Mercedes-Benz of West Covina

Dan Ranciglio, my service consultant, did an excellent job to get my EQB done is under 4 hours when originally I was told that it would take ten (10) days. it was a recall but apparently only a software job to get my EQB done is under 4 hours when originally I was told that it would take ten (10) days. it was a recall but apparently only a software update. More

Fast service for some recall issues on my car. I actually appreciated Daniela (one of the reps?) for constantly calling/sending texts to get the car serviced otherwise I would have never gotten ar I actually appreciated Daniela (one of the reps?) for constantly calling/sending texts to get the car serviced otherwise I would have never gotten around to doing it! More

I was very confortable at the dealership While I waited for my vehicle to get serve. They provided a variety of drinks and snack. Very nice environment to wait. for my vehicle to get serve. They provided a variety of drinks and snack. Very nice environment to wait. More

Salesperson was patience and helpful during negotiations. After contract signed he became negligent and irresponsible. After contract signed he became negligent and irresponsible. More

Rental company was horrible got over charged and nothing was explained and they where rude was explained and they where rude More

Very informative on what was needed Got several call updating me on the repairs Gave me lots of recommendations updating me on the repairs Gave me lots of recommendations More

Very clean and nice facility and the staff is friendly and wait time is low and wait time is low More

Hi, sir All the work services look good . Having resolved the problem. Very appreciating Mercedes-Benz . Having resolved the problem. Very appreciating Mercedes-Benz . More

Usually my car is washed upon return. This time it was not. I was disappointed. This time it was not. I was disappointed. More

I noticed they never rotated my tires after at least one each of Service A and B, which resulted in full replacement of 2 tires. When I confronted the Service rep PETER YEE he never gave me a straight answe each of Service A and B, which resulted in full replacement of 2 tires. When I confronted the Service rep PETER YEE he never gave me a straight answer. I wanted to give this dealer one more chance and scheduled a service maintenance and selected a different rep. However, upon arrival they didn’t assign me the rep I selected and forced assignment of the same rep Peter Yee. Peter lied about not being able to give me free Lyft ride and yet I still see the option when scheduling an appointment. will never go back. More