Mercedes-Benz of West Covina

He is very nice. l am really appreciate his help ，thank you so very much l am really appreciate his help ，thank you so very much More

George was an excellent service advisor he always takes great car of my vehicle and I also purchase extended warranty that he recommended me. great car of my vehicle and I also purchase extended warranty that he recommended me. More

Good communication. Early hours are great for dropping off the car before work. Everyone was very nice. Early hours are great for dropping off the car before work. Everyone was very nice. More

The service was very good and the explanation was very clear. I am very satisfied with the service this time clear. I am very satisfied with the service this time More

Good communication. I had to ask for some docs I wanted. Got some of them but not all I requested. I had to ask for some docs I wanted. Got some of them but not all I requested. More

Service went well, a little longer than I was expecting, but the results appear worth the wait. Peter Yee is exceptional; his knowledge invaluable. but the results appear worth the wait. Peter Yee is exceptional; his knowledge invaluable. More

Over all I really like the car. The salesman was nice but after buying CRV I noticed the hatch back has been painted it’s a bit of a sloppy job theres exposed metal inside door I ho The salesman was nice but after buying CRV I noticed the hatch back has been painted it’s a bit of a sloppy job theres exposed metal inside door I hope it doesn’t start peeling off! And paint is a different color than rest of car. The car had a clean Carfax that said no accidents. Car came with No extra key No floor mats, No car manual & is missing other interior accessories. The tire pressure sensor on dash came on after I left dealer also. They replaced a tire with a different brand so they don’t all match. They’re all cheap tires off name brand. The finance guy that did my paperwork didn’t put any of the finance companies information in my paperwork. That’s strange. I called finance department to ask who I make my payments to & who the lien holder is I got a answering machine & left a message & no one has called me back. More

They did an excellent job with an A Service on my SL 550 with a quick turnaround. with a quick turnaround. More

DO NOT GO TO THIS LOCATION. This 1-Star review is for the advisor named Peter Yee. My mom owns a brand new 2021 Mercedes GLB and been serviced by Peter Yee since her 1st service This 1-Star review is for the advisor named Peter Yee. My mom owns a brand new 2021 Mercedes GLB and been serviced by Peter Yee since her 1st service appointment and we picked him because he speaks Chinese to help with my mom’s language barrier. What an irony he did none of those. We recently discovered her 2 front tires were extremely worn off almost bald, but the 2 rear tires are like brand new.My mom said Peter has been advising her no need to rotate in the past service appointments (mind you those appointments costs average $500+ each). I immediately scheduled her an appointment for today to get new tires and left a note demanding a reason why Peter is giving such bad advises. My mom said Peter brushed her off without giving a proper explanation, in addition she got charged a labor fee about $300 to align and install her new tires. The invoice doesn’t even specify what services were performed and what those labor was for. Ridiculous. More

Good customer service very nice service advisor help me a lot thank you fast service lot thank you fast service More