Mercedes-Benz of Westminster

I came in for a minor issue without an appointment. I was in and out in about 40 minutes. The staff was friendly and efficient. Thank you! I was in and out in about 40 minutes. The staff was friendly and efficient. Thank you! More

Excellent and professional service this time. Big improvement from last year’s experience. Andre Archuleta was outstanding and was very helpful. I will continue to service my 2 MBs at Westminste Big improvement from last year’s experience. Andre Archuleta was outstanding and was very helpful. I will continue to service my 2 MBs at Westminster because of the excellent service provided by Andre. More

Very professional very nice they get u in and out of there i will come back for servicing and for another vehicle I felt welcomed there was no pressure too there i will come back for servicing and for another vehicle I felt welcomed there was no pressure too More

Past service related experiences with Mercedes-Benz of Westminster have not been very good, but recently (2025 - 2026) we have been working with Aaron Frankovich as our Sprinter Advisor, Aaron has given u Westminster have not been very good, but recently (2025 - 2026) we have been working with Aaron Frankovich as our Sprinter Advisor, Aaron has given us a MUCH greater feeling of satisfaction by successfully addressing issues that we have had since we owned the vehicle but in the past had been ignored by the dealer. This review is more for Aaron than the dealer, I hope he continues to be available to us in the future. More

This has been, without question, the worst experience I have ever had with a dealership. I purchased my vehicle from this dealership in 2025. Shortly afterward, I began experiencing issues with the A/C have ever had with a dealership. I purchased my vehicle from this dealership in 2025. Shortly afterward, I began experiencing issues with the A/C system revving up and down on its own. When I brought the vehicle in, I was told they could not replicate the issue. In January 2026, I returned for Service B and a new set of tires. I worked with Henrick during that visit. After getting my vehicle back, I immediately noticed that the camera system was no longer functioning properly. I returned the vehicle the following day and was told the issue had been fixed. It had not. The vehicle then remained at the dealership for SIX WEEKS. Initially, I was repeatedly told there was nothing wrong with the camera system. Eventually, the dealership acknowledged that it was malfunctioning. After multiple attempts to escalate the matter, I finally spoke with manager Jeff Blake, who was dismissive and unhelpful throughout the process. I was ultimately told that Mercedes-Benz USA had decided to “downgrade” the 3D camera system in order to eliminate a noise issue that customers had allegedly complained about. When I finally received the vehicle back in March, I immediately noticed a strong grease-like odor inside the cabin. There was also a strange slimy residue wiped onto the passenger seat. The smell was overwhelming. The vehicle went back to the dealership for cleaning, and approximately 10 days later it was returned to me with the odor still present. Shortly afterward, the A/C stopped working entirely. Once again, the vehicle was returned to the dealership. They repaired the A/C and claimed the vehicle had been fully detailed. We are now in May, and despite getting the car back again roughly 10 days ago, the odor still remains — and now the USB charging ports no longer work. Every single time my vehicle has been serviced at this dealership, it has been returned to me in worse condition than before. While some issues have eventually been addressed, new problems continue to appear after each visit. At this point, I have spent more time dealing with dealership-related issues than actually enjoying the vehicle I purchased. This week, after repeatedly requesting to speak with management, I finally received a call from Jeff Blake late Friday afternoon. Once again, he was arrogant, dismissive, and unwilling to take accountability. He insisted there was “no odor,” refused to take further action, and would not provide contact information for upper management. I was simply told that my vehicle was “done.” I have never experienced customer service this poor from any business, let alone a luxury dealership. The level of indifference, lack of accountability, and overall treatment I have received has been shocking. I deeply regret purchasing this vehicle from this dealership, and I would strongly caution anyone considering doing business here. Based on my experience, this dealership’s service department has been careless, dismissive, and completely unwilling to stand behind their work. I cannot recommend them under any circumstances. More