Mercedes-Benz of West Covina

As I have written, several times now, my car was returned unrepaired. My issue should be considered a safety concern while driving with cruise control. In addition, I have been told unless there is a f unrepaired. My issue should be considered a safety concern while driving with cruise control. In addition, I have been told unless there is a fault code, it is un-repairable. When in fact my issue has been confirmed by your staff. I will be opening a case with MBZ of North America. More

This dealership was very helpful regarding my overall buying experience. From the salesmen to finance, the experience was good. A good place for your next purchase. buying experience. From the salesmen to finance, the experience was good. A good place for your next purchase. More

John is Amazing and at the top of his game. Professional, kind and caring. I came in due to an urgent issues and he had the car serviced immeditely and had it back in couple hours with a discou Professional, kind and caring. I came in due to an urgent issues and he had the car serviced immeditely and had it back in couple hours with a discount rate. Amazing, kind, caring, prfesssional, ....Wunderbar More

The advisers able to solved my problem and he explained explained everything as professional . I have high recommend Daniel Rancliglio for good customer service .He spen times with client explained everything as professional . I have high recommend Daniel Rancliglio for good customer service .He spen times with client More

Terrible service! Upon dropping off my car, I had to wait 15 minutes to even be acknowledged by the advisor. Once he finally appeared, he didn’t even apologize. I came Upon dropping off my car, I had to wait 15 minutes to even be acknowledged by the advisor. Once he finally appeared, he didn’t even apologize. I came in for the 1st service of my car and he tried to charge me $500 for it. I leased my car from the Beverly Hills dealership, and I called them and they informed me that since my electric car was brand new, my maintenance was included for 2 years. I also received a diagnostic video of my car, and the tech himself said there was nothing wrong with the car. Ultimately, they did a recall and car wash which took 8 hours. This service department is a joke. Take the trip to Beverly Hills. They’re not crooks there because they don’t need the business like West Covina. More

I trust Richard in his efforts and the technician who worked on the car. The fees are Mercedes fees and way overboard. Thankyou. worked on the car. The fees are Mercedes fees and way overboard. Thankyou. More

Excellent service, very professional, waiting time acceptable, lots of complimentary drinks, fruits and cookies but can do better like prior pandemic, it was A+++ then. acceptable, lots of complimentary drinks, fruits and cookies but can do better like prior pandemic, it was A+++ then. More

Everyone was easy to work with. I like that we didn't feel pressured at all. I like that we didn't feel pressured at all. More

Excellent service , very friendly, most kindly, on time, very convenient service, I share other friends. Thanks very convenient service, I share other friends. Thanks More

I think this dealer is very reliable. Their after-sales service is also very good. And the sales service attitude is very good. They are very patient in explaining to you the car you like Their after-sales service is also very good. And the sales service attitude is very good. They are very patient in explaining to you the car you like. More