Mercedes-Benz of West Covina

Professional sales & excellent service! Highly recommended, I’ll refer to my friends definitely! Thank you for all the help. Highly recommended, I’ll refer to my friends definitely! Thank you for all the help. More

The service was excellent and expedient. My issue was resolved in record time and no problems arose. My issue was resolved in record time and no problems arose. More

They did a great job. Got a very fair price for the car East to work with. Got a very fair price for the car East to work with. More

Big thanks to Matthew Wang who provide great maintenance service for my Benz car each time. I will definitely recommend him for his great service and communication. service for my Benz car each time. I will definitely recommend him for his great service and communication. More

Everything was good but my vehicle was washed before I got it back from service got it back from service More

Dear West Covina Mercedes Customers, I hope this message finds you well. I am writing to express my extreme dissatisfaction with the service I recently received at your West Covina Mercedes service message finds you well. I am writing to express my extreme dissatisfaction with the service I recently received at your West Covina Mercedes service center. I did a mistake with entrusting my vehicle's maintenance to your dealership. Unfortunately, my most recent experience has left me deeply disappointed and frustrated. The purpose of this letter is to outline the various issues I encountered during my recent service visit, which took 12/20/2023 so other customer thinks twice before visiting this service department. Primary concerns are as follows: 1. Poor Communication: The communication throughout the service process was severely lacking. I did not receive timely updates on the status of my vehicle, and when I attempted to contact the service advisor assigned to my case, I encountered unresponsiveness and a lack of information. 2.Incomplete Repairs: Despite providing a detailed list of issues that needed attention, it appears that not all the necessary repairs were completed. This has left me questioning the thoroughness and competence of the service team. 3. Unsatisfactory Customer Service: The overall level of customer service I experienced during this visit was far below the standard I have come to expect from Mercedes. The staff's attitude was dismissive, and I felt as though my concerns were not taken seriously. 4. Extended Wait Times: The time it took to complete the service was unreasonably long, given the nature of the repairs. I understand that quality work takes time, but the lack of communication and transparency regarding the delays added to my frustration. I believe that such a prestigious brand as Mercedes should uphold the highest standards of service, and my recent experience has fallen far short of those expectations. As a loyal customer, I am disheartened by the lack of attention to detail, communication, and customer care demonstrated during this service visit. I do recommend thinking twice before selecting this service department, I have gotten better service at the Ontario, CA Mercedes Service Department. More

People are nice and polite, Very professional. we have the help that we need. Only the wait time was a little bit long. we have the help that we need. Only the wait time was a little bit long. More

The advisor is very lovely and professional. The car is clean when I pick it up. The car is clean when I pick it up. More

Sales didn’t know anything about the car. Flew in to pick up the car. Car wasn’t ready. Flew in to pick up the car. Car wasn’t ready. More

After replacing batteries. Works good. Thank you so much .also check help us tires and remind me to replace Works good. Thank you so much .also check help us tires and remind me to replace More