Mercedes-Benz of West Covina

Nice service person , can understand what I talk , where the car problem , can solve what I need the car problem , can solve what I need More

Brought my vehicle out to have interior burl wood trim replaced. Kit sent in response to order was "wrong size" I'm told kit can't even be ordered and is on back-order. Replacement of this trim is per a n replaced. Kit sent in response to order was "wrong size" I'm told kit can't even be ordered and is on back-order. Replacement of this trim is per a nationwide class action settlement and now MBZ says they can't get the parts to follow through on their settlement agreement. More

Excellent service with George kikish Very professional & friendly service Will sure deal with him again & again & friendly service Will sure deal with him again & again More

Great customer service! The car maintenance took a little longer than expected but still great service. The car maintenance took a little longer than expected but still great service. More

Salesperson very knowledgeable and professional. Willing to spend time necessary to get the deal done. Finance, not so much very abrupt and unwilling to take time to negotiate. Willing to spend time necessary to get the deal done. Finance, not so much very abrupt and unwilling to take time to negotiate. More

I received great service. The communication was excellent and my check out was very easy The communication was excellent and my check out was very easy More

I am a first time Mercedes Benz owner. The service was excellent and beyond what I’ve experienced at previous dealerships & other car makers. Matthew was professional, detailed, and a plea The service was excellent and beyond what I’ve experienced at previous dealerships & other car makers. Matthew was professional, detailed, and a pleasure to work with. I look forward servicing my car at Mercedes Benz of West Covina! More

Shout out to Matthew Wang, service advisor, and Sally Lao, my salesperson. My service A was nice and easy. My salesperson Sally didn’t leave me after I bought this car from her. Helped me to schedule Lao, my salesperson. My service A was nice and easy. My salesperson Sally didn’t leave me after I bought this car from her. Helped me to schedule my appointment and Matthew is very good at what he’s doing m. My service was very smooth and fast. More

Great customer service every time! Jorge is thorough and explains the process and is always available to assist. I always have a great experience every time I bring my car in for servi Jorge is thorough and explains the process and is always available to assist. I always have a great experience every time I bring my car in for service. More

Very responsive sales staff. Since I was from out of town, I wanted everything to be ready when picking up the car. They sent me all the documents to e-sign the day before and wh Since I was from out of town, I wanted everything to be ready when picking up the car. They sent me all the documents to e-sign the day before and when picking up all I had to do was sign the DMV paperwork. Smoothest dealer purchase I’ve had so far. More