Mercedes-Benz of West Covina

Thanks very much great service. Thanks very much great service. Thanks very much great service. Thanks very much great service. Thanks very much great service. More

BEWARE! !!! I originally contacted Mercedes Benz of West Covina online, and I was connected with Ruby Li. She introduced herself as a “online sales manager” !!! I originally contacted Mercedes Benz of West Covina online, and I was connected with Ruby Li. She introduced herself as a “online sales manager” but with further research on their website I noticed that she was just an ordinary sales associate. I had already gotten an amazing quote from Mercedes Benz House Of Imports. But, Ruby Li kept on calling me and I decided to answer, she told me that the deal I received will be beaten. She put me on the phone with her “manager” which was another ordinary sales associate with no power at all. They claimed that the deal I received will be guaranteed to be beaten if I had come in person. The deal in particular was on a 2023 Mercedes Amg Glc Coupe. House Of Imports offered $4000 down, $990 monthly, for a term of 36 months. When I came into Mercedes Benz Of West Covina they showed me their 2023 Mercedes Amg Glc Coupe, and one was exactly the same. But, the deal which they guaranteed they would beat was actually $6000 down, $1381 monthly, for a term of 36 months. I got upset because they wasted much of my time, and in the end they weren’t able to beat the quote I had originally received. Also, the sales manager there treats their staff like actual xxxx. I was disgusted in the way they treated me and their staff. In conclusion, just stay away from here and go else where. There is a reason why they are not able to sell many cars, when compared to the rest of the Mercedes dealerships in Southern California. More

We are glad to lease our two cars with Mercedes-Benz of West Covina. They have great awesome team from sales all the way to finance, they understand customers needs and try their best to help us. Great tea West Covina. They have great awesome team from sales all the way to finance, they understand customers needs and try their best to help us. Great team 😊 More

Service advisor Chad was courteous and helpful. Dealership is clean. Young lady at coffee station was attentive. Coffe and pastries were delicious. Dealership is clean. Young lady at coffee station was attentive. Coffe and pastries were delicious. More

Best experience I ever had buying a vehicle, Emmanuel is the best salesman I ever met. He made everything so easy for me buying my wife's car, he is professional and knowledgeable I definitely recommend th the best salesman I ever met. He made everything so easy for me buying my wife's car, he is professional and knowledgeable I definitely recommend this dealership on your next vehicle purchase. More

Friendly staff great service and amenities quick and fast processing with great communication from the team processing with great communication from the team More

The dealership is very organized. Service rep was very helpful and professional. All service was completed in a reasonable time. Service rep was very helpful and professional. All service was completed in a reasonable time. More

My service advisor Riad was attentive and communicative He was great at keeping me informed of what was going on. I would definitely take my car here again, and would recommend this location to anyone w He was great at keeping me informed of what was going on. I would definitely take my car here again, and would recommend this location to anyone who needs to have their car serviced. As far as the building, it was kept very clean. From a one to ten, I would rate them at a 15! Thank you for taking care of my vehicle! More

Good customer service, the salesman is courteous and helpful, understanding. The only thing is the financial department takes too long to produce the papers. helpful, understanding. The only thing is the financial department takes too long to produce the papers. More

Received wonderful service here in West Covina Benz was able to picked up our car on time able to picked up our car on time More