Mercedes-Benz of West Covina

Good Experience overall. I value my relationship with the service manager, Mr. Emad Khoury, who I dealt with before. I value my relationship with the service manager, Mr. Emad Khoury, who I dealt with before. More

I am extremely satisfied with the after-sales service provided by Mercedes-Benz. From the moment I purchased my Mercedes vehicle, their commitment to customer satisfaction has been outstanding. Their ser provided by Mercedes-Benz. From the moment I purchased my Mercedes vehicle, their commitment to customer satisfaction has been outstanding. Their service team is not only highly professional but also incredibly efficient. Every visit to the Mercedes service center has been a smooth experience. The staff is attentive, knowledgeable, and always willing to go the extra mile to ensure my vehicle is in top-notch condition. They have consistently exceeded my expectations in terms of the quality of maintenance and repairs. I greatly appreciate the convenience they offer, from timely appointments to quick turnarounds, and their use of genuine parts that assure the longevity and performance of my car. Mercedes-Benz's after-sales service is a testament to their dedication to their customers, and I couldn't be happier with their support. Thank you, Mercedes, for your exceptional service! More

Fantastic service provided by Matthew Wang, strongly recommend to have your car service or repair… keep up the great work!! recommend to have your car service or repair… keep up the great work!! More

Peter Yee is cool, great services. The Waiting time during the pick up should be reduced， i waited about half hour. The Waiting time during the pick up should be reduced， i waited about half hour. More

Customer service must be improved. During my recent experience, I had to follow up with advisers to obtain a status update on my vehicle. The prices look unreasonable. During my recent experience, I had to follow up with advisers to obtain a status update on my vehicle. The prices look unreasonable. More

The service and repair on my car was top notch! My service rep Daniel Ranciglio is a superstar and a gentlemen! Mercedes-Benz West Covina Rocks! My service rep Daniel Ranciglio is a superstar and a gentlemen! Mercedes-Benz West Covina Rocks! More

Fast service, great communication. They took good care of the CLS. Excellent service from John Chow They took good care of the CLS. Excellent service from John Chow More

James Hou was great and very accommodating and answers all my questions regarding my sprinter. all my questions regarding my sprinter. More

I honestly assumed that car loaners would be a Mercedes since we spend a lot of money paying for them. Rental process took about 30 minutes. The lady who originally helped me went to go buy fruit that a ve since we spend a lot of money paying for them. Rental process took about 30 minutes. The lady who originally helped me went to go buy fruit that a vendor was selling, so someone else took over. He kept looking around, chatting, and drinking his water. I was on my lunch break assuming because I had an appointment it would go quickly. I ended up being late to a very important meeting. I was also hoping for a courtesy wash since my car was getting a recall fixed for 4 days but I did not get one. Juan however, was very professional and helped me quickly. More

Eric was great. He was very helpful and made my experience very easy. I would definitely recommend Eric to my friends. Thank you Eric. He was very helpful and made my experience very easy. I would definitely recommend Eric to my friends. Thank you Eric. More