Mercedes-Benz of West Covina

Representative, not straightforward given, empty answers and timelines are always longer than we are given . We had hoped that we found a place that we could trust and feel comfortable with. Unfortunately, and timelines are always longer than we are given . We had hoped that we found a place that we could trust and feel comfortable with. Unfortunately, we feel like we are always given the runaround. I’m sure their intentions are good they just fall below the expectation level of service. We have three Mercedes and we are now looking for another dealership to handle our care and service for these cars. This does does not just apply to our service representative. It also applies to the service management the the best service we have received is from the receptionist Vanessa and the porters who have helped and gone beyond their job description. More

The service consultant did his part well. He informed me of the progress of the service. He made sure a thorough inspection was done. The car was serviced well. He informed me of the progress of the service. He made sure a thorough inspection was done. The car was serviced well. More

The adviser was very profession and courteous throughout the process. He also informed me of what exactly was done to the vehicle. Thank you. the process. He also informed me of what exactly was done to the vehicle. Thank you. More

The service is good. Matthew had helped me to go through maintenance process and had kept me updates about the service result. Matthew had helped me to go through maintenance process and had kept me updates about the service result. More

Fantastic, unrivaled personal service without the usual pushy approach taken by dealerships. The team of Sally and Todd earned a client for life. pushy approach taken by dealerships. The team of Sally and Todd earned a client for life. More

Great Customer Service! !!! Will recommend Tao to my friends & relatives ... Great selections of vehicles on lot. !!! Will recommend Tao to my friends & relatives ... Great selections of vehicles on lot. More

Good customer service Shadi was very good explaining everything about the car and got the paperwork ready in a good and quick without any delay. everything about the car and got the paperwork ready in a good and quick without any delay. More

Daniel is very professional has a good customer services skills Thank you Daniel for your help! skills Thank you Daniel for your help! More

covered repair under 10+ year warrenty, Much appreciated.. Completed service in less time then estimated. Went out of their way to get me home outside of their normal service area. Thank appreciated.. Completed service in less time then estimated. Went out of their way to get me home outside of their normal service area. Thank you! More

My husband brought the car in and waited for the completion of the the service. he was pleased and satisfied..Peter Yee has helped my husband and I for more than 15 years. We bought the E320 car o completion of the the service. he was pleased and satisfied..Peter Yee has helped my husband and I for more than 15 years. We bought the E320 car on Oct 2002. I recently bought a E350 at World Import but I prefer to have it serviced MZB West Covina because of Peter Yee. He is honest and direct and have taken good care of us. He is the best service advisor you have. More