Mercedes-Benz of West Covina

The service is excellent with a touch professionalism. The service representative, Danny, is well trained really knows his jobs. he deserved a recommendation. The service representative, Danny, is well trained really knows his jobs. he deserved a recommendation. More

Very professional, straight to the point, respectful clean and hospitable.. given attention to detail full satisfaction respectful clean and hospitable.. given attention to detail full satisfaction More

Our salesman, Sam, was very helpful, honest, and very knowledgeable in the vehicle I purchased. knowledgeable in the vehicle I purchased. More

James was very helpful and professional. He checked me in quickly and provided a Lyft to my home. He checked me in quickly and provided a Lyft to my home. More

Abraham Kolandjian Made our experience wonderful and pleasant. He was awesome! I will go back anytime to Abraham!!!! Awesome dealership!!! pleasant. He was awesome! I will go back anytime to Abraham!!!! Awesome dealership!!! More

George Kalish was very professional and knowledgeable about the service needed and was not pushy or try to pressure you into service that was not required. about the service needed and was not pushy or try to pressure you into service that was not required. More

Great customer service and follow through. Peter is the best. Fast communication. I’m always in good hands when I’m there Peter is the best. Fast communication. I’m always in good hands when I’m there More

George Kalish was friendly and professional and the staff was as well. The review score is for the fact that this is the third AC compressor for a 2019 model car which has less than 30K miles on it. This one was as well. The review score is for the fact that this is the third AC compressor for a 2019 model car which has less than 30K miles on it. This one lasted less than 10K miles! I bought 2 of these model GLC's, both which have less than 30K miles on them, and this is the fifth compressor!!!! Both were replaced once under the original warranty. (The warranty for this repair is 24 months, we were well inside that since the last replacement but it was explained that once the car's 48 month warranty expires the 2 year warranty for the compressor replaced under that warranty doesn't apply.) They are obviously defective. Nothing we would do driving the car should cause a compressor failure every 10K miles. The quote to replace it was $4,400! I pushed back and they reduced it to $2,200. This must be happening with other models and Mercedes Benz isn't making it right. I was told that if MB decided it was their fault I could get my money back: I'm not holding my breath. I'm retired and can't afford $2,200, much less $4,400, for both cars every 10K miles so if it happens again and I have to pay for it I'll be forced to sell them both and the replacement obviously won't be a Mercedes. Buyer beware. More

Courteous and caring, took cared of my issues even prevented me from leaving due to safety issues prevented me from leaving due to safety issues More

Excelent service and very friendly and helpful on our needs we are very thankful with everyone needs we are very thankful with everyone More