Fletcher Jones and they told me they could have the part from Germany in 2-3 days. The rep forgot to order the part and when they finally did they ordered the wrong part. The damage was to the driver side not the passenger side. Cedric called the dealership immediately and they had the part in 2 days. He was very helpful programing the car for me over the phone and was extremely patient. The dealership refused to replace the fr More

Time for maintenance service was too long almost 4hours, other than that John Chow is great with all info I asked for and helped me with Lyft ride other than that John Chow is great with all info I asked for and helped me with Lyft ride More